Customer Service Executive Freight Forwarding

Customer Service- End to end shipment management

• Act as SPOC for assigned customers.

• Manage end-to-end shipments: booking, documentation, customs, operations, and finance.

• Handle customer onboarding and share vessel schedules.

• Create/update estimates, orders, jobs, and rates in ERP (Buy/Sell, VAS).

• Coordinate booking requests, transportation, and container pickup updates.

• Ensure timely receipt of Shipping Instructions (SI) before cutoff.

• Manage pre- and post-shipment activities.

• Ensure timely invoicing and payment collection.

• Resolve invoice disputes.

• Handle nomination shipments (terms, MBL instructions, estimates).

Primary activities related to CHB documentation part

• Collect/verify invoices, KYC, and certifications.

• Ensure customs registration for new shippers.

• Coordinate with CHA for checklists and approvals.

• Manage BL process: draft, approvals, LOI, SB no., LEO copies.

• Coordinate with customs, BL, and agencies for approvals and execution.

• Prepare and share daily shipment/container reports.

• Handle Form 13, examination reports, and stuffing proof (photos/videos)

• Manage document amendments/corrections across all stakeholders.

Support Activities

• Promote and upsell Value-Added Services (VAS) to customers.

• Coordinate with Sales and Finance teams for customer-related queries.

• Support KYC updates with carriers in coordination with the Booking Team.

• Inform Documentation Team of last-minute container pickups.

• Perform any additional tasks as assigned based on business requirements.

• Experience

  2 - 3 Years

• No. of Openings

  2

• Education

  12th Pass

• Role

  Customer Care Executive

• Industry Type

  Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Nashik