Customer Service Associate

Bright Lead Solutions Limited

- Respond promptly and professionally to incoming customer inquiries in person, by phone, or by WhatsApp, or By Messenger, or by email

- Maintain an updated knowledge of the organization's services

- Document customer interactions when necessary, compiling documents and forwarding information to interested parties

- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance

- Assist customer by explaining company service and answering any questions they may have

- Establish and maintain good rapport with customers by using positive language and anticipating their needs

Qualifications for Customer Service Associate:

- 1+ years of previous customer service experience a plus

- Friendly and welcoming manner with clients and other members of the customer service team

- Familiarity with customer-relationship management (CRM) software programs a plus

- Ability to explain complex concepts in a clear, simple manner to customers

- Strong command of written and verbal English

- Excellent organizational and multitasking skills

- Ability to maintain a calm and polite manner in stressful situations

- Willingness to cooperate with customers and management to resolve any issues that may arise

Experience : 1 - 4 Years

No. of Openings : 1

Education : B.B.A, B.Tech/B.E, M.B.A/PGDM

Role : Customer Service Associate

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India