Hiring Fresher - Chat Support Executive - Gurgaon

COMPANY NAME-VERTEX GROUP OF COMAPNIES

Working days- 6 days working

experience-06 to 1+yr

salary range-25 to 30 k CTC

Designation: CHAT SUPPORT

LOCATION-Gurgaon sec 18phase-4 Udyog Vihar, Harayana()

Responsibilities

Respond to inquiries: Address customer questions and issues promptly and accurately through live chat platforms.

Resolve problems: Troubleshoot and resolve customer problems, ranging from technical issues to order-related concerns.

Provide information: Offer detailed information about products and services and help customers use specific features.

Manage multiple conversations: Handle several chat conversations at once while maintaining efficiency and professionalism.

Document interactions: Maintain detailed and accurate records of all customer interactions and transactions.

Escalate issues: Escalate complex or unresolved issues to the appropriate internal teams for further assistance.

Ensure customer satisfaction: Follow up with customers to ensure their issues are resolved and strive to exceed their expectations.

• Experience

  0 - 2 Years

• No. of Openings

  15

• Education

  12th Pass

• Role

  Chat Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office