Client Support Executive Fresher Jobs in Gurgaon

As a Chat Support Executive, you will provide excellent customer service through online chat platforms. You will assist customers by answering their questions and resolving issues promptly and effectively.Key Responsibilities:- **Customer Interaction:** Engage with customers through chat, addressing their inquiries and concerns in a friendly manner. You should listen actively and understand their needs to provide accurate responses.- **Problem Resolution:** Identify customer issues and troubleshoot them efficiently. You may need to guide customers through solutions or escalate complex issues to appropriate teams if necessary.- **Product Knowledge:** Maintain up-to-date knowledge of our products and services. You will need to explain features and benefits clearly to customers, helping them make informed decisions.- **Documentation:** Accurately document interactions with customers using internal systems. This will help in tracking issues and improving service quality based on customer feedback.Required Skills and Expectations:- Strong communication skills, both written and verbal, are essential for conveying information clearly and effectively. You should be able to interact confidently with customers.- Basic computer skills are necessary, including familiarity with chat software and online navigation. A good typing speed will also help in responding to customers promptly.- A positive attitude and a willingness to learn are vital, especially for those with less experience. Teamwork and adaptability will support your success in this role.

Handling and coordinating the client projects starting from project receipt to final delivery. Nurture and maintain healthy relationship with existing client through regular touch base & follow ups to get repeat business from themExcellent communication skills Strong problem-solving ability and negotiation skills Pratibha Tanwaa

- Experience of selling financial products will be preferred- Respond to online website leads for general insurance products such as workmen compensation, marine insurance, and group health insurance- Follow-up with leads regularly to collect information from prospective clients to source quotations- Share product information articles, infographics, and videos to prospective clients to persuade them to finalize benefit structure- Generate payment link from the website and share with the client. Follow-up with the client to ensure payment is made- Follow-up with existing clients to cross-sell other insurance products including personal and commercial insurances