Customer Care Assistant Graduate Experience Jobs in Chennai

Seeking a dedicated HR Assistant to join our team in Tambaram Chennai. Responsibilities include assisting with employee relations, supporting customer care initiatives, and utilizing strong communication skills. The ideal candidate will have a degree, 15-25 years of experience, and be able to work from home effectively.

Customer Support Executive ResponsibilitiesRecruiting, hiring, and managing a team of customer service representativesDesigning an efficient customer service processProviding accurate information about the companys policies and proceduresMaintaining an accurate and up-to-date customer databaseConducting regular quality assurance and customer satisfaction researchResolving customer complaintsCustomer Support Executive Requirements Bachelors degree in business, administration, or related fieldAt least 3-5 years experience in customer support leadershipExcellent interpersonal skillsStrong written and verbal communication skillsExperience with conflict resolution in the workplaceAbility to work in a fast-paced environment

Senior Customer Support Executiveto handle customers across India, through ERP & Ticket handling application.Immediate joiners / joiner at short notice are most welcome.Responsibilities and DutiesEnsure superior customer support through Real time Ticket based supports.Help in planning of support to the customer (geographical knowledge will be a big advantage)Get appointments from Customers based on the availability of team member / field engineer.Required Experience, Skills and QualificationsAny Degree / Diploma (Technical Background will be first preference)1. Minimum 4-7 year experience in any customer support voice process2. Experience in MIS / CRM or Ticketing Software.3. English, Hindi and any additional regional language will be an added advantage.4. Fast learner / Responsive / Collaborative / Team Work5. Geographical knowledge and prior experience in planning of tours.6. Customer Centric & Result Oriented.

We are hiring for a leading ITES company. Job Role - Customer Service Executive (For international voice)Job Location - Chennai Mode - Work from Office - Salary - 3.8 lpa ctc (25,000 in hand )- 5 Days Working & 2 days rotational off.- Shift Timings - Night Shift- Both way cab facility available. Experience Required - Minimum 1 year of customer service experience. Only those candidates that can join Immediately are required.*Interested candidates please send me your resume at : malik.vanshita04@gmail.com*

Specific Responsibilities:- Handle Inbound and Outbound calling for Member service Identify and assess Members needs to achieve satisfaction. Build sustainable relationships and trust with member accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools Handle member complaints, provide appropriate solutions and alternatives within the time limits Conduct follow-ups to ensure complete resolution of issues. Keep records of Member interactions and process Customer

We are looking for a Customer Support Representative to join our team!1. Manage inbound / Outbound calls and emails in a timely manner.2. Identify customers needs and wants, give your best to clarify information.3. Understand every request and provide a solution to them.4. Follow our company's communication scripts & email templates. Desired Candidate Profile Must be spontaneous and have high energy level. Must possess excellent communication skill with neutral accent. Must be flexible and should have a positive attitude towards work. Must be willing to work in Night Shifts. Must have KPO or Call experience for USA / UK and AUS based Company Freshers can also apply

We are looking for young, dynamic, result oriented, problem solving skill, innovative ideas, Good administrative skills, Loyal to the Management. Flexible, putting effort to develop the company in rite way. pl do apply immediately with recent photo graph.

About the company : Glint is Indias first hyperlocal company for autocare based out of Chennai.We've created a new category of car services with cutting-edge software and best-in-class operating procedures that enables hassle free car maintenance. Glints near term vision is to play a vital role in this gig economy and create a strong brand value by providing a highly reliable service with good quality by leveraging its state-of-the-art tech platform.As Customer Experience Executive of Glint, you will be the face of the customer in understanding their needs, support them and be the advocacy for the customer of Glint !What will you do here ?You will be accountable for handling calls and chats. Escalating complaints to concerned teams to resolve customer issues. Act proactively, on identifying and resolving customer issues in a given TAT time. Build strong customer relationships. Work closely with the internal team to ensure proper delivery of services to the customer. Best fit for us : 1- 3 years of experience in customer-facing roles - customer support/ customer service is a must. Excellent communication and problem solving skills. Experience or interest to work in a fast-paced startup will be considered.

Job Responsibilities: Act as an important link between the client and the operations team. Attend client calls, interactwith clients frequently, manage job queues and communicate feedback to the operations team. Client Communication/ Management: Interface with clients frequently and maintain an excellentrelationship with them. Project Management:1. Oversee and coordinate the day-to-day workflow.2. Responsible for quality and timely completion of all assigned jobs.3. Constant interaction with team manager on any issues pertaining to the job. Team Management: Develop strong interpersonal relationships with the client.Skill Sets Required: Academic Qualifications: Graduate in any discipline. Technical Qualifications: MS Office Suite (PowerPoint and Excel fluency preferred). Experience: Fresher with good communication skills or 1-2years experience in customer service. Work Schedule: Ability to work in a flexible schedule during the night and weekend shifts. Should be able to handle both inbound/outbound international calls

An escalation specialist is responsible for supporting and managing escalations whilemaintaining the relationships between departments and servicing client needs.Perform as primary interface for Global Management with regards to customer escalations.Prioritize and stimulate escalations with Continuing Product Development (CPD) to ensurevisibility, traction and ultimate closure.Ensure customer is heard throughout escalation process.Establish correct expectations, enforce relief and resolve through effective communication.Analyse and monitor customer Problem Reports (PRs).Supply regular regional status updates for all escalated Service Requests.Collaborate with infrastructure functions required in escalations management.Evaluate escalation performance metrics.Review and identify root cause for all escalated service requests and use this information toimprove continuously within service delivery teams.Help ensure compliance with Corporate and Regional Escalation Policies.Focus on problem avoidance in escalation process.Collaborate with other work group teams to train using process and procedures based onhistorical experience.Assess impact of corporate advisories and bulletins on existing customer base.The key skill requirements for escalation are mentioned below:Problem solving abilityMeeting service level agreementsExceeding Initial Response (IR)Budget managementTeam managementExpertise in staff handlingPerformance management

Plan and manage dental business operations to ensure excellent patient support services.Oversee daily office activities and provide direction and guidance to staff as needed.Ensure that patient appointments, cancellations and last-minute adjustments are handledproperly.Respond efficiently to patient and doctor needs and inquires.Ensure the delivery of quality dental care to patients.Respond to patient queries and issues and ensure patient satisfaction.Resolve patient issues in accordance with company polies and proceduresOrganize and present payment schedules with patients.Manage specialist referral process.Train, develop and manage staff to meet performance standards.Develop promotional programs to attract more patients.Assist in employee performance evaluation, promotion, termination, and retentionactivities.Follow and enforce office policies and regulations.Review and approve vacations, sick leave and personal leave for dental staff.Identify areas of improvements and concerns and implement appropriate correctiveactions.Oversee staff scheduling as to ensure full coverage.Organize and oversee supply purchases, equipment upgrades and operation expenses.Write business correspondence and reports.Run and analyze management reports.Maintain patient data according to regulations and company policies.Ensure that records are stored securelyTake responsibility for the app

- Respond promptly and professionally to incoming customer inquiries in person, by phone, or by WhatsApp, or By Messenger, or by email- Maintain an updated knowledge of the organization's services- Document customer interactions when necessary, compiling documents and forwarding information to interested parties- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance- Assist customer by explaining company service and answering any questions they may have- Establish and maintain good rapport with customers by using positive language and anticipating their needsQualifications for Customer Service Associate:- 1+ years of previous customer service experience a plus- Friendly and welcoming manner with clients and other members of the customer service team- Familiarity with customer-relationship management (CRM) software programs a plus - Ability to explain complex concepts in a clear, simple manner to customers- Strong command of written and verbal English- Excellent organizational and multitasking skills- Ability to maintain a calm and polite manner in stressful situations- Willingness to cooperate with customers and management to resolve any issues that may arise

Currently we have opening for Customer Service Executive in Chennai location

We have vacant of 30 Airlines Ground Operation Jobs in Chennai for Freshers Educational Qualification : Advanced/Higher Diploma, Professional Degree Skill Good Communication etc.

Hiring for 5 Inbound Customer Service Jobs in Chennai with minimum 1 Year Experience,Required Educational Qualification is : Other Bachelor Degree with Good knowledge in Tele Sales Executive,Inbound Customer Service etc.

Job descriptionPreferably Only Female Candidate With Good Communication / interpersonal skills and Sales back ground only.Should be able to speak and read Tamil, English. Multilingual is preferred.Be the one point of contact: Answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.Exceptional written and verbal English communication skills; your day - to - day involves communicating problems with a wide audience. You should feel confident working with frontline teammates, executives, enterprise merchants, and everyone in between.Flexible in understand that issues can occur at any point, so availability, particularly during off-hours, is crucial.Track user feedback and work with the customer support manager.Complete computer knowledge : Excel / Google sheets.1-4 years experience in customer care...

Potential Customer IdentificationProspecting and generating new leads through, Social Media Networking & by using various portals.Effectively handle client objections.Data Mining, Mass Mailing, Tele calling.Following up prospects and guiding them through the sales process.Manage client relationships, satisfaction and expectations.Handling the inquiries from existing and new clients and provides details over the phone or via e-mails.Coordination with teampreparing detailed proposals.Monthly closing report preparation

Day Shift - Cash Posting / Payment Posting(US Healthcare Process- Medical Billing Domain)3 to 15 yrs experienceSalary: Based on Experience & PerformanceShould have experience in Medical BillingAny Degree - Both Male / FemaleWalk-in between Monday to Friday: 11.00am to 5.00pm for Day Shift Benefits: One time food FreeImmediate Joiners are preferredKindly Note: Work from Office onlyInterview Venue:Novigo Integrated Services Pvt LtdSai Sadhan, TS # 125, 1st Floor,North Phase SIDCO Thiru-va-ka Industrial Estate, Ekkatuthangal, Chennai, 600032