Service Marketing Job Vacancies in Kochi

Job DescriptionWe are looking for a CRM Executive who will be responsible for managing customer relationships, handling customer queries, ensuring timely follow-ups, and maintaining accurate customer records.Key Responsibilities. Manage and update customer information in the CRM system.. Handle customer enquiries, complaints, and requests professionally.. Follow up with customers through calls, emails, and WhatsApp.. Maintain strong relationships with existing and potential customers.. Coordinate with the Sales, Marketing, and Operations teams.. Track leads, customer interactions, follow-ups, and conversions.. Ensure timely resolution of customer issues.. Monitor customer satisfaction and support customer retention.. Prepare daily, weekly, and monthly CRM reports.. Maintain accurate and confidential customer records.Required Skills. Excellent communication and interpersonal skills.. Good customer-handling and follow-up skills.. Basic knowledge of CRM software and MS Office.. Strong organizational and problem-solving abilities.. Ability to work independently and as part of a team.. Customer-focused and positive attitude.Key SkillsCustomer Relationship Management Customer Service Follow-up Communication CRM Software Lead Management Reporting Coordination

Excellent Proficiency in English and HindiAbility to call potential customers to generate leadsKeen on promoting the products and servicesOutstanding presentation and communication skillsExcellent management, leadership and organizational skillsFast leaner with a passion for salesKeep records of sales, revenue, invoices etc.Provide trustworthy feedback and after-sales support

Responsible for promoting IT Solutions and Services to the International MarketTo identify business opportunities and drive new business leads with market research, customer mapping, focused email campaigns, presentations, lead generation etcManage end-to-end sales life-cycleTo cultivate, build and manage relationships with Decision-makers and Project SponsorsBuild, monitor and manage opportunity pipelines to ensure continuous population of near and long prospective closuresLiaise with other members of marketing and project team to actively promote business development opportunities through consultative sellingEstablishes technical credibility with existing and prospective clients providing the ability to cultivate relationships and envision creative sales and solution strategies that generate additional revenueCultivates key trusted-advisor relationships with senior level IT executives demonstrating an understanding of keybusiness challenges within customer markets and how Company technology-enabled business solutions can address those needs.

Calling existing and potential customers to persuade them to purchase company products and services. Accurately recording details of customers and maintaining a track for future reference. Generating promising leads for the sales team to pursue. Developing and sustaining solid relationships with the customers to encourage repeat business. Using sales scripts provided by the company to drive sales and respond to customer rejections. Continually meeting or exceeding daily and monthly targets with respect to call volume and sales. Answering questions about products or the company. Asking questions to understand customer requirements and schedule an appointment with our sales team. Coordination with Sales team and do the follow up on daily basis Submit the MIS report on daily basis about the work status to the Reporting Manager.

Job Title: Backoffice AssistantLocation: Kottayam, Kerala, IndiaWe are seeking a highly organized and detail-oriented individual to join our team as a Backoffice Assistant in Kottayam, Kerala. The ideal candidate will be responsible for providing administrative support, managing data entry tasks, and ensuring the smooth operation of day-to-day back-office activities. Strong communication skills, proficiency in computer applications, and a proactive attitude are essential. If you thrive in a dynamic work environment and possess excellent organizational skills, we invite you to apply for this exciting opportunity to contribute to our growing team.

Qualification: B. Tech in Electrical Engineering/Telecommunication Engineering/Computer ScienceDesignation: Sales and Service EngineerDescriptionIdentifying potential Corporate clients in Region, for sales pitching inbusiness, Development. Knowledge about, telecom, fiber optics, cable tv, internet, epon or gpon would be an addedadvantage. Living Preferably in local area.Responsibilities:- Follow up calls with potential clients and generating revenues- Responsible for meeting the sales target- Preparing monthly budget- Increase sales volume within their assigned region- Developing new business opportunities , B2B SALES- Keeps the Sales Head updated on their assigned area- Visit local markets and retailers.- Maintain and build strong bond with retailer for sustainable growth.- Initiate the Demonstration of the Machines/Products and Service Requirements- Reviewing sales performance in respect to growth- Keep the Management updated with the Business trend and growth of the Branch- Supervisory Skills to monitor the other staff and logistics of the Branch- Map Corporate clients for Telecommunication related requirements.- Proactively get business from existing clients- Achievement of monthly, quarterly & yearly business planSkills:Excellent Communication and Negotiation SkillsProfessional and Confident AppearanceResult-oriented, open-minded way of thinkingProactive and energetic task approachFluency in English and local language requiredProficiency in Computer skillsConfident and ConvincingQualification: B. Tech in Electrical Engineering/Telecommunication Engineering/Computer ScienceCertifications: Certification related to Telecom/IP shall be an added advantageExperience: Minimum 3 years- experience in Sales or Business Development. g)Salary: As per experience and negotiable.

Responsible for preparing and maintaining insurance policy records. Also handled the tasks of checking premium records on a regular basis Assisted Insurance sales team in achieving monthly sales target. Provided support to insurance sales financial department and handled additional duties and responsibilities as requiredRESPONSIBILITIES & DUTIES Develop various sources of agent hiring & build a team of agent & agent pipe line Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring Development of agent prospecting habits, calling habits and work habits Work with agent on planning and reviewing of activities and goals Identify the training needs of the agent and work with Trainers to improve the same Meet Business Targets Improve agent productivity & retention Maintain the quality vectors of business including persistency and surrender

Direct Field Sales, Achieving Sales Targets & making the retailers & distributors connect with the company.Promotional activities for Brand Awareness, Reporting directly to the head office, Well aware about computer, mobile applications use. Using sales app /smart phone is must, Hindi speaking skill is preferred,