Call Center Job Vacancies in Chandigarh

Travel Sales ExecutiveJob Type: Full-timeDepartment: Sales & Business DevelopmentIndustry: Travel & TourismExperience: 1-5 years preferredLocation: [Chandigarh ]Salary: [10,000] - [20000] per month + incentivesReporting To: Sales Manager / Business HeadAbout the RoleWe are looking for an enthusiastic, target-oriented, and customer-focused Travel Sales Executive to join our growing travel agency.The candidate will be responsible for generating new leads, understanding customers' travel requirements, recommending suitable tour packages, selling domestic and international holidays, and handling flight ticket bookings. The role involves managing the complete sales cycle - from lead generation and initial enquiry to quotation, follow-up, booking confirmation, payment collection, and post-sales customer support.The ideal candidate should have strong communication and convincing skills, a passion for travel, and the ability to convert enquiries into confirmed bookings.Key Responsibilities1. Travel Sales & Business DevelopmentGenerate and convert leads for domestic and international tour packages.Handle enquiries received through phone calls, WhatsApp, email, website, social media, walk-ins, referrals, and other channels.Understand customers' travel preferences, budget, destination, duration, and requirements.Recommend suitable holiday packages, destinations, hotels, activities, transfers, and other travel services.Prepare customized travel itineraries and quotations based on customer requirements.Negotiate with customers while maintaining company pricing and profitability.Follow up regularly with prospective customers to convert enquiries into confirmed bookings.Achieve monthly and quarterly sales targets.Upsell and cross-sell additional travel services such as hotels, sightseeing, transfers, travel insurance, activities, visa assistance, and other travel-related products.2. Flight Ticket Sales & TicketingHandle domestic and international flight booking enquiries.Search and provide suitable flight options based on customer's preferred dates, timings, airlines, and budget.Make flight reservations and issue tickets using the company's booking systems/GDS or other applicable platforms.Handle flight changes, cancellations, reissues, refunds, and related customer requests.Explain airline rules, baggage allowances, cancellation policies, fare conditions, and other applicable terms to customers.Maintain accurate records of bookings, ticket details, payments, and customer information.3. Lead GenerationProactively generate new business through calls, WhatsApp, social media, referrals, networking, and other channels.Conduct outbound calls to potential customers and follow up on existing enquiries.Maintain and regularly update the company's lead database/CRM.Identify new customer segments and potential business opportunities.Develop relationships with repeat customers and generate referrals.Follow up with old, inactive, and previously quoted leads to identify potential sales opportunities.4. Customer Relationship ManagementBuild strong and professional relationships with customers.Understand customer expectations and provide personalized travel solutions.Respond promptly to customer enquiries and requests.Maintain regular communication with customers throughout the booking process.Ensure a smooth customer experience from enquiry through completion of the trip.Handle customer concerns professionally and coordinate with internal teams or suppliers when required.Encourage customer feedback, repeat bookings, and referrals.5. Quotation & Itinerary ManagementPrepare professional and accurate travel quotations.Create customized itineraries based on customer requirements and budget.Coordinate with hotels, airlines, transport providers, DMCs, and other suppliers to obtain rates and availability.Ensure quotations accurately reflect inclusions, exclusions, taxes, fees, terms, and conditions.Revise itineraries and quotations based on customer feedback while protecting company margins.6. Sales Follow-Up & ConversionMaintain a systematic follow-up schedule for all leads.Track enquiries from the initial stage through final conversion.Identify reasons for lost enquiries and work on improving conversion rates.Prioritize high-potential leads and time-sensitive enquiries.Maintain accurate records of customer interactions and sales status.Work toward improving enquiry-to-booking conversion and average booking value.7. Payments & DocumentationFollow up with customers for advance and final payments.Ensure bookings are confirmed only after receiving the required payments and documentation.Maintain accurate booking and payment records.Coordinate with accounts/admin teams regarding invoices, receipts, refunds, and outstanding payments.Ensure all required customer travel documents are collected and properly recorded.8. Post-Sales SupportCoordinate with operations and suppliers to ensure confirmed travel arrangements are delivered as promised.Assist customers with reasonable pre-travel queries and booking-related issues.Coordinate changes or amendments to itineraries where required.Maintain relationships with customers after their trip to encourage repeat business and referrals.Key Performance Indicators (KPIs)The candidate will be expected to contribute toward measurable sales and business-development goals, including:Monthly and quarterly sales revenueTour package salesFlight ticket salesNumber of qualified leads generatedLead-to-booking conversion rateNumber and value of confirmed bookingsAverage booking valueRepeat customer bookingsReferral businessFollow-up and enquiry response timeCustomer satisfaction and retentionRequirementsBachelor's degree or equivalent qualification preferred.1-5 years of experience in travel sales, ticketing, tourism, or a related field preferred.Freshers with strong communication and sales skills may also be considered.Good knowledge of domestic and/or international travel destinations.Experience selling tour packages and/or flight tickets will be an advantage.Familiarity with airline ticketing systems/GDS such as Amadeus, Galileo, Sabre, or similar platforms is preferred for ticketing-focused candidates.Strong verbal and written communication skills.Good negotiation and convincing skills.Strong follow-up and customer-handling abilities.Comfortable making outbound sales calls.Ability to work with sales targets and incentives.Basic computer skills, including MS Office/Google Workspace, email, WhatsApp, and CRM systems.Good organizational skills and attention to detail.Ability to multitask and manage multiple customer enquiries simultaneously.Preferred SkillsStrong sales and negotiation abilityExcellent communication and interpersonal skillsCustomer relationship managementLead generation and cold callingTravel itinerary planningFlight ticketing knowledgeDestination knowledgeQuotation preparationUpselling and cross-sellingProblem-solvingTime managementAbility to work under sales targetsProfessional and positive attitudeWhat We OfferCompetitive salaryAttractive sales incentives/commission structurePerformance-based bonusesGrowth and career development opportunitiesTraining on travel products, destinations, and sales processesOpportunity to work with domestic and international travel productsSupportive and performance-driven work environmentIdeal CandidateWe are looking for someone who is sales-driven, confident, energetic, and passionate about travel. The right candidate should enjoy speaking with customers, understanding their travel needs, building relationships, and converting enquiries into bookings.Someone who is comfortable with calling, WhatsApp communication, follow-ups, negotiation, lead generation, and achieving sales targets will be well suited for this role.If you love travel, enjoy sales, and are motivated by achieving targets and earning incentives, we would love to hear from you.How to ApplyInterested candidates can send their CV/Resume:Contact Person: [Vikas Bishnoi]

Job Title: Telecaller / Tele Sales ExecutiveWe are looking for an enthusiastic Telecaller to contact potential customers, explain company products/services, generate leads, and maintain customer relationships. The candidate should have good communication skills and a customer-focused approach.Key Responsibilities:Make outbound calls to prospective customers.Handle inbound customer inquiries professionally.Explain products, services, and offers to customers.Generate and follow up on leads.Schedule appointments or meetings for sales representatives when required.Requirements:Minimum 10th Pass / Graduate preferred.Good communication and convincing skills.Experience in telecalling, telesales, or customer service is an advantage.Skills Required:Excellent communication skillsActive listeningCustomer handling skillsSales and negotiation skillsTime managementPositive attitudeSalary: As per company standards + Incentives (if applicable)Working Hours: Full-time / Shift-based (as per company policy)

We are looking for a motivated Sales Consultant to join our real estate team. The ideal candidate will help clients find their perfect property while building strong relationships.Key Responsibilities:- Client Interaction: Engage with potential buyers to understand their property needs and preferences, ensuring a personalized experience.- Property Showings: Schedule and conduct virtual or in-person property tours, providing detailed information and answering any questions from clients.- Market Research: Stay updated on the local real estate market trends to give informed advice, helping clients make wise property decisions.- Lead Generation: Actively seek new clients through networking and marketing efforts, contributing to the growth of the sales pipeline.- Documentation Support: Assist clients with necessary paperwork, ensuring all transactions are processed smoothly and efficiently.- Follow-Up Communication: Maintain regular contact with clients after initial meetings to nurture relationships and assist with any ongoing queries.Required Skills and Expectations:Successful candidates will possess strong communication skills, both written and verbal, to effectively convey information to clients. A good understanding of the real estate market and basic sales techniques is highly beneficial. Candidates should be comfortable using technology and online platforms for client interactions, as this job is primarily work from home. A pleasant and professional demeanor is essential, as is the ability to work independently and manage time efficiently. We welcome applicants with 0 to 6 years of experience, and a high school diploma is required.

As a Customer Care Executive, you will be the first point of contact for our customers, providing support and assistance to ensure a positive experience. This full-time position is suitable for freshers and requires a minimum educational qualification of a 12th pass. You will work from the comfort of your home, contributing to our commitment to excellent customer service.Key Responsibilities:- Handling Inquiries: Address customer questions through phone calls, emails, or chat messages, ensuring all inquiries are resolved efficiently.- Providing Solutions: Listen to customer concerns and provide appropriate solutions, ensuring their satisfaction and building lasting relationships.- Record Keeping: Maintain accurate records of customer interactions in the system, helping to track issues and solutions for future reference.- Feedback Collection: Gather feedback from customers about their experiences and relay it to the team for continuous improvement.- Product Knowledge: Stay updated on company products and services to provide accurate information to customers.Required Skills and Expectations:You should have strong communication skills, both verbal and written, to effectively interact with customers. A positive attitude and a willingness to help are essential, as customer service revolves around making the customer feel valued. Basic computer skills and familiarity with using various software systems are necessary to manage inquiries efficiently. You should also be able to work independently from home, demonstrating good time management and self-discipline. Empathy and patience are key traits that will help you respond to customer needs effectively.

We are looking for a dedicated Tele Caller to join our team in Chandigarh Sector 22. This is a full-time work-from-home position suitable for candidates with 0 to 5 years of experience. The ideal candidate will have completed at least the 12th standard.As a Tele Caller, your primary responsibility will be to communicate with potential customers over the phone. You will inform them about our products and services, answer their inquiries, and persuade them to consider our offerings.

We are looking for an Immigration Consultant to join our team in Sector 18. In this full-time role, you will help clients navigate the immigration process, ensuring they understand their options and meet all necessary requirements.Key Responsibilities:- Assess Client Needs: Evaluate clients' immigration situations by discussing their details and objectives, helping them identify the best pathways available.- Prepare Applications: Help clients complete immigration forms and gather necessary documents, ensuring all submissions are accurate and comply with regulations.- Provide Guidance: Advise clients on immigration laws and procedures, keeping them informed about any changes that may affect their applications.- Follow Up with Authorities: Communicate with immigration authorities on behalf of clients, tracking application status and responding to any inquiries.- Maintain Records: Keep detailed records of client interactions, applications, and outcomes to ensure accurate tracking and reporting.Required Skills and Expectations:Candidates should have a minimum of 1 to 5 years of experience in immigration consulting or a related field. A basic education of at least 10th pass is needed. Strong communication skills in both written and verbal forms are essential to clearly convey information to clients. You should be detail-oriented, with the ability to handle multiple cases simultaneously while ensuring accuracy. Good analytical skills will help you assess clients' needs effectively. A commitment to client service and a proactive approach in staying updated with immigration rules and regulations are also vital for success in this role.

As a Tele Caller, you will play a key role in reaching out to customers and promoting our services. This position is ideal for individuals who are enthusiastic about customer interaction and have strong communication skills. Key Responsibilities:- Contacting Customers: You will initiate calls to potential and existing customers to present our products and services, helping them understand our offerings.- Sales Support: Your role will involve explaining product features and benefits, answering customer queries, and guiding them toward making a purchase decision.- Data Entry: You will be responsible for updating customer information in our database, ensuring all records are accurate and up-to-date.- Feedback Collection: Collecting feedback from customers about their experience will help improve our services and offerings.- Meeting Targets: You are expected to meet daily and weekly call targets, contributing to the overall sales goals of the team.Required Skills and Expectations:- Communication Skills: Strong verbal skills are essential for clearly conveying information and building rapport with customers.- Listening Ability: You should actively listen to customer needs and respond appropriately, ensuring a positive interaction.- Basic Computer Knowledge: Familiarity with basic computer operations is important for data entry and managing customer records.- Problem-Solving Skills: You should be able to handle customer objections or concerns and provide effective solutions.- Team Player: Collaboration with other team members to achieve common goals is an essential aspect of this role.

We are looking for an Immigration Counselor in Sector 17D, Chandigarh. This role is ideal for individuals passionate about helping others achieve their dreams of relocating abroad. You will guide clients through the immigration process, providing them with the necessary information and support.Key Responsibilities include:- Advising Clients: You will help clients understand the immigration process and requirements for various countries, ensuring they have the right information to make informed decisions.- Application Assistance: You will assist clients in completing their visa applications and other necessary documents, ensuring all paperwork is accurate and submitted on time.- Follow-Up: You will follow up with clients regularly to update them on their application status and address any questions or concerns they may have.- Keeping Updated: You will stay informed about changes in immigration laws and policies to provide accurate guidance to clients.Required skills and expectations:You should possess excellent communication skills, both verbal and written, to effectively interact with clients. Strong attention to detail is essential, as you will be handling sensitive information. Being organized and able to manage multiple cases simultaneously is crucial. A positive attitude and patience will help you support clients through sometimes stressful processes. Though experience is not mandatory, a willingness to learn and adapt to various immigration scenarios is expected. A high school diploma is required.

1) Handle inbound & Outbound leads 2) Follow up with interested candidates 3) Explain immigration services (study visa, tourist visa, etc)4) Generate and qualify leads for visa counselors5) Maintain daily call records and update CRM system6) Follow up with interested clients regularly

We are looking for a Calling Executive to join our team in Kharar. This is a full-time office-based position suitable for candidates with 0 to 1 year of experience and who have completed at least their 10th grade.Key Responsibilities:- Conduct Outbound Calls: Make calls to potential customers to provide information about our products and services, aiming to generate interest and sales.- Handle Inbound Queries: Respond to incoming calls from customers, addressing their queries, providing support, and ensuring a positive experience.- Maintain Accurate Records: Document all call interactions and customer information in our database to ensure accurate tracking and follow-ups.- Follow Up with Leads: Reach out to previous contacts who showed interest in our offerings, nurturing relationships, and promoting further engagement.- Achieve Targets: Work towards meeting set targets for call volume, sales conversions, and customer satisfaction, contributing to the teams overall performance.Required Skills and Expectations:- Strong Communication Skills: Ability to communicate clearly and effectively, both verbally and in writing.- Customer Service Orientation: A positive attitude towards helping customers and resolving their issues.- Basic Computer Skills: Proficiency in using computers and basic software applications for record keeping and reporting.- Adaptability and Enthusiasm: Willingness to learn and adapt in a fast-paced environment, with a positive approach to challenges.- Team Player: Ability to work collaboratively with other team members to achieve common goals. Candidates who are enthusiastic and motivated to develop their skills in a dynamic environment are encouraged to apply.

Key Responsibilities:Handle inbound calls from US customers professionallyResolve customer queries, complaints, and requests efficientlyProvide accurate information regarding products/servicesMaintain high customer satisfaction (CSAT) scoresDocument interactions in CRM systemsHandle escalations and critical cases

Key Responsibilities:Counsel students regarding courses, entrance exams, and career opportunities.Handle walk-ins, telephonic inquiries, WhatsApp chats, and online leads.Explain course structure, fees, batch details, and admission process.Follow up with prospective students for admissions.Maintain student database and inquiry records.Coordinate with marketing team for seminars and workshops.Support in organizing career counseling sessions and scholarship tests.Achieve monthly admission targets.Required Skills:Excellent communication & convincing skills.Good presentation and interpersonal skills.Basic knowledge of computer (MS Word, Excel).Positive attitude and target-oriented mindset.Ability to handle parents and students professionally.

We are looking for a motivated and dynamic International Telecallers to join our team. The chosen candidate will be responsible for reaching out to potential customers, addressing products info, and getting leads/orders . We are looking for someone who can effectively grab from clients and uphold healthy work relations with them.

Job Description Role: Lead Qualification Specialist The Lead Qualification Specialist will be the first point of contact for enquired leads and outreach leads. The role involves understanding client requirements, suggesting suitable elevator solutions, coordinating with the sales team, and ensuring a smooth transition from enquiry to proposal. Key Responsibilities: 1. Lead Engagement: Call and connect with enquired leads and outbound leads to understand their elevator requirements in detail. 2. Client Need Assessment: Gather information on site specifications, usage patterns, and budget to qualify the lead. 3. Product Recommendation: Suggest appropriate elevator models and specifications tailored to client needs. 4. Appointment Coordination: Schedule in-person meetings for the client with the respective sales team member. 5. Proposal and Estimation Preparation: Support in preparing preliminary proposals and cost estimates based on client discussions. 6. Sales Team Coordination: Collaborate closely with the sales team to ensure a smooth flow of information and timely follow-ups with leads.

Tele-calling and counseling

We are hiring immigration experienced tele callers for our immigration company.Candidate should have min 1 year experience in immigration field.Good salary package + incentivesDay ShiftMonday to Saturday working..Thanks and Regards HR Sonali7337675750

Innovative Solutions and Global Support Limited is seeking experienced and motivated CallCenter Representatives to join our fast-growing support team in Panchkula. Our companyprovides essential backend and technical support services for the trucking industry, including ELD(Electronic Logging Device) assistance for drivers across the United States.This is a full-time position operating 24/7, with employees working in rotational 8 to 9 hour shifts.Youll play a vital role in delivering high-quality customer service to truck drivers, dispatchers, andback-office teams.Key Responsibilities: Answer incoming calls from truck drivers and other stakeholders related to ELD usage,technical issues, and general support. Provide accurate, prompt, and courteous assistance using internal tools and resources. Create and update support tickets in our CRM system. Collaborate with team members to resolve issues efficiently and escalate when needed. Perform other back-office support tasks as assigned by supervisors. Maintain a professional and customer-focused attitude at all times.Interested Candidates can get in touch with me on +91 (0) 9875923281