Customer Care Executive 12th Pass Experience Jobs in Nashik

Customer Service- End to end shipment management Act as SPOC for assigned customers. Manage end-to-end shipments: booking, documentation, customs, operations, and finance. Handle customer onboarding and share vessel schedules. Create/update estimates, orders, jobs, and rates in ERP (Buy/Sell, VAS). Coordinate booking requests, transportation, and container pickup updates. Ensure timely receipt of Shipping Instructions (SI) before cutoff. Manage pre- and post-shipment activities. Ensure timely invoicing and payment collection. Resolve invoice disputes. Handle nomination shipments (terms, MBL instructions, estimates).Primary activities related to CHB documentation part Collect/verify invoices, KYC, and certifications. Ensure customs registration for new shippers. Coordinate with CHA for checklists and approvals. Manage BL process: draft, approvals, LOI, SB no., LEO copies. Coordinate with customs, BL, and agencies for approvals and execution. Prepare and share daily shipment/container reports. Handle Form 13, examination reports, and stuffing proof (photos/videos) Manage document amendments/corrections across all stakeholders.Support Activities Promote and upsell Value-Added Services (VAS) to customers. Coordinate with Sales and Finance teams for customer-related queries. Support KYC updates with carriers in coordination with the Booking Team. Inform Documentation Team of last-minute container pickups. Perform any additional tasks as assigned based on business requirements.

- Key Responsibilities:1. Data Entry: Responsible for accurately entering data into the system.2. Documentation: Maintaining and organizing physical and digital records for easy access.3. Email Correspondence: Handling email communication with clients and team members professionally.4. Report Generation: Generating reports based on collected data for analysis and decision-making.5. Filing: Organizing and managing files, documents, and records in a systematic manner.- Required Skills and Expectations:1. Proficient in MS Office: Should have good working knowledge of MS Word, Excel, and Outlook for daily tasks.2. Attention to Detail: Ability to focus on accuracy and precision in data entry and documentation.3. Organizational Skills: Must be able to organize tasks, documents, and time effectively.4. Communication Skills: Good written and verbal communication skills for email correspondences.5. Time Management: Ability to prioritize tasks and manage time efficiently in a fast-paced work environment.6. Team Player: Willingness to collaborate with team members and contribute to the overall success of the back-office operations.

Lead Generation: Make outbound calls to potential clients (individuals, proprietorships, partnerships, companies) to promote business loans, home loans, and corporate funding.Sales Pitching: Explain loan products, interest rates (e.g., 16% reducing for unsecured loans), and eligibility criteria to drive conversions.Client Follow-Ups: Conduct follow-up calls to nurture leads, address queries, and guide clients through the loan application process.Information Collection: Gather key client details (e.g., turnover, existing loans, business needs) to qualify leads and update CRM.Target Achievement: Meet or exceed monthly lead generation and sales conversion targets.Market Awareness: Stay informed about banking/NBFC trends and competitor offerings to tailor pitches.Collaboration: Work with loan advisors and sales teams to ensure seamless client onboarding.