Customer Service Associate

Bright Lead Solutions Limited

- respond promptly and professionally to incoming customer inquiries in person, by phone, or by whatsapp, or by messenger, or by email

- maintain an updated knowledge of the organization's services

- document customer interactions when necessary, compiling documents and forwarding information to interested parties

- explain simply and clearly in response to customer questions and check for customer understanding and acceptance

- assist customer by explaining company service and answering any questions they may have

- establish and maintain good rapport with customers by using positive language and anticipating their needs

qualifications for customer service associate:

- 1+ years of previous customer service experience a plus

- friendly and welcoming manner with clients and other members of the customer service team

- familiarity with customer-relationship management (crm) software programs a plus

- ability to explain complex concepts in a clear, simple manner to customers

- strong command of written and verbal english

- excellent organizational and multitasking skills

- ability to maintain a calm and polite manner in stressful situations

- willingness to cooperate with customers and management to resolve any issues that may arise

• Experience

  1 - 4 Years

• No. of Openings

  1

• Education

  B.B.A, B.E, M.B.A/PGDM

• Role

  Customer Service Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office