BPO Executive Fresher Jobs in Mansarovar Colony

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We are a product-based Ecommerce Company with our own ecommerce portalubuy.comoffering our services worldwide. We are looking for candidates with excellent communication skills, a good typing hand, a customer-centric approach, multitasking skills, and adaptability to the dynamic nature of the e-commerce business.Ubuy.comis an online E-commerce portal that helps you in getting what you need. Our RequirementsStrong communication skills & active listening.Excellent writing skills.Excellent typing skills.Graduation in any discipline.Good presentation skills.Comfortable with MS office tools.Handle social media platforms.Ability to handle chats & emails.Familiar with CRM systems & practice.Handle customers escalation, provide appropriate solution and follow up to ensure solution.Customer Orientation.Follow communication procedures, process & Guidelines.Take the extra mile to engage customers.Ensure customer satisfaction and provide professional customer support.Communicating & coordinating with collogues as necessary.Maintain a positive, empathetic and professional attitude toward customers.Responding quickly to customers inquiries on chats, emails & calls.Should be Comfortable with rotational shift.

We are seeking a dedicated and enthusiastic female Chat Process Executive to join our team at SRAS. The ideal candidate will have excellent written communication skills in English and will be responsible for handling customer queries, resolving issues, and providing accurate information through chat support.Job Responsibilities:Handle customer queries and concerns via chat in a professional and timely manner.Provide accurate information about products and services.Ensure high levels of customer satisfaction by offering proactive support and solutions.Maintain and update customer records as required.Collaborate with other team members to resolve complex issues.