Sales Operations Analyst

first meridian hiring announcement

urgent hiring and immediate joiners preferred.

grab the opportunity .we're hiring for one of our prestigious clients

job title: analyst sales operations(bangalore)

work location: domlur bangalore

work mode: work from office(3 days/week, 2 days wfh) (for female employee cab will be provided if shift timings are between 8pm to 6am)

candidates must be flexible for apj, emea, and amer shifts (assigned post-training)

interview mode: face-to-face is must

job description:

about business unit:

within the master data governance (mdg) organization, the purpose of the role is for driving operational efficiency, governance & accuracy within the mdg ifically, streamlining business processes and leveraging best practices.

role overview:

focus is on centralizing administrative and system support functions and increasing our responsiveness to our business customers. the mdg analyst provides support to all dell technologies business units including but not limited to sales, services, channels, finance and other downstream clients.

key responsibilities:

ability to work rotational hours apj, us, emea

support and maintain all incoming mdg requests

complete assigned daily requests in line with the defined sla

handle customer escalations carry out root cause analysis on escalations with effective response times

analyze complex and disparate sets of data to make timely fact-based decisions and recommendations

ability to engage with stakeholders to understand their needs

assist in preparing important kpis

provide end of quarter support aligning with key business units eoq support structures

participate in regular team forums providing process improvement ideas and possible group training opportunities

prepare and deliver clear and well- organized presentations to stakeholders/team/leadership

good team player with the ability to build rapport with stakeholders and fellow team members driving collaborative activities to achieve results

performs other duties as required

essential requirements:

strong english and local language spoken and written

strong analytical and customer service skills

excellent organizational as well as multi- tasking skills

self-initiation and creative thinking

excel and powerpoint

high sense of urgency

desirable requirements:

proficient in ms office applications

sql experience a plus but not required

mandatory skills

worked in data management background,

handled any type of data.

support experience, working experience in sales and/or marketing domain

excellent verbal, and written communication skills.

multi-tasking capabilities, stake holder management & engagement skills & real-time problem-solving skill

incubment should have worked in any international bpo

let me know if you know of anyone who would be a fit for this role

interested candidates mail your resume :

• Experience

  1 - 3 Years

• No. of Openings

  15

• Education

  B.A, B.C.A, B.B.A, B.Com, B.Sc, Any Bachelor Degree, M.A, M.Com, M.Sc, Any Master Degree

• Role

  Sales Operations Analyst

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Bangalore