Customer Service Representative Job Vacancies in Nashik

ARE YOU LOOKING FOR A JOB? Were Hiring Customer Sales Associates Join our team for the US International Inbound Voice Process. Perks & Benefits: Attractive incentives & performance bonuses Professional & supportive environment Clear career growth opportunitiesWhat we are looking for :Excellent knowledge of US Inbound salesProficient in basic computer knowledgeStrong communication skills Problem solver with team management skills Contact: Seema Barve 8983419990

Key Responsibilities and DutiesI. Customer Interaction and CommunicationQuery Resolution: Handle a high volume of inbound and outbound customer inquiries via phone, email, live chat, or social media in a timely and professional manner.Information Provision: Provide accurate, complete, and reliable information about the company's products, services, policies, and procedures.Issue Escalation: Identify and escalate complex or unresolved issues to the appropriate internal teams (e.g., Technical Support, Sales, or Management) for quick resolution.Documentation: Maintain detailed records of all customer interactions, transactions, comments, and complaints in the CRM (Customer Relationship Management) system.II. Product Support and SalesOrder Processing: Process orders, forms, applications, and requests accurately and efficiently.Troubleshooting: Guide customers through basic troubleshooting or step-by-step procedures to resolve simple technical or service issues.Retention & Upselling: Identify and act on opportunities to promote new products or services, maintain customer retention, and improve the overall customer experience.III. Quality and ComplianceKPI Adherence: Consistently meet or exceed individual and team performance targets, including metrics like Average Handle Time (AHT), First Contact Resolution (FCR), and Customer Satisfaction (CSAT) scores.Process Compliance: Follow communication procedures, guidelines, and policies exactly to ensure consistency and quality of service.Feedback: Provide feedback to supervisors regarding process improvements and common customer pain points.

Golden Opportunity for Email ProcessHR Contact - 9022264307 (Call / WhatsApp)Hiring for Excellent Process in Domestic domain.Required:-1. Experience in BFSI background & Complaint handling.2. Must have experience and knowledge in Email Process.3. Must have knowledge of CIBIL/Banking/ Email process.4. Good in written and verbal communication.5. Looking only for immediate joiner, who can join before 30th March.Perks & Benefits:-1. Excellent Salary in domestic industry2. Pick or drop facility within 20km from office location.3. If out of 20km can opt for travelling allowance.4. Other mandate services will be provided.

Responsible for making outbound calls and regular follow up to generate leadsUnderstand the Customer requirementsExplaining the software product features in detail to clients.Strong communication skills in Hindi, Marathi and English.Should be able to work with a teamGood at Compute