Technical Support Engineer

Vertex Infosoft Solutions Pvt Ltd

0 - 2 Years
10 Openings
2.0 - 3.5 Lac/Yr
Face-to-Face interview
SAS Nagar Mohali

Key Skills

Networking Linux Desktop Support Service Desk Technical Analysis Technical Support Software Support Application Support Technical Support Engineer Work From Home

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Job Description

provide product related support to ship/office staff.

provide support to users related to it hardware and software, through phone, web, whatsapp & email.

manage end-user client relationship on a day to day basis.

maintain a knowledge base of known defects, issues, process, techniques etc.

update and manage problem tickets appropriately

learn and be proficient with advanced user configuration options

be able to deploy applications and troubleshoot defects

ability to understand the client's business requirements.

able to determine problems and deliver known solutions with a high level of customer satisfaction.

provide 24/7 coverage, work in alternating shifts of day, evening and night.

occasional travel/sail required for onsite implementations on vessel or office.

provide trainings/demonstrations of company products to international clientele.

Experience
0 - 2 Years
No. of Openings
10
Education
B.E, Advanced/Higher Diploma, M.Tech, Professional Degree
Role
Technical Support Engineer
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Home

About Vertex Infosoft Solutions Pvt Ltd

Vertex Infosoft Solutions Pvt. Ltd. is registered with Software Technology Parks of India (STPI) as 100% Export Oriented Unit based at India. We provide Software Products, Customized Software Development and Information Technology related Services to Shipping companies. We have a strong and highly skilled team of more than 125 Personnel consisting of Software Developers, Quality Analysts, Marine Engineers, Hardware Professionals and Technical Support Engineers who possess many years worth of skills.