BPO Executive 12th Pass Jobs in Nainital

- Handling customer queries: Respond to customer inquiries via phone, email, or chat to provide information about products or services, resolve complaints, and address any issues they may have with professionalism and empathy.- Data entry and documentation: Accurately update customer information, transactions, and interactions in the company database or CRM system to maintain complete records and ensure data integrity.- Providing customer support: Assist customers with troubleshooting, technical support, and product/service-related assistance to ensure a positive customer experience and satisfaction.- Maintaining call logs: Keep detailed records of customer interactions, including the purpose of the call, actions taken, and resolutions provided, to track inquiries and monitor performance.Skills and Expectations:- Strong communication skills to effectively interact with customers and colleagues.- Basic computer skills to navigate software applications, input data, and access information quickly.- Customer care mentality with a focus on delivering high-quality service and resolving issues promptly.- Ability to work well in a team environment and collaborate effectively with coworkers to achieve shared goals.- A positive attitude, patience, and willingness to learn and adapt to different situations.

Making calls to potential customers to promote products or services. Identifying and qualifying potential leads through telemarketing.Sales: Persuading customers to make purchases or schedule appointments. Maintaining accurate records of customer interactions in the CRM system. Meeting sales targets and contributing to team performance. Answering customer inquiries, concerns, and complaints.