Voice Process Job Vacancies in Virugambakkam

We are looking for enthusiastic Telecaller Staff to join our team in Virugambakkam, Chennai. This is a full-time role suitable for candidates with 0 to 1 year of experience, preferably those who have completed their 10th grade.Key Responsibilities:1. Making Calls: You will reach out to potential customers, introducing them to our services and products. Clear communication will help you convey our message effectively.2. Customer Assistance: You are expected to answer customer queries and provide them with information. Understanding customer needs will allow you to offer suitable solutions.3. Data Entry: After each call, you will need to accurately record customer interactions and details in our database. This helps ensure that all information is organized and up-to-date.4. Follow-ups: You will follow up with leads and previous customers to maintain relationships. Continuous engagement is key to encouraging customers to use our services.Required Skills and Expectations:Candidates should have good communication skills in English and Tamil, both spoken and written. It is important to be friendly and approachable when speaking with customers. Basic computer knowledge is also necessary for data entry tasks. A positive attitude and willingness to learn are essential, as you will be new in this role. Being able to work in a team and adapt to a fast-paced environment will contribute to your success in this position.

Designation : TelecallerIndustry : Real EstateMake outbound calls to potential buyers and respond to inbound inquiries.Explain property features, pricing, and payment plans clearly to prospective clients.Generate qualified leads and schedule site visits for the sales team.Maintain and update the customer database and call records regularly.Follow up with clients to maintain engagement and encourage conversions.Coordinate with the sales and marketing teams to achieve weekly and monthly targets.Provide feedback and insights on customer needs and preferences.

JOB RESPONSIBILITES ;* MANAGE OUTBOARD CALLS IN A TIMELY MANNER. * FOLLOW COMMUNICATION '' SCRIPTS '' WHEN HANDLING DIFFERENT TOPICS .* IDENTIFY CUSTOMER NEEDS , CLARIFY INFORMATION RESEARCH EVERY ISSUE AND PROVIDE SOLUTION AND/OR ALTERNATIVES .* SEIZE OPPORTUNITIES TO UPSELL PRODUCTS WHEN THEY ARISE .* BUILD SUSTAINABLE RELATIONSHIPS AND ENGAGE CUSTOMERS BY TAKING THE EXTRA MILE .* KEEP RECORDS OF ALL CONVERSATIONS IN OUR CALL CENTER DATABASE IN A COMPREHENSIBLE WAY .* MEET PERSONAL /TEAM QUALITATIVE AND QUANTITATIVE TARGETS. REQUIREMENTS AND SKILLS * PREVIOUS EXPERIENCE IN A CUSTOMER SUPPORT ROLE . * TRACK RECORD OF OVER - ACHIEVING QUOTA .* STRONG PHONE AND VERBAL COMMUNICATION SKILLS ALONG WITH ACTIVE LISTENING .* CUSTOMER FOCUS AND ADAPTABILITY TO DIFFERENT PERSONALITY TYPES.* ABILITY TO MULTI-TASK ,SET PRIORITIES AND MANAGE TIME EFFECTIVELY .* HIGH SCHOOL DEGREE .

Making calls: Making outbound calls to potential customers to promote products or services, or handling incoming calls from customers Explaining products: Explaining the features, benefits, and pricing of products to customers Persuading customers: Persuading customers to make purchases or schedule appointmentsCustomer service: Handling customer inquiries or complaints, and resolving customer issuesRecord keeping: Maintaining accurate records of customer interactions in a databaseFollowing up: Following up with customers to provide new products or services, and documenting customer feedback Building relationships: Building and maintaining positive relationships with future prospectsTelecallers should have excellent verbal communication and persuasion skills, as well as good listening and customer handling skills. They should also be able to handle pressure

Company- Service Industrywanted- Tellecallersprocess- Voice( Inbound)qualification- Arts and Scienceexperience- 0 to 1 Yearsalary- 13000 to 15000 + Incentivesshift- Generallocation- Chennai

Company : Vizza Insurance Broking Services Pvt LtdDesignation: TelecallerExperience: 0 to 1 yearSalary : 9k to 12 k + IncentivesJob Location :Cit nagar Office Timing : 9:30 to 6:30Language : Tamil

As a Voice Process Executive in Valasaravakkam, Chennai, you will be responsible for handling inbound and outbound calls to assist customers with inquiries and provide support. You will need to effectively communicate with customers to resolve issues and provide information about products or services.Key responsibilities include answering calls professionally, addressing customer inquiries and resolving complaints, following call scripts when necessary, and maintaining customer satisfaction by providing excellent service. You will also need to accurately document customer interactions and update records in the system.To excel in this role, you should have excellent communication skills, a customer-focused mindset, and the ability to multitask effectively. A graduate degree is required for this position, and previous experience in a customer service or call center role is preferred but not mandatory. Additionally, you should be able to work well in a fast-paced environment, be detail-oriented, and have strong problem-solving skills. Flexibility in working hours may be required for this full-time position.

* Freshers openings *Required immediate joinerDomain: US health care- Medical billingInternational voice process- Night shift1. Salary and appraisal best in industry2. Monthly performance incentives upto 6000-90003. Build career in medical billing4. Quarterly Rewards & Recognition Program5.Upfront Leave credit6.Only 5 days working. chennai candidates/willing to relocate to chennai can approachContact details:Ramya - HRwork location : DLF IT park, porur, Chennai

TAMIL VOICE PROCESSTELECALLINGONLY FEMALESDAY SHIFT ANY DEGREE, 10TH, 12TH CAN APPLY SALARY + INCENTIVES

What you'll do:Make outbound calls to customers/leadsExplain company products clearly Follow up with interested customersMaintain call recordsEligibility:12th & Any Degree Fresher & Experienced welcome Good communication in Tamil & Basic English Basic phone handling skillsTiming:9:30 AM - 6:30 PM (Monday to Saturday)Male & Female - Both eligible Age: 18 to 28Benefits:Fixed salary + Incentives Friendly work environment Growth opportunities

JOB RESPONSIBILITES ;* MANAGE OUTBOARD CALLS IN A TIMELY MANNER. * FOLLOW COMMUNICATION '' SCRIPTS '' WHEN HANDLING DIFFERENT TOPICS .* IDENTIFY CUSTOMER NEEDS , CLARIFY INFORMATION RESEARCH EVERY ISSUE AND PROVIDE SOLUTION AND/OR ALTERNATIVES .* SEIZE OPPORTUNITIES TO UPSELL PRODUCTS WHEN THEY ARISE .* BUILD SUSTAINABLE RELATIONSHIPS AND ENGAGE CUSTOMERS BY TAKING THE EXTRA MILE .* KEEP RECORDS OF ALL CONVERSATIONS IN OUR CALL CENTER DATABASE IN A COMPREHENSIBLE WAY .* MEET PERSONAL /TEAM QUALITATIVE AND QUANTITATIVE TARGETS. REQUIREMENTS AND SKILLS * PREVIOUS EXPERIENCE IN A CUSTOMER SUPPORT ROLE . * TRACK RECORD OF OVER - ACHIEVING QUOTA .* STRONG PHONE AND VERBAL COMMUNICATION SKILLS ALONG WITH ACTIVE LISTENING .* CUSTOMER FOCUS AND ADAPTABILITY TO DIFFERENT PERSONALITY TYPES.* ABILITY TO MULTI-TASK ,SET PRIORITIES AND MANAGE TIME EFFECTIVELY .* HIGH SCHOOL DEGREE .

We are seeking a dedicated Female Voice Process Executive with 1 to 2 years of experience to join our team in Shenoy Nagar, Chennai. The ideal candidate will communicate effectively with customers and provide exceptional service.Key Responsibilities:- Customer Interaction: Engage with customers over the phone, addressing their queries and providing necessary information in a clear and friendly manner. - Problem Resolution: Identify and resolve customer issues promptly by following established procedures, ensuring customer satisfaction.- Data Entry: Accurately record customer interactions and maintain data in the system for future reference, ensuring all information is up-to-date.- Follow-Up: Conduct follow-ups with customers to ensure that their queries have been fully resolved and to enhance customer relationships.- Feedback Collection: Gather customer feedback on services and report insights to the management to help improve service delivery.Required Skills and Expectations:Candidates must have excellent verbal communication skills in English and any regional language. A professional demeanor and the ability to work well under pressure are essential. Strong problem-solving skills, attention to detail, and a customer-focused attitude are vital for success in this role. The candidate should be a graduate and should be comfortable working from the office environment. Flexibility to work in varying shifts may also be required.

Roles & Responsibilities: Handling and resolving customer complaints/ queries over the phone Providing customers with relevant product and service information Cross-selling various banking products to customers over the phoneDesired Candidate Profile: Should be Graduate fresher or experienced (preferred) Should be able to work in Rotational shifts and night shifts. This is a 24X7 unit and hence should be able to work during holidays Should have good communication skills. Perks and Benefits: PF ESIC GratuityQualification & Experience:Graduate with 0 to 4 years of Calling experience.Age: 18 - 28Salary: 12,500 - 21,500/- Gross + incentivesWork Location: Adyar, Mount road, Nungambakkam, Vadapalani