Technical Coordinator Female Graduate Jobs in Mohali

Quotation & Technical SupportPrepare and submit accurate quotations for bearings, industrial products, and technical components based on customer requirements.Review customer RFQs, specifications, drawings, part numbers, quantities, and delivery requirements.Coordinate with sales, technical, purchase, warehouse, and SKF teams to obtain pricing, availability, lead time, and technical information.Provide technical support to customers by identifying suitable bearing/product alternatives and explaining product specifications.Process quotations and sales orders in SAP, ensuring accuracy of pricing, material codes, quantities, and customer details.Follow up on pending quotations and coordinate with customers for order confirmation.Check product availability and coordinate with the concerned teams for urgent and critical requirements.Handle technical queries related to bearing designations, dimensions, applications, substitutes, and product changes.

Provide technical support to international customers remotely. Sales and Delivery of Technical services and Troubleshooting and resolve client Tech Issues.

Provide product related support to ship/office staff.Provide support to users related to IT hardware and software, through phone, web, WhatsApp & email.Manage end-user client relationship on a day to day basis.Maintain a knowledge base of known defects, issues, process, techniques etc. Update and manage problem tickets appropriatelyLearn and be proficient with advanced user configuration optionsBe able to deploy applications and troubleshoot defectsAbility to understand the client's business requirements.Able to determine problems and deliver known solutions with a high level of customer satisfaction.Provide 24/7 coverage, work in alternating shifts of day, evening and night.Occasional travel/sail required for onsite implementations on vessel or office.Provide trainings/demonstrations of company products to international clientele.

Excellent communication, interpersonal, organizational, and presentation skills Build customer relationships through troubleshooting Provide client support and technical issue resolution via phone, via online. Take ownership of each customer issue and Work across functions to resolve them Knowledge of Accounts or Tally Software etc will add Advantage

Key Responsibilities Handle inbound and outbound calls to support customers with technical issues efficiently and courteously. Diagnose, troubleshoot, and resolve system, hardware, and software problems via remote desktop sessions. Provide step-by-step technical guidance to customers to ensure issue resolution during the first contact. Record all interactions, issues, and resolutions in the company CRM or ticketing tools. Process customer payments securely through authorized payment gateways. Escalate unresolved issues to the next level of support and follow up to ensure proper closure. Maintain high standards of customer satisfaction by adhering to company service-level requirements.Requirements Minimum 2 years of experience in providing technical support via remote sessions (PC, laptop, or mobile). Proven experience handling both inbound and outbound technical calls. Prior experience in processing online payments or transactions securely. Strong communication skills in English (both written and verbal). Must have a stable high-speed internet connection (minimum 200 Mbps). Must own a 5G-enabled laptop or computer suitable for remote working. Ability to work in rotational shifts and flexible rostered offs as per business requirements. Strong problem-solving and multitasking abilities with a customer-oriented approach.Preferred Skills Familiarity with remote desktop tools, CRM systems, and ticketing platforms. Basic networking knowledge and understanding of operating systems. Customer service certification or prior work in a BPO/Tech Support environment.

PHP Developer: To hire a talented PHP developer to manage back-end services and ensure a seamless interchange of data between the server and our users. As a PHP developer, you will be responsible for developing and coding all server-side logic. You will also be required to maintain the central database and respond to requests from front-end developers.Job DescriptionBachelors degree in computer science or a similar field.Ability to speak clear Hindi and English.Knowledge of PHP web frameworks including Laravel, and CodeIgniter.Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.Understanding of object-oriented PHP programming.Previous experience creating scalable applications.Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.Familiarity with SQL/NoSQL databases.Ability to manage a project.Good problem solving skillsExperience:2-3 YearsIndustry:IT software, software services, Product support, technical supportFunctional Area:Software DevelopmentRole Category:Individual contributor to lead levelRole:Software DevelopmentNumber of open Positions: Team Member : 2

Job Profile:Excellent written and verbal communication skillsStrong organizational skills with the ability to multi-taskTaking charge of Weekly and Monthly Sales Reporting.Maintaining opportunities and Account Details in CRM.Proposal Building.Handling the Quotations Proposals, payment recovery.Solving their Queries, as per the Product Information Required.Keep the Track of Sales Orders , Reporting to concern Head,

1. Work with US facing clients.2.Manage and Support process foreign clients in US . 3. Monitors calls and email.# INTERVIEW FORMAT ; ZOOM VIDEO CALL.Working Time: 10:00 pm to 7:00 am. Sunday Off.