Information Technology Technical SupportOperational SupportHardware NetworkingTechnical IssuesSoftware Installation
Digital Evaluation Support - Project BasedPosition: Digital Evaluation Support / Technical Support Executive Employment: Temporary - Project Basis (5-6 Months) Gender: Male Project Location: Indore (Madhya Pradesh)QualificationBCA / MCA / BE / B.Tech (CS/IT or related field)Experience in Digital Evaluation, CBT, Online Examination or Technical Support will be preferred.Sound technical and troubleshooting knowledge is required.Good communication skill required.Key ResponsibilitiesProvide technical and operational support for Digital Evaluation projects.Handle basic system, scanner, network and application-related troubleshooting.Support day-to-day project evaluation & operations and resolve technical issues.Coordinate with the project and technical team as required.LanguageHindi and English - RequiredOriya/Odia or Punjabi - Preferred, depending on project location.Selection & DeploymentCandidates will be shortlisted and interviewed.Selected candidates will undergo mandatory project-specific training.After training, candidates must clear an online proctored assessment before deployment.Successful candidates will be deployed at the assigned project location as per project requirements.Candidates should be willing to relocate/travel to the assigned project location for the duration of the project.Project Location & DurationLocation: Indore, Punjab, OdishaDeployment: At the assigned project site as per operational requirements.Duration: 5-6 months, subject to project requirements.Joining: Immediate / Early joiners preferred.
Networking LinuxDesktop SupportService DeskTechnical AnalysisTechnical SupportSoftware SupportApplication SupportTechnical Support EngineerWork From Home
Provide product related support to ship/office staff.Provide support to users related to IT hardware and software, through phone, web, WhatsApp & email.Manage end-user client relationship on a day to day basis.Maintain a knowledge base of known defects, issues, process, techniques etc. Update and manage problem tickets appropriatelyLearn and be proficient with advanced user configuration optionsBe able to deploy applications and troubleshoot defectsAbility to understand the client's business requirements.Able to determine problems and deliver known solutions with a high level of customer satisfaction.Provide 24/7 coverage, work in alternating shifts of day, evening and night.Occasional travel/sail required for onsite implementations on vessel or office.Provide trainings/demonstrations of company products to international clientele.
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Excellent communication, interpersonal, organizational, and presentation skills Build customer relationships through troubleshooting Provide client support and technical issue resolution via phone, via online. Take ownership of each customer issue and Work across functions to resolve them Knowledge of Accounts or Tally Software etc will add Advantage
Communication Skills Sales Tech SupportTechnical SupportTechnical ConsultantTechnical HelpdeskCustomer Support SpecialistCustomer Service
Provide technical support to international customers remotely. Sales and Delivery of Technical services and Troubleshooting and resolve client Tech Issues.