Opening For Customer Service Representative

1. Call Handling & Productivity

Make outbound calls as per daily targets.

Maintain required calls per hour and login adherence.

Ensure maximum connect rate and efficient dialing.

2. Lead Qualification / Conversion

Effectively pitch the campaign (AFFF / PFAS / RBX or relevant process).

Identify eligible leads based on defined criteria.

Transfer qualified calls or close leads as per process requirement.

Maintain strong follow-up on interested prospects.

3. Quality & Compliance

Follow approved scripts and call flow strictly.

Ensure compliance with US regulations (DNC, consent, disclaimers, etc.).

Maintain accurate and complete data entry in CRM.

Avoid misrepresentation or false commitments.

4. Customer Interaction & Experience

Handle conversations professionally with US customers.

Build rapport, listen actively, and respond clearly.

Address objections confidently and politely.

Ensure positive customer experience on every call.

5. Data Accuracy & Documentation

Update CRM with correct call dispositions.

Capture all required lead details without errors.

Maintain proper notes for follow-ups and call backs.

6. Adherence & Discipline

Follow shift timings, break schedules, and attendance policies.

Maintain dialer/login adherence.

Be available during working hours with minimal idle time.

7. Performance Improvement

Act on feedback shared by TL/QC.

Improve call quality, conversion rate, and communication skills.

Participate in training and coaching sessions.

8. Team Contribution

Collaborate with team members to achieve floor targets.

Share best practices and successful pitch techniques.

Maintain a positive and performance-driven attitude.

Interested Candidates can reach out

Contact -

Email -

• Experience

  1 - 2 Years

• No. of Openings

  10

• Education

  12th Pass

• Role

  Customer Service Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Face interview location

  809, 8th Floor, West Wing, Venus Stratum, Near Jhansi ki Rani Circle, Nehrunagar, Ahmedabad