International BPO Voice Process

JOB RESPONSIBILITES ;

MANAGE OUTBOARD CALLS IN A TIMELY MANNER.

FOLLOW COMMUNICATION '' SCRIPTS '' WHEN HANDLING DIFFERENT TOPICS .

IDENTIFY CUSTOMER NEEDS , CLARIFY INFORMATION RESEARCH EVERY ISSUE AND PROVIDE SOLUTION AND/OR ALTERNATIVES .

SEIZE OPPORTUNITIES TO UPSELL PRODUCTS WHEN THEY ARISE .

BUILD SUSTAINABLE RELATIONSHIPS AND ENGAGE CUSTOMERS BY TAKING THE EXTRA MILE .

KEEP RECORDS OF ALL CONVERSATIONS IN OUR CALL CENTER DATABASE IN A COMPREHENSIBLE WAY .

MEET PERSONAL /TEAM QUALITATIVE AND QUANTITATIVE TARGETS.

REQUIREMENTS AND SKILLS

PREVIOUS EXPERIENCE IN A CUSTOMER SUPPORT ROLE .

TRACK RECORD OF OVER - ACHIEVING QUOTA .

STRONG PHONE AND VERBAL COMMUNICATION SKILLS ALONG WITH ACTIVE LISTENING .

CUSTOMER FOCUS AND ADAPTABILITY TO DIFFERENT PERSONALITY TYPES.

ABILITY TO MULTI-TASK ,SET PRIORITIES AND MANAGE TIME EFFECTIVELY .

HIGH SCHOOL DEGREE .

• Experience

  1 - 2 Years

• No. of Openings

  20

• Education

  Diploma

• Role

  international bpo voice process

• Industry Type

  KPO / Analytics

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office