Customer Care Executive Female 12th Pass Jobs in Nashik

Key ResponsibilitiesQuery Management: Responding to customer inquiries regarding product features, pricing, and availability in a timely manner.Complaint Resolution: Handling and resolving customer complaints by identifying the root cause and offering appropriate solutions or alternatives.Service Coordination: Collaborating with internal departments (Logistics, Technical Support, or Finance) to track orders or process refunds.Record Keeping: Maintaining detailed records of customer interactions, comments, and actions taken in a CRM (Customer Relationship Management) system.Feedback Collection: Proactively gathering customer feedback to help the product and marketing teams improve the overall user experience.Upselling/Cross-selling: Identifying opportunities to suggest related products or service upgrades that might benefit the customer (soft-selling).

Customer Service- End to end shipment management Act as SPOC for assigned customers. Manage end-to-end shipments: booking, documentation, customs, operations, and finance. Handle customer onboarding and share vessel schedules. Create/update estimates, orders, jobs, and rates in ERP (Buy/Sell, VAS). Coordinate booking requests, transportation, and container pickup updates. Ensure timely receipt of Shipping Instructions (SI) before cutoff. Manage pre- and post-shipment activities. Ensure timely invoicing and payment collection. Resolve invoice disputes. Handle nomination shipments (terms, MBL instructions, estimates).Primary activities related to CHB documentation part Collect/verify invoices, KYC, and certifications. Ensure customs registration for new shippers. Coordinate with CHA for checklists and approvals. Manage BL process: draft, approvals, LOI, SB no., LEO copies. Coordinate with customs, BL, and agencies for approvals and execution. Prepare and share daily shipment/container reports. Handle Form 13, examination reports, and stuffing proof (photos/videos) Manage document amendments/corrections across all stakeholders.Support Activities Promote and upsell Value-Added Services (VAS) to customers. Coordinate with Sales and Finance teams for customer-related queries. Support KYC updates with carriers in coordination with the Booking Team. Inform Documentation Team of last-minute container pickups. Perform any additional tasks as assigned based on business requirements.

Key ResponsibilitiesOmnichannel Support: Managing interactions across multiple platforms including live video chat, social media DMs, email, and traditional voice calls.AI-Human Collaboration: Using AI search tools to instantly surface technical documentation and using Drafting AI to craft clear, professional responses.Complex Problem Solving: Handling escalated issues that automated systems cannot solve, such as billing disputes, technical bugs, or sensitive delivery failures.Sentiment Management: Identifying a customer's emotional state (frustration, confusion, or urgency) and adapting your tone to de-escalate tension.Proactive Outreach: Contacting customers before they report a problem (e.g., notifying them of a shipping delay before they ask) to build trust.Cross-functional Feedback: Feeding real-world customer pain points back to the Product and Engineering teams to help improve the core product.

Customer Interaction & Issue Resolution:Respond promptly and professionally to customer inquiries via multiple channels, including phone, email, live chat, and social media.Actively listen to customers to understand the root cause of their issues, concerns, or complaints.Provide accurate, valid, and complete information about products, services, policies, and procedures.Troubleshoot problems and guide customers step-by-step to resolve issues efficiently, aiming for first-contact resolution.Handle and de-escalate challenging customer interactions with empathy, patience, and professionalism.Data Management & Reporting:Accurately process orders, forms, applications, and customer requests.Maintain detailed and accurate records of all customer interactions, transactions, comments, and complaints using the Customer Relationship Management (CRM) system.Follow up with customers to ensure their issues are fully resolved and they are satisfied with the solution.Collect and analyze customer feedback (e.g., surveys, reviews) to identify recurring issues and provide insights to management and other departments.Collaboration & Process Improvement:Escalate complex or unresolved issues to the appropriate internal teams (e.g., technical support, billing, logistics) and coordinate with them for a timely resolution.Maintain a deep and up-to-date knowledge of the company's products and services to provide comprehensive support.Identify opportunities to upsell or cross-sell products and services when appropriate.Adhere to company communication procedures, guidelines, and quality standards (e.g., SLAs, call handling quotas).Required Skills & QualificationsSkills:Exceptional Communication: Strong verbal and written communication skills with a clear, professional, and empathetic tone.Active Listening: Ability to pay full attention to what customers are saying, take time to understand their points, and ask clarifying questions.Problem-Solving: Proven ability to think critically, analyze customer issues, and find practical, efficient solutions.Empathy & Patience: A genuine desire to help customers and the ability to remain calm and professional, especially when dealing with frustrated individuals.Organizational & Time Management: Excellent ability to multitask, prioritize a high volume of inquiries, and manage time effectively.Technical Proficiency: Familiarity with CRM systems (e.g., Salesforce, Zendesk, Freshdesk) and standard office software (e.g., MS Office).Conflict Resolution: Skillful in mediating and resolving disputes to ensure customer satisfaction.

Handling customers,Solving customers issue.

Responsibilities:Prospecting and Lead Generation:Identify and research potential clients in target industries.Generate leads through various channels, including cold calling, email campaigns, and networking events.Client Engagement:Conduct in-depth needs analysis to understand clients' business processes and challenges.Present BPO solutions and services to clients, demonstrating a clear understanding of their requirements.Proposal Development:Collaborate with the solution and delivery teams to create customized proposals that address client needs.Prepare and present compelling proposals, emphasizing the value proposition of our BPO services.Negotiation and Closing:Lead negotiations with clients, addressing concerns and objections to secure successful deals.Close sales and achieve monthly/quarterly revenue targets.Relationship Management:Build and maintain strong, long-lasting client relationships.Serve as the main point of contact for clients, ensuring satisfaction and addressing any issues that may arise.Market Intelligence:Qualifications:Proven experience in BPO sales or a related field.Strong understanding of business processes and outsourcing solutions.Excellent communication and presentation skills.Ability to build and maintain client relationships.Goal-oriented with a track record of meeting or exceeding sales targets.Benefits:Competitive salary with commission structure.

we are looking for Customer Care Executive. customer care, Relations, communications leadership

Customer Service Executive Vacancy Number of - 20Department - Sales.Qualification - 12th and Above.1.Dynamic Personality 2.Good Communication Skills 3.Effective Client Convincing Traits 4.Good Mail Communication Skills 5. Cultivate New Leads 6.Build Relationship With Existing Customers 7.Build And Inbound Marketing Plan.8.Excellent Organizational Skills.Kindly check the availability and revert us as soon as possible.

Respond promptly and professionally to incoming customer inquiries by email Maintain an updated knowledge of the organization's products, services, and customer servicepolicies. Document customer interactions when necessary, compiling documents and forwardinginformation to interested parties. Explain simply and clearly in response to customer questions and check for customerunderstanding and acceptance. Recommend new products or services or make suggestions for improvements by identifyingrelevant features and benefits. Assist clients by demonstrating the use of goods and programs and answering any questions theymay have. Participate in training opportunities provided by the organization.

* Attaining Customer's Inbound calls* Understanding customers queries* Resolving queries