international bpo voice process

VELON TELEGROWTH BPO

JOB RESPONSIBILITES ;

* MANAGE OUTBOARD CALLS IN A TIMELY MANNER.

* FOLLOW COMMUNICATION '' SCRIPTS '' WHEN HANDLING DIFFERENT TOPICS .

* IDENTIFY CUSTOMER NEEDS , CLARIFY INFORMATION RESEARCH EVERY ISSUE AND PROVIDE SOLUTION AND/OR ALTERNATIVES .

* SEIZE OPPORTUNITIES TO UPSELL PRODUCTS WHEN THEY ARISE .

* BUILD SUSTAINABLE RELATIONSHIPS AND ENGAGE CUSTOMERS BY TAKING THE EXTRA MILE .

* KEEP RECORDS OF ALL CONVERSATIONS IN OUR CALL CENTER DATABASE IN A COMPREHENSIBLE WAY .

* MEET PERSONAL /TEAM QUALITATIVE AND QUANTITATIVE TARGETS.

REQUIREMENTS AND SKILLS

* PREVIOUS EXPERIENCE IN A CUSTOMER SUPPORT ROLE .

* TRACK RECORD OF OVER - ACHIEVING QUOTA .

* STRONG PHONE AND VERBAL COMMUNICATION SKILLS ALONG WITH ACTIVE LISTENING .

* CUSTOMER FOCUS AND ADAPTABILITY TO DIFFERENT PERSONALITY TYPES.

* ABILITY TO MULTI-TASK ,SET PRIORITIES AND MANAGE TIME EFFECTIVELY .

* HIGH SCHOOL DEGREE .

Experience : 1 - 2 Years

No. of Openings : 20

Education : Higher Secondary, Secondary School, Diploma, Professional Degree, Any Bachelor Degree

Role : international bpo voice process

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India