Client Servicing Job Vacancies in Malad West

To attend the service call of the existing clients of travel company

Job Profile & Requirement: To identify and target new clients from different industries. To generate new business from these clients. Work would cover the entire spectrum of Lead generation from prospecting MNCS through sales /cold calls, networking, meetings, and pitches with potential clients till selling of ideas and services. Convert these new businesses into key accounts. Manage these key accounts by servicing them to clients satisfaction. Develop new business initiatives with the client to increase the share of wallet. Ability to prioritize, meet deadlines and quality standards. Understand clients brief and articulate it into meaningful deliverable. To think and ideate solutions to different business situations / challenges. Achieve targets. Ensure all payments are received on time. Daily Report preparation Confident, Passionate and Ambitious Individual Excellent in Spoken and written English Creative - Excellent in presentation (PPT/ Keynote) making skills Should possess excellent skills to organically grow business with the same client Must be up to date with Industry offerings Coordinate with creative and operation teams to deliver valuable solutions in Pitches Be the face of the company while executing the project/ event as per clients expectations.

1. Identify press opportunities through evolving issues2. Develop content for broadcast, print, and online distribution channels3. Negotiate with media channels to close competitive deals4. Ensure that key messages align with vital business strategies5. Serve as the organization's media liaison and formal spokesperson6. Facilitate press conferences and briefings7. Scan media marketplace to keep up-to-date on the latest media trends8. Monitor all campaigns, and report on results9. Create and manage the organization's social media profile and presence10. Promote additional projects to support new product launches11. Build long-term relationships with media houses13. Manage the organization's media budget

The incumbent will be responsible for domestic and outbound MICE sales majorly and MICE operations to some extent.Will need to develop new corporate clients and sustain existing clients through good relations.Conduct hotel inspections and entertain existing or prospective meeting and conference influencer, decision makers and end users.Strong MICE experience. Should be an outbound specialist.Good product knowledge on Destinations and Destination Management Companies and MICE group operations.Dealing & finalizing the Vendors for Groups, Conference & Events.Liaise and negotiate with hoteliers to execute cost effective itineraries.Dealing with Corporate and meet the expectations set by the Sales Person.Onsite management / execution Visa handling, tour costing, Invoicing.Work in sync with BD team and take the file forward operationally.Corporate Group handling.Feedback on relevant trends, competitor pricing, creative concepts and any other information that will contribute toward the achievement of departmental financial and hotel goals.Preparing Pre-PnL and Post PnL while co-ordinating with different departments.Should be a Show-runner.Assisting with Creative department on designs and ideas.

Join Our Team at Miles Holidays! Position: Customer Relation & Operations Specialist Location: Lalbaug, Mumbai Qualification: Diploma/Degree in Travel Tourism Experience: 2+ years Salary: Competitive Responsibilities: - Provide exceptional customer service and resolve inquiries seamlessly. - Manage bookings, reservations, and logistics with precision. - Collaborate with suppliers to negotiate terms and maintain relationships. - Address challenges efficiently to ensure customer satisfaction. - Utilize technology to streamline operations and improve efficiency. - Work cross-functionally to achieve organizational goals.Why Join Us? - Exciting challenges and opportunities for growth. - Vibrant, supportive team culture. - Recognition and rewards for your contributions.Ready to join Miles Holidays? Send your resume to akira@milesholidays.com or connect with Akira Jumani at 9049454134.

A self driven individual who is excellent at Co-ordinating multiple activities at the same time Ethical and responsible to handle client servicing Will need to plan, execute and manage activations spread across different cities in India Should be proficient in making pitch presentations Proficient in English communication written and spoken Should know how to make PPTs and Ms Excel Should have a creative bent of mind Work with multiple vendors/teams and monitor the activity to ensure the desired results are achieved Handle reporting & client servicing Develop new vendors in cities Manage manpower, events & promotions Attention to detail Should know how to execute the project & get the job done Will lead and handle on ground events in Mumbai and outside Will be required to travel outside Mumbai for all events and important activations. Driven to meet deadlines Ready to work on weekends if required Business development Be able to get additional business from existing clients Should be able to make marketing plans and proposals Generate business from new clientsShould have experience in handling a team Have leadership skills to efficiently handle a team Make important policy, planning, and strategy decisions. Develop, implement and review operational policies and procedures. Operationally Manage multiple projects Responsible for activation, monitoring and auditing the activities across cities, Co-ordinating with multiple Teams/vendors. whenever required and take disciplinary action if necessary Help promote a company culture that encourages top performance and high morale Oversee budgeting, reporting, planning, and auditing. Work with senior stakeholders Be proficient in handling new technology/ applications, Ms Excel, PPT Able to handle projects and challenges independently

Developing effective communication platforms for clients and staff.Inspiring repeat business from clients.Conducting customer service workshops and presentations.Monitoring and measuring client satisfaction.Liaising with different departments about client queries.Offering advice to clients on services and products.Developing surveys and capturing client information.Participating in marketing campaigns.Dealing with client requests and troubleshooting problems.

Job Location - Chembur East, MumbaiJob Responsibility: End to end communication & interaction with the client Generate new business from new and existing clients Take ownership of projects and ensure end to end implementation to clients satisfaction. In-depth understanding of the client requirement and clear translation of the brief to the relevant team members Responsible for successful execution of the project within timeline and budget. Resource scheduling internal and external as per event specifications. Ensuring quality control of external resources- manpower, event-specific collaterals, event production etc. and internal resources. Preparing project checklists and timelines and overseeing planning module progress for smooth execution of the event. Oversee budgeting process with the respective production manager for the project. Successful account management of key accounts through target achievement and effective resource allocation to projects Working closely with the creative team in terms of ideation and coming up with ideas as per the clients requirement & deliver as per the expectations. Maintaining continuous follow-up with various teams till the completion of job. Ability to manage small to medium size events on ones own as well as be able to direct a team. Ensure all payments are received on time. Build a team and help HR

Ability to manage multiple clients and priorities. Strong client relationship and interpersonal skills. Good project and task management abilities. Strong follow-up and coordination skills. Ability to work under pressure and meet deadlines. Ability to manage multiple clients and priorities. Problem-solving and decision-making abilities. Professional and customer-centric approach. Good understanding of MS Office / Google Workspace and CRM or project-management tools. Excellent verbal and written communication skills.

Responsibilities: Act as the primary point of contact for assigned clients. Understand client requirements and provide suitable event solutions. Coordinate with internal teams and vendors to ensure smooth event execution. Prepare proposals, quotations, presentations, and event briefs. Build long-term client relationships through regular follow-ups and exceptional service. Handle client queries, feedback, and concerns professionally. Monitor project timelines and ensure timely delivery of commitments. Identify opportunities for upselling and repeat business. Attend client meetings, site visits, and event executions as required. Maintain accurate records of client interactions and project updates. What We Are Looking For: Bachelor's degree in any discipline. 2-4 years of experience in Client Servicing, Sales, Event Management, Advertising, Hospitality, Customer Success, or a similar client-facing role. Excellent communication, negotiation, and relationship management skills. Strong organizational, multitasking, and problem-solving abilities. Willingness to travel for client meetings and event executions. Proficiency in MS Office is an added advantage.Why Join Us? Work directly with the Founder and gain hands-on mentorship. Lead high-impact projects with leading corporate and social event clients. Accelerated career growth in a fast-paced, entrepreneurial environment. High ownership, autonomy, and opportunities to make a real business impact. Collaborative culture with performance-driven rewards and learning opportunities.