Process Executive Job Vacancies in Tamil Nadu

BPO Non-Voice Process - Job DescriptionA BPO non-voice process involves handling customer or business-related tasks without making or receiving phone calls. Employees primarily work through email, chat, data entry, back-office operations, and document processing.Key ResponsibilitiesRespond to customer queries through email or chat.Process and verify customer information and documents.Perform accurate data entry and data validation.Handle back-office tasks according to company procedures.Update customer records and maintain databases.Review and process requests, forms, or transactions.Meet daily productivity, quality, and accuracy targets.Follow company policies, data-security guidelines, and standard operating procedures.Escalate complex issues to the appropriate team when required.Skills RequiredGood written English and communication skills.Basic computer and MS Office knowledge.Good typing speed and accuracy.Attention to detail.Ability to work with repetitive tasks and deadlines.Basic problem-solving and analytical skills.

We are looking for a Supply Chain & Logistics Executive to manage the end-to-end movement of goods from suppliers to the warehouse and customers. The role involves supplier coordination, cost negotiation, inventory integrity, order dispatch, sample management, and timely response to customer queries while ensuring supply chain efficiency and cost optimization.Key Responsibilities:Ensure goods reach the warehouse within the planned ETA and maintain a maximum variance of 5 days for at least 90% of shipments.Coordinate with suppliers and negotiate material costs to achieve cost reductions or maintain existing cost levels.Negotiate with FTWZ partners to optimize logistics and handling costs.Maintain at least 95% accuracy between physical stock and book stock.Monitor inventory levels and achieve an inventory turnover ratio of 4 times per year.Identify slow-moving stocks that have remained unsold for more than 90 days and inform the Sales team by the 7th of every month.Ensure 90% of customer orders are dispatched within 24 hours of receiving the order.Ensure samples are dispatched to customers within 2 days of receiving the request from the Sales team.Track shipments, deliveries, inventory movement, and pending orders.Respond to customer queries within 24 hours of receiving the request.Identify opportunities to reduce supply chain costs and improve delivery timelines.Required Skills & Qualifications:Any Graduate / Diploma in Supply Chain, Logistics, Commerce, Business Administration, or a related field.2-5 years of experience in Supply Chain, Logistics, Procurement, Inventory, Warehouse, or Order Management.Strong knowledge of procurement, supplier coordination, logistics, and inventory management.Good understanding of warehouse and order fulfillment processes.Hands-on experience in inventory reconciliation and maintaining stock accuracy.Knowledge of inventory turnover and slow-moving inventory management.Ability to coordinate and track inbound and outbound shipments.Good knowledge of MS Excel and ERP/inventory management systems.Strong analytical, problem-solving, communication, and customer-handling skills.

We are looking for a female Account Executive in Chennai, India, who has 1 to 3 years of experience and is a graduate. This full-time position requires working from the office.In this role, you will be responsible for managing client accounts, ensuring customer satisfaction, and fostering strong relationships with clients. You will also coordinate with various teams to meet client needs and assist in developing solutions to enhance service delivery.Key responsibilities include:1. Client Management: Act as the main point of contact for clients, addressing their concerns and ensuring their needs are met.2. Relationship Building: Build and maintain strong relationships with clients to understand their requirements and promote loyalty.3. Collaboration: Work closely with internal teams to deliver excellent service and support clients objectives.4. Reporting: Prepare and present regular reports on account status and performance metrics to management.Required skills include strong communication abilities, both verbal and written, along with effective organizational skills to manage multiple accounts simultaneously. Attention to detail is essential for meeting client expectations, and problem-solving skills are necessary for addressing challenges that may arise. Candidates should be self-motivated and possess the ability to work collaboratively in a team-oriented environment. Experience in customer service or account management is preferred.

International Voice Process ExecutiveCompany: Spancore TechnologyLocation: Coimbatore, Tamil NaduEmployment Type: Full-TimeHandled international customer calls and provided professional support to customers from different regions. Understood customer requirements, resolved queries and complaints, provided accurate information, and maintained a high standard of communication and customer service.Key Responsibilities:Handle inbound and outbound international customer calls.Communicate professionally with customers from different countries.Understand and resolve customer queries and concerns.Provide accurate information about products and services.Maintain customer records and update call details.Follow company policies, process guidelines, and quality standards.Meet productivity, quality, and customer satisfaction targets.Escalate complex issues to the appropriate team when required.

Office Staff - Job DescriptionWe are looking for enthusiastic and responsible candidates to join our team as Office Staff. The selected candidates will be responsible for handling day-to-day office activities, maintaining records, assisting with documentation, coordinating with team members, attending phone calls, and supporting general administrative tasks. Candidates should have good communication skills, a positive attitude, and the ability to work effectively in a team.Freshers are welcome to apply, and training will be provided for suitable candidates. Basic computer knowledge may be preferred depending on the role, but candidates with a willingness to learn can also apply.Job Location: ChennaiSalary: 25,000 - 45,000 per monthExperience: Freshers / ExperiencedGender: Male / FemaleAccommodation: Free accommodation availableSkills: Communication, teamwork, coordination, and basic office management.Interest ates can contact us directly for further details and the interview process.Contact: 8870715622

I found recent listings for Spancore Technology describing BPO/Voice Process openings in Gandhipuram, Coimbatore, including freshers and experienced candidates. placementindia.com+1Here's a clean ad you can use for WhatsApp, Instagram, or Facebook:Voice Process Job Vacancy Ad IMMEDIATE JOB VACANCY - BPO VOICE PROCESS Company: Spancore Technology Location: Gandhipuram, Coimbatore Position: Voice Process Executive / BPO Voice Process Freshers & Experienced Candidates Welcome Qualification: 12th Pass / Diploma / Any UG / PG Freshers can apply Skills Required: Good Communication Skills Customer Handling Skills Basic Computer Knowledge Positive attitude and willingness to learn Salary: Attractive Salary + Incentives Job Type: Full-Time Work From Office Contact Now: 9043326222 Address:Spancore TechnologyNo. 347, DS Complex, Nehru Street,Ram Nagar, Gandhipuram, Coimbatore(Near Hotel Mangala International) Limited Openings - Apply Now!If you want, I can also make this as a professional poster-style ad with a catchy headline and short text.

Senior Billing Executive Experience: 6-8 YearsLocation: ChennaiHiring Company: Talent Zone ConsultantBrief JD:We are hiring a Senior Billing Executive to manage billing operations, invoice processing and payment coordination in a retail environment. The role involves ensuring billing accuracy, maintaining records, handling customer queries and coordinating with finance and sales teams.Key Responsibilities:Manage daily billing and invoice processing.Verify billing details, discounts, taxes and payments.Handle credit/debit notes and billing corrections.Reconcile invoices and payment records.Coordinate with sales, finance and operations teams.Resolve customer billing queries and discrepancies.Prepare billing MIS and maintain accurate records.Relevant Skillset:Billing, Invoicing, Retail Billing, Accounts Receivable, GST, Tally, ERP, POS, Payment Reconciliation, Credit Note, Debit Note, Invoice Processing, MIS, Excel, Customer Billing

We are seeking a reliable US Accountant to manage our daily financial operations in compliance with US GAAP standards. In this role, you will be responsible for maintaining accurate financial records, performing bank reconciliations, preparing monthly financial statements, and bookkeeping . The ideal candidate holds a Bachelor's degree in Accounting or Finance, possesses 1-3 years of experience with US accounting practices, and is proficient in software like QuickBooks and Microsoft Excel.

As a Tele Caller, you will be responsible for engaging with potential customers over the phone to promote products and services. This role is essential for driving sales and ensuring customer satisfaction.Key responsibilities include: - Making Outbound Calls: You will conduct calls to prospective clients, sharing product details and encouraging them to make purchases.- Sales Generation: Focus on converting calls into sales, with incentives awarded for each sale made, providing motivation to meet and exceed targets.- Customer Follow-up: After initial contact, you will reach out to prospects again to assist with any queries and encourage them to finalize purchases.- Maintaining Records: Keeping track of calls made, results achieved, and customer feedback will be necessary for improving communication strategies.Required skills include:- Communication Skills: Strong verbal communication skills are essential as you will be interacting with a diverse range of customers.- Persuasiveness: You must be able to persuade and influence potential customers to consider your products.- Basic Computer Skills: Familiarity with computer-based tools for data entry and record-keeping is needed.- Problem-solving Ability: Quick thinking and the ability to address customer queries and concerns effectively is important.Expectations for this role include a full-time schedule working from the office in KK Nagar, Madurai. You should be a female graduate, and no prior experience is required, making this a great opportunity for fresh graduates looking to start their careers.

Job description:JOB TITLE: Account ExecutiveJOB SUMMARY:Working in U.S. Shifts, the executives in this department, collect billing outstanding, on behalf of Doctors, Hospitals and Healthcare providers.Job Requisites:Undergraduate degree completed or currently pursuing, preferably in Arts and Science.Excellent English Communication SkillsAdherence to U.S. Shift TimingsHaving 1 or more years of experience in the relevant roleDesired Skills:Client Orientation: Pleasant, professional, and courteous personality, dealing with people at all levels, internal and external.Being a Go-getter: Ability to present ideas in business-friendly and user-friendly language; Highly self-motivated, self-directed, and attentive to detail; team-oriented, collaborative; ability to effectively prioritize and execute tasks in a high-pressure environment.Multi-tasking skills: Ability to analyse, prioritize and work with focus.Technical Skills: Ability to work effectively on online platforms and specialized softwareRoles and ResponsibilitiesPerform pre-call analysis and check status by calling the payer or using IVR or web portal servicesMaintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future referenceRecord after-call actions and perform post call analysis for the claim follow-upAssess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contactProvide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc prior to making the callPerform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpaymentsEnsuring the daily assigned accounts are resolved/ worked onEscalate difficult collection situations to Team Leaders situations and seek education and instruction.Benefits:Flexible scheduleFood providedHealth insuranceLife insuranceProvident Fund

## Tele Sales Executive - Nagercoil Branch*Company:* Trend Line Media*Location:* Nagercoil - Work from Office*Job Type:* Full-Time*About Trend Line Media*Trend Line Media provides *Promotion Videos, Voice Over, Graphic Designing, and Digital Marketing services* to small and medium-sized business owners.*Job Responsibilities** Call customers from the data provided by the company.* Explain our services clearly to potential customers.* Follow up with interested customers.* Convert enquiries/leads into customers.* Maintain good customer relationships and achieve sales targets.*Requirements** Good communication skills.* Basic knowledge of Tamil and English.* Confident and positive attitude.* Freshers can apply.* Sales/telecalling experience is an added advantage.*What We Provide** Customer data/leads will be provided by the company.* Work from office.* Salary + attractive incentives.* Friendly working environment.

Job Summary:We are looking for a motivated and enthusiastic Telesales / Telecalling Executive to join our Event Management Company. The candidate will be responsible for contacting potential customers, understanding their event requirements, explaining our services, and converting enquiries into bookings.Key ResponsibilitiesMake outbound calls to potential customers and leads.Contact customers regarding weddings, birthday parties, corporate events, exhibitions, conferences, and other events.Understand customer requirements, budget, event date, and preferences.Explain event management services, packages, pricing, and facilities.Generate qualified leads and convert enquiries into appointments or bookings.Follow up with interested customers through phone calls and WhatsApp.Handle customer questions, objections, and concerns professionally.Maintain customer and lead information in Excel/CRM.Coordinate with the sales and event planning teams.Achieve daily, weekly, and monthly calling and sales targets.Build and maintain strong customer relationships throughout the sales process.Required Skills:Excellent verbal communication and interpersonal skills.Good convincing and negotiation skills.Strong customer-handling ability.Confident and positive attitude.Target-oriented approach.Good follow-up skills.Basic knowledge of MS Excel and CRM.Tamil and English communication skills preferred.

We are looking for an Inventory Executive to manage and oversee our inventory processes. This full-time role is based in our Hosur office and is open to male candidates with 1 to 3 years of relevant experience.Key Responsibilities:- Inventory Management: Track inventory levels and ensure accurate records are maintained for all stock items. This includes monitoring stock usage and identifying shortages or overstock situations.- Order Processing: Process purchase orders and coordinate with suppliers to ensure timely delivery of materials. You will be responsible for verifying that shipments match purchase orders.- Stock Audits: Conduct regular audits of inventory to verify the quantity and condition of stock on hand. This helps in identifying discrepancies and maintaining accurate physical counts.- Data Entry: Accurately enter inventory data in the system and update records as needed. This requires attention to detail to prevent errors in inventory reporting.- Reporting: Generate and analyze inventory reports for management. You will provide insights into inventory trends and help optimize stock levels.To succeed in this role, candidates should have strong analytical skills and attention to detail. Proficiency in inventory management software is essential. Effective communication skills are important for collaboration with team members and suppliers. A proactive attitude and problem-solving skills will help you address inventory challenges efficiently. Familiarity with warehouse operations will be an added advantage.

Position: Chat Process ExecutiveDepartment: Customer SupportExperience: 2 - 3 YearsEmployment Type: Full-TimeLocation: Perungudi, ChennaiJob SummaryWe are looking for a Chat Support Executive - Chat Process to provide technical assistance to customers through live chat. The candidate will be responsible for understanding customer issues, troubleshooting basic technical problems, providing accurate solutions, and ensuring a positive customer experience.Key Responsibilities- Handle customer technical queries through live chat in a professional and timely manner.- Understand customer concerns and identify the root cause of technical issues.- Provide step-by-step troubleshooting and appropriate solutions through chat.- Assist customers with product/service-related technical issues.- Follow predefined troubleshooting procedures, scripts, and Standard Operating Procedures (SOPs).- Escalate complex or unresolved issues to the appropriate technical team.- Maintain accurate records of customer interactions and issue resolutions.- Follow up on pending or escalated issues whenever required.- Maintain proper chat etiquette, professionalism, and customer-friendly communication.- Meet defined AHT, FCR, CSAT, quality, productivity, and response-time targets.Required Skills & Qualifications- 6 months - 3 years of experience in Technical Support, Chat Support, Customer Support, or IT Support.- Good written communication skills in English.- Basic knowledge of computers, operating systems, internet, and common technical troubleshooting.- Good typing speed and accuracy. (Avg 30 WPM)- Ability to multitask and handle multiple chat interactions when required.- Customer-focused attitude with good patience and professionalism.- Willingness to work in rotational shifts, if required.

As a Telecalling Executive, you will be responsible for communicating with potential customers via phone calls to promote products or services. Your role will be key in generating leads and supporting the sales process. Key Responsibilities:- Conduct Outbound Calls: Make calls to prospective customers based on provided leads to introduce them to our services and products.- Present Products Effectively: Clearly explain features and benefits to engage customers and stimulate interest in our offerings.- Gather Customer Feedback: Ask questions and listen actively to understand customer needs, which will help improve services and tailor future interactions.- Maintain Records: Document call details accurately, including customer responses and feedback, in the company database for future reference.- Achieve Sales Targets: Work towards individual and team sales goals by following up on leads and closing sales through effective communication.- Resolve Customer Queries: Address any questions or concerns customers may have, providing them with accurate information to build trust and confidence.Required Skills and Expectations:- Excellent Communication Skills: You should have a clear, friendly, and persuasive speaking style to engage effectively with potential customers.- Confidence and Persistence: Display a confident attitude while making calls and persisting through challenges to achieve results.- Basic Computer Literacy: Familiarity with using computers for documenting calls and managing customer information is essential.- Ability to Work in a Team: Collaborate with other team members to share insights and improve overall performance.- Adaptability: Be open to feedback and willing to learn to improve your skills in telecalling and sales.

We are looking for a motivated and confident Telesales Executive to join our team in Nagercoil. This role requires a female candidate with a passion for sales and a positive attitude. As a Telesales Executive, you will be responsible for promoting our products and services over the phone, ensuring excellent customer engagement.Key Responsibilities:- Initiate Sales Calls: Reach out to potential customers through phone calls to introduce our products and services, aiming to generate interest and capture leads.- Follow Up on Leads: Maintain regular communication with potential clients, following up on previous discussions to encourage sales and answer any queries.- Understand Customer Needs: Listen to customers carefully to identify their needs, and recommend suitable products to enhance their experience.- Maintain Accurate Records: Keep detailed records of customer interactions, sales leads, and outcomes to track progress and report to management.- Meet Sales Targets: Work towards achieving set sales targets, contributing to the overall growth and success of the company.Required Skills and Expectations:- Strong communication skills, both verbal and written, to interact effectively with customers.- Ability to work independently and manage time efficiently in a fast-paced environment.- Basic computer knowledge to handle sales software and maintain records.- A pleasant phone manner and a confident attitude to build rapport with customers.- Previous experience in telesales or customer service is an advantage, but not mandatory. If you are enthusiastic about sales and eager to succeed, we encourage you to apply!

As a Non Voice Process Executive in Coimbatore, you will engage in data entry tasks and related activities. This role offers an opportunity for both freshers and experienced candidates, focusing primarily on efficient data handling within a supportive work environment.Key responsibilities include managing data entry processes accurately and expeditiously. You will be required to exhibit good typing skills and proficiency in English to ensure clear communication and quality output. Basic computer knowledge is essential as you will be utilizing various software and platforms to perform your tasks effectively.To excel in this role, you should have strong typing skills and a working understanding of basic computer operations. Proficiency in English, both written and verbal, is a must to ensure precise communication. The ideal candidate is detail-oriented and capable of maintaining focus in a fast-paced work environment.This is a full-time position that requires you to work on-site in Coimbatore. You may need to follow a structured shift schedule that encompasses working hours based on the company's operational needs. The organization values punctuality and consistency in attendance, as teamwork and collaboration are vital aspects of the work process. Candidates are expected to hold a minimum educational qualification of a 12th pass. Previous experience is not mandatory, making this an excellent opportunity for individuals looking to start their careers in the field of data entry.

We are looking for an Admin Executive to manage day-to-day office administration and facility operations. The ideal candidate should be capable of coordinating vendors, maintaining office assets and records, handling logistics, supporting employees, and ensuring a safe, clean, and efficient workplace.Key Responsibilities:Manage overall office administration and ensure a safe, clean, and efficient workplace.Coordinate housekeeping, security, maintenance, workspace allocation, and other facility requirements.Maintain office records, documents, supplies, and administrative processes.Manage vendors and service providers, including quotations, procurement, negotiations, and SLA compliance.Maintain company assets and conduct periodic asset audits, maintenance, movement, and disposal.Coordinate travel, transportation, logistics, courier, and dispatch requirements.Monitor administrative budgets, expenses, invoices, and vendor payments.Identify opportunities for administrative cost optimization.Ensure compliance with workplace health, safety, and regulatory requirements.Provide administrative support for employee onboarding and workplace readiness.Organize meetings, office events, and employee engagement activities.Required Skills & Qualifications:Any Graduate preferred.1-3 years of experience in office administration, facility management, or a similar role.Good knowledge of vendor and facility management.Experience handling procurement, quotations, negotiations, and vendor coordination.Strong organizational and time-management skills.Good communication and interpersonal skills.Basic knowledge of MS Office and administrative documentation.Ability to manage multiple administrative activities independently.Strong attention to detail and problem-solving skills.Male candidates preferred.

We are looking for a Human Resource Executive to manage various HR functions in our office located in Hosur Taluk, Krishnagiri. The ideal candidate will have 3 to 5 years of experience and a postgraduate degree. This role is suitable for male candidates.Key responsibilities include:- Recruitment and Selection: You will oversee the hiring process by posting job openings, screening resumes, conducting interviews, and ensuring a smooth onboarding experience for new employees.- Employee Relations: You will act as a point of contact for employees to address concerns and facilitate a positive workplace environment by resolving conflicts and promoting communication.- Performance Management: You will support the performance appraisal process by coordinating reviews, providing feedback to employees and managers, and tracking performance-related metrics.- Training and Development: You will identify training needs, organize developmental programs, and maintain records to ensure employees have access to growth opportunities.- HR Policies and Compliance: You will help develop and implement HR policies, ensuring compliance with labor laws, and regulations to maintain a fair workplace.The ideal candidate should possess strong communication and interpersonal skills, excellent organizational and problem-solving abilities, and a solid understanding of HR practices and employment laws. A proactive approach and the ability to work independently are essential for success in this role.

We are looking for a Data Entry Executive to join our team in Nagercoil, Kanyakumari. This part-time position is suitable for freshers who have completed their 12th grade and are eager to start their careers in data management. The role involves working from home, allowing flexibility in your schedule.nnKey Responsibilities:nn1. Data Entry: Accurately inputting and updating information into the company database and maintaining high levels of accuracy to ensure data integrity.nn2. Data Management: Organizing and sorting data to streamline access and usage. This includes filing physical and digital documents efficiently to support easier retrieval.nn3. Quality Control: Reviewing data for errors before finalizing entries. This helps in identifying discrepancies and ensuring the reliability of the information.nn4. Reporting: Preparing basic reports based on the data collected to assist with further analysis and decision-making processes.nnRequired Skills and Expectations:nnCandidates should have a strong attention to detail to minimize errors in data entry. Basic computer skills and familiarity with word processing and spreadsheet software are essential for this role. Good organizational skills will help manage tasks effectively in a remote work setting. Effective communication is also important for collaborating with the team and understanding tasks clearly. A proactive approach and willingness to learn are highly valued traits for this position.

We are seeking a Data Entry Executive to join our team in South Madurai. This part-time role is perfect for freshers who have completed their 12th grade and are looking to start their career in data management. The position allows for work from home, providing flexibility and convenience.nnKey Responsibilities:nn1. Inputting Data: Accurately enter information into databases and systems, ensuring all entries are correct and complete. Attention to detail is crucial to maintain data integrity.n n2. Data Verification: Review and verify data for accuracy, identifying and correcting any discrepancies. This ensures that the data remains reliable and useful.n n3. Maintaining Records: Organize and maintain data files, making sure that information is readily accessible and systematically archived for future reference.n n4. Reporting: Generate reports as required by supervisors, summarizing the data inputted and highlighting key insights.nnRequired Skills and Expectations:nnCandidates must possess a high level of attention to detail and accuracy in their work. Proficiency in basic computer applications and typing skills are essential for efficient data entry. Good communication skills will aid in collaborating with team members. The ability to manage time effectively and meet deadlines independently is important in this role. Additionally, a basic understanding of data confidentiality and security practices is necessary to safeguard sensitive information. Freshers eager to learn and grow are encouraged to apply.

We are seeking a detail-oriented Data Entry Executive to join our team. This part-time position allows you to work from home, making it an ideal opportunity for those looking to start their careers.nnAs a Data Entry Executive, your key responsibilities will include:nn- Inputting Data: Accurately entering information into our database, ensuring all data is correct and up-to-date.n- Maintaining Records: Regularly updating and maintaining data records to ensure integrity and completeness.n- Responding to Queries: Addressing any inquiries related to data entry activities in a timely and professional manner.n- Ensuring Quality: Reviewing entries for errors and making necessary corrections to maintain high standards.nnRequired skills and expectations for this role include:nn- Attention to Detail: You must be meticulous and focused on accuracy while entering data to prevent mistakes.n- Basic Computer Proficiency: Familiarity with working on a computer and using standard software applications is essential.n- Organizational Skills: You should be able to manage your time effectively and prioritize tasks to meet deadlines.n- Communication Skills: Clear and concise communication is important, as you may need to work with team members or respond to inquiries.nnThis role is perfect for freshers who have completed their 12th grade and are eager to gain experience in data entry.

BPO Voice Process ExecutiveCompany: Spancore TechnologyLocation: Coimbatore, Tamil NaduEmployment Type: Full-TimeHandled customer calls and assisted customers with their queries, requests, and concerns. Provided clear information and suitable solutions while maintaining professional communication. Managed customer interactions efficiently, documented call details, followed process guidelines, and worked toward customer satisfaction and productivity targets.Key Responsibilities:Handle inbound and outbound customer calls.Understand customer requirements and provide appropriate assistance.Resolve customer queries and complaints professionally.Maintain accurate customer and call records.Follow company processes and quality standards.Meet daily productivity and performance targets.Escalate complex issues to the appropriate team when required.

International Voice Process ExecutiveCompany: Spancore TechnologyLocation: Coimbatore, Tamil NaduEmployment Type: Full-TimeHandled international customer calls and provided professional support to customers from different regions. Understood customer requirements, resolved queries and complaints, provided accurate information, and maintained a high standard of communication and customer service.Key Responsibilities:Handle inbound and outbound international customer calls.Communicate professionally with customers from different countries.Understand and resolve customer queries and concerns.Provide accurate information about products and services.Maintain customer records and update call details.Follow company policies, process guidelines, and quality standards.Meet productivity, quality, and customer satisfaction targets.Escalate complex issues to the appropriate team when required.