Client Servicing Job Vacancies in Andheri East

The mandate seeks someone who is enthusiastic, comfortable with uncertainty, flexible, great with people, understands our technical vision, and isn't afraid to roll up their sleeves and get their hands dirty.- The ideal candidate will have experience in all stages of the sales cycle. They should be confident in building new client relationships and maintaining existing ones.Job Responsibilities :- Cultivating solid relationships with clients through the provision of exceptional after-sales service.- Creating a positive onboarding experience for new clients.- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.- Maintaining an accurate record of all existing and potential clients.- Inspire repeat-business from clients.- Responding to client inquiries in a timely and professional manner.- Analyze performance data to offer clients data-driven business insights and at the same time, use those insights to improve our service offerings- Ensure timely receivables and cash flow from clients- Ensuring smooth functioning of the account internally to help meet all deliverables including coordination with design teams, media teams, managers, and other important stakeholders.- Prepare timely team and client updates on all stages of project processesThe ideal candidate must have :- At least 4+ years of experience in account management/client services roles in digital marketing agency experience with extensive experience in performance marketing- Have excellent verbal, written communication, and presentation skills.- Have a willingness to be flexible: Work beyond what is described in the job description.- Understand the market and competitor activities.- Be able to seek out the appropriate contact in a targeted organization- Respect handling complaints- Ability to deliver results under pressure.- Have experience in project management

1. Client co-ordination2. Servicing the client after receiving the order till the time of collectionof payment.3. Resolve the queries and questions of all the clients.4. Acting as a point of contact for complaints and resolving issues to the concern.5. Ensuring your existing clients are satisfied after throughout the process of order to collection.6. Well-versed with advance excel skills i.e. Hlookup, Vlookup, Pivot Table, Formulas and Functions.

1) Relationship management with Vendors. 2) Handle calls and queries regarding billing issues, product problems, service questions, and general concerns. 3) Responsible for maintaining high professionalism with vendors and working to establish a positive rapport. 4) Update the information gathered in the vendor database.5) Knowledge of Telugu, English & Hindi Language (spoken and written)

**Join Our Team at Miles Holidays!** **Position:** Customer Relation & Operations Specialist **Location:** Lalbaug, Mumbai **Qualification:** Diploma/Degree in Travel Tourism **Experience:** 2+ years **Salary:** Competitive **Responsibilities:** - Provide exceptional customer service and resolve inquiries seamlessly. - Manage bookings, reservations, and logistics with precision. - Collaborate with suppliers to negotiate terms and maintain relationships. - Address challenges efficiently to ensure customer satisfaction. - Utilize technology to streamline operations and improve efficiency. - Work cross-functionally to achieve organizational goals.**Why Join Us?** - Exciting challenges and opportunities for growth. - Vibrant, supportive team culture. - Recognition and rewards for your contributions.**Ready to join Miles Holidays?** Send your resume to akira@milesholidays.com or connect with Akira Jumani at 9049454134.

The incumbent will be responsible for domestic and outbound MICE sales majorly and MICE operations to some extent.Will need to develop new corporate clients and sustain existing clients through good relations.Conduct hotel inspections and entertain existing or prospective meeting and conference influencer, decision makers and end users.Strong MICE experience. Should be an outbound specialist.Good product knowledge on Destinations and Destination Management Companies and MICE group operations.Dealing & finalizing the Vendors for Groups, Conference & Events.Liaise and negotiate with hoteliers to execute cost effective itineraries.Dealing with Corporate and meet the expectations set by the Sales Person.Onsite management / execution Visa handling, tour costing, Invoicing.Work in sync with BD team and take the file forward operationally.Corporate Group handling.Feedback on relevant trends, competitor pricing, creative concepts and any other information that will contribute toward the achievement of departmental financial and hotel goals.Preparing Pre-PnL and Post PnL while co-ordinating with different departments.Should be a Show-runner.Assisting with Creative department on designs and ideas.

Developing effective communication platforms for clients and staff.Inspiring repeat business from clients.Conducting customer service workshops and presentations.Monitoring and measuring client satisfaction.Liaising with different departments about client queries.Offering advice to clients on services and products.Developing surveys and capturing client information.Participating in marketing campaigns.Dealing with client requests and troubleshooting problems.

Job Description: Back office coordination with ground team, person should know proper excel and ready to take the calls to make report Willing to travelSalary: 25 to 30 K Job time: 10. 30 am to 6. 30 pm Week off: sat and sunNeed candidates with fluent English: Average Qualification: Graduate Experience: 2 yearsif interested send your cv.

A self driven individual who is excellent at Co-ordinating multiple activities at the same time Ethical and responsible to handle client servicing Will need to plan, execute and manage activations spread across different cities in India Should be proficient in making pitch presentations Proficient in English communication written and spoken Should know how to make PPTs and Ms Excel Should have a creative bent of mind Work with multiple vendors/teams and monitor the activity to ensure the desired results are achieved Handle reporting & client servicing Develop new vendors in cities Manage manpower, events & promotions Attention to detail Should know how to execute the project & get the job done Will lead and handle on ground events in Mumbai and outside Will be required to travel outside Mumbai for all events and important activations. Driven to meet deadlines Ready to work on weekends if required Business development Be able to get additional business from existing clients Should be able to make marketing plans and proposals Generate business from new clientsShould have experience in handling a team Have leadership skills to efficiently handle a team Make important policy, planning, and strategy decisions. Develop, implement and review operational policies and procedures. Operationally Manage multiple projects Responsible for activation, monitoring and auditing the activities across cities, Co-ordinating with multiple Teams/vendors. whenever required and take disciplinary action if necessary Help promote a company culture that encourages top performance and high morale Oversee budgeting, reporting, planning, and auditing. Work with senior stakeholders Be proficient in handling new technology/ applications, Ms Excel, PPT Able to handle projects and challenges independently

Job Profile & Requirement: To identify and target new clients from different industries. To generate new business from these clients. Work would cover the entire spectrum of Lead generation from prospecting MNCS through sales /cold calls, networking, meetings, and pitches with potential clients till selling of ideas and services. Convert these new businesses into key accounts. Manage these key accounts by servicing them to clients satisfaction. Develop new business initiatives with the client to increase the share of wallet. Ability to prioritize, meet deadlines and quality standards. Understand clients brief and articulate it into meaningful deliverable. To think and ideate solutions to different business situations / challenges. Achieve targets. Ensure all payments are received on time. Daily Report preparation Confident, Passionate and Ambitious Individual Excellent in Spoken and written English Creative - Excellent in presentation (PPT/ Keynote) making skills Should possess excellent skills to organically grow business with the same client Must be up to date with Industry offerings Coordinate with creative and operation teams to deliver valuable solutions in Pitches Be the face of the company while executing the project/ event as per clients expectations.

Job Location - Chembur East, MumbaiJob Responsibility: End to end communication & interaction with the client Generate new business from new and existing clients Take ownership of projects and ensure end to end implementation to clients satisfaction. In-depth understanding of the client requirement and clear translation of the brief to the relevant team members Responsible for successful execution of the project within timeline and budget. Resource scheduling internal and external as per event specifications. Ensuring quality control of external resources- manpower, event-specific collaterals, event production etc. and internal resources. Preparing project checklists and timelines and overseeing planning module progress for smooth execution of the event. Oversee budgeting process with the respective production manager for the project. Successful account management of key accounts through target achievement and effective resource allocation to projects Working closely with the creative team in terms of ideation and coming up with ideas as per the clients requirement & deliver as per the expectations. Maintaining continuous follow-up with various teams till the completion of job. Ability to manage small to medium size events on ones own as well as be able to direct a team. Ensure all payments are received on time. Build a team and help HR

To handle the complete life cycle of client servicing. PMS clients are HNIs and hence need a high degree of professional approach to the same (spoken and written). NO SALES TARGETS.The role includes the following 1. Explaining company services to the client.2. Assist client in onboarding by completing the paperwork and KYC. Includes coordination for document dispatch and physical verification once received from the client.*Prior experience in financial markets related to basic KYC regulations is an absolute must.3. Preparing reports and statements for the clients monthly. Excel knowledge is an absolute must.4. Sharing periodic reports with client by email and assisting client for any queries.5. Attending to any other custom queries of the clients.Qualities absolutely needed 1. Past experience at PMS, AIF, MF, etc.2. Working in excel to prepare various reports on daily and monthly basis.3. Highest level of ethical standards.4. Honesty and Sincerity.

Responsibilities and Accountabilities: Generating regular business from new as well as existing clients Maintaining cordial relationship with all clients through various communication platforms Developing new marketing strategies for brand positioning and recall Brainstorming with team and making proposals as per the client requirement Ensuring smooth execution of the event with thorough supervision and coordination Strong coordination with Design and Production team to execute glitch-free events Getting involved in event planning, meeting deadlines, etc. Cost management, negotiations, invoicing and fulfilling all accounting formalities with client Doing Research, Booking Artiste & vendors, negotiation as per requirements. Organizing database, managing all formats like MOM, inquiry sheet, etc Post event formalities like sending reports, feedback and testimonials from client, closing the event, etc.Skills required: Excellent oral and written communication skills Excellent presentation making, & pitching skills In-depth knowledge of social media marketing Good interpersonal skills Well groomed & disciplined Excellent reporting skills and sincere about following company rules, regulations and formats