Freshers For BPO Executive - Nainital

- **handling customer queries**: respond to customer inquiries via phone, email, or chat to provide information about products or services, resolve complaints, and address any issues they may have with professionalism and empathy.

- **data entry and documentation**: accurately update customer information, transactions, and interactions in the company database or crm system to maintain complete records and ensure data integrity.

- **providing customer support**: assist customers with troubleshooting, technical support, and product/service-related assistance to ensure a positive customer experience and satisfaction.

- **maintaining call logs**: keep detailed records of customer interactions, including the purpose of the call, actions taken, and resolutions provided, to track inquiries and monitor performance.

**skills and expectations**:

- strong communication skills to effectively interact with customers and colleagues.

- basic computer skills to navigate software applications, input data, and access information quickly.

- customer care mentality with a focus on delivering high-quality service and resolving issues promptly.

- ability to work well in a team environment and collaborate effectively with coworkers to achieve shared goals.

- a positive attitude, patience, and willingness to learn and adapt to different situations.

• Experience

  0 - 1 Years

• No. of Openings

  20

• Education

  12th Pass

• Role

  BPO Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  shanti Tower 1 Floor Durga city centre Haldwani