Customer Support Executive Graduate Jobs in Mohali

Job DescriptionWe are hiring Customer Support Executives for voice processes with a leading multinational company in Chandigarh and Mohali. We welcome applications from both fresh graduates and experienced professionals.Key ResponsibilitiesHandle inbound and outbound customer interactions via voice.Provide technical assistance and customer support.Identify customer concerns, troubleshoot issues, and recommend appropriate solutions.Respond to customer queries through calls, email, and chat.Maintain a high level of customer satisfaction by delivering quality service.Accurately document customer interactions and follow company processes.EligibilityGraduation is mandatory.Freshers and experienced candidates are welcome to apply.Strong English communication skills are required.Willingness to work in US shift/night shift schedules.Candidates who graduated up to 2025 should have all original semester DMCs.2026 graduates should have their final semester online result along with all original DMCs from previous semesters.Compensation & BenefitsAnnual CTC: 2.42 LPA - 3.24 LPA (based on skills and interview performance).Night Shift Allowance (as per company policy).Monthly Performance Bonus of up to 7,000.Monthly Incentive Opportunities.Cab facility for eligible employees.Cashless Medical Insurance Coverage of up to 1 Lakh.247 Medical Helpline.Paid Leave Benefits as per company policy.5-day work week with rotational weekly offs.

As a Customer Care Executive, you will be the first point of contact for our customers, addressing their inquiries and ensuring a positive experience. Your role is crucial in maintaining high levels of customer satisfaction.Key Responsibilities:- Respond to Customer Inquiries: Quickly and effectively answer questions through phone calls, emails, or chat to assist customers with their needs. - Handle Complaints: Address customer complaints with empathy and professionalism, working towards a satisfactory solution. - Provide Product Information: Share detailed information about our products and services to help customers make informed decisions. - Maintain Customer Records: Accurately document customer interactions and feedback in our database for future reference and quality improvement. - Collaborate with Team Members: Work together with colleagues to ensure efficient service delivery and to suggest improvements in processes. Required Skills and Expectations:A successful candidate will have strong verbal and written communication skills to express ideas clearly. Good problem-solving abilities are essential for resolving customer issues efficiently. You should be friendly and approachable with a genuine desire to help others. Proficiency in basic computer skills and comfort with various communication tools is necessary. Adaptability and a positive attitude will help you thrive in a fast-paced environment. Experience is not mandatory, so we welcome freshers who are eager to learn and grow in the customer service field.

Quotation & Technical SupportPrepare and submit accurate quotations for bearings, industrial products, and technical components based on customer requirements.Review customer RFQs, specifications, drawings, part numbers, quantities, and delivery requirements.Coordinate with sales, technical, purchase, warehouse, and SKF teams to obtain pricing, availability, lead time, and technical information.Provide technical support to customers by identifying suitable bearing/product alternatives and explaining product specifications.Process quotations and sales orders in SAP, ensuring accuracy of pricing, material codes, quantities, and customer details.Follow up on pending quotations and coordinate with customers for order confirmation.Check product availability and coordinate with the concerned teams for urgent and critical requirements.Handle technical queries related to bearing designations, dimensions, applications, substitutes, and product changes.

We are looking for a Customer Support Executive to join our team in Mohali on a work-from-home basis. This is an excellent opportunity for individuals with 0 to 1 year of experience, particularly those who have completed their B.A. or B.Com.Key Responsibilities:- Respond to Customer Inquiries: Assist customers by answering queries through various communication channels like chat, email, or phone. Ensure that every interaction provides accurate information and solutions.- Resolve Issues: Address and resolve customer complaints or concerns in a timely and effective manner, demonstrating empathy and professionalism.- Documentation: Keep detailed records of customer interactions, problems, and solutions. This helps to track issues and improve service quality.- Provide Product Information: Educate customers about our products and services, guiding them to make informed decisions and enhancing their overall experience.- Feedback Collection: Gather customer feedback regularly to help improve our services and products, sharing insights with the team for continuous improvement.Required Skills and Expectations:Candidates should possess excellent communication skills, both written and verbal, which are essential for effectively engaging with customers. Strong problem-solving abilities are necessary to provide prompt solutions to customer concerns. Attention to detail is important for documenting interactions accurately. A good team player is expected, showing collaboration and adaptability in a dynamic work environment. Basic computer skills and familiarity with customer support software will be beneficial. Finally, a positive attitude and the willingness to learn will help you thrive in this role.

About the RoleWe are looking for passionate and articulate Customer Support Executives to join our International Chat and Voice Support Team. In this role, you ll be the first point of contact for our global customers resolving queries, providing product information, and ensuring every interaction leaves a positive impact.Key ResponsibilitiesHandle customer inquiries via chat and voice with professionalism and empathy.Provide accurate, timely, and effective solutions to customer issues.Maintain a high level of product knowledge to assist customers efficiently.Record and document customer interactions in CRM systems.Collaborate with internal teams to ensure smooth issue resolution.Meet and exceed performance metrics related to response time, accuracy, and customer satisfaction.Work in rotational shifts, including night shifts as per business requirements.RequirementsExcellent verbal and written English communication skills clear, fluent, and confident.Basic technical proficiency and comfort with digital tools, chat systems, and CRM software.Strong problem-solving skills and a proactive, customer-first attitude.Willingness to relocate to Mohali (for non-local candidates).Flexible to work in rotational shifts (24/7 environment).

Job title - Customer support executiveLocation- MohaliQualification- Graduated/postgraduatedFluent English neededComfortable in rotational shiftsCab facilityIncentivesCall or whatsapp at 6239334478

Hiring for 2 Customer Support Executive Jobs in Mohali, for Freshers,Required Educational Qualification is : ANY Bachelor Degree with Good knowledge in Customer Care, Good Communication Skills, Customer Support, Social Media Marketing etc.

Job Title: Customer Support Specialist (All Channels)We are looking for a dedicated Customer Support Specialist to serve as the primary point of contact for our customers. You will provide prompt and professional assistance across multiple channels, including phone calls, email, and live chat.Key Responsibilities:Handle inbound and outbound customer inquiries via call, email, and chat.Efficiently resolve customer issues, complaints, and questions.Utilize and maintain backend systems (e.g., CRM) to track and manage customer interactions.Provide accurate information on products, services, and company policies.Collaborate with internal teams to escalate complex issues and ensure a positive customer experience.Qualifications:Proven experience in a customer service role.Excellent verbal and written communication skills.Strong problem-solving abilities and attention to detail.Familiarity with CRM software and other support tools.Ability to multitask and work effectively in a fast-paced environment.

Job Title: Chat Process ExecutiveJob Description:We are looking for enthusiastic and motivated individuals for our Chat Process team.The role involves resolving customer inquiries and complaints through chat messages in a professional and courteous manner.Candidates should be able to type quickly and accurately while delivering an excellent customer experience.Fluency in English (written) is a must.The process operates in rotational shifts (day and night).Qualification:12th pass or aboveGood typing speedFluent in English (written and speakingAge: 1835 yearsSalary:12,00015,000 in hand per month (depending on skills and experience)

BPO International Customer Calling for home appliance.

Urgent Hiring for Chat Executive for BPOWork from the office only.Job Location: Mohali/ ChandigarhQualification: 12th & aboveSalary: up to 25k to 30kNo charges/ Direct HiringFor More detailsCall or WhatsApp - 7658043424Email- hr02skywaysolution@gmail.com

We're hiring for international BPO Voice PROCESSWork from office at Mohali( Hindi speakers , don't apply here )INTERESTED CANDIDATES CAN CALL OR WHATSAPP +919171286541Eligibilities - fresher , graduate , under graduate with experience or freshers with exellent comms can apply*Candidates should have excellent communication skills in English*Candidates should be comfortable with night or rotational shifts

Urgent hiring for chat ProcessSalary - upto 25kjob Location - Mohali / ChandigarhQualification - 12th & aboveGood communication skills required.for more information call @ 9041743665

Work From Home - Pan IndiaContractual Hiring for E-commerce Company (Domestic BPO - Voice Process)Contract Start Date : 10-July-24Contractual End Date - 31-Oct-24Salary: Rs. 22000 (CTC) Candidates should have their own Laptop/Desktop with below mentioned configuration :Processor Core i5 Generation 7 or above8 GB RAMGenuine Windows 10 or 11 with latest service pack. Camera availability is mustBroadband connection is mandatory with >=20 Mbps Internet Speed ( Mobile hotspot is not allowed) Genuine/Full version of Endpoint protection on system. Compatible USB headsets UPS is mandatory for Desktops. EDR Installation is must Shifts: Rotational Shifts Duration: 9 Weekly Offs: 1 Weekly Off rotationalMode of Interviews: Virtual over video call. Graduation with minimum 1 year documented experience Excellent communication skills along with good grammatical and sentence formation skills.Share your CV on WhatsApp Eight-Zero-Eight-One-Nine-Five-Seven-Two-Six-Seven

Hiring for International US Voice ProcessSalary :For Fresher : 20,100 CTC + 3,000 Night Shift Allowance(2 Weekly Offs+ Cab Pick/Drop)Candidates Willing to relocate in Chandigarh(Company give 7 Days Accommodation for Relocation)Freshers can also applyJob Location : Chandigarh/MohaliWork From Office, Night Shifts (Rotational)Mode of Interview : Face-to-Face / TelephonicMin Qualification :Graduate in any StreamMin. Age 22 Required (Pass-out from current year to last 3 years )( Extremely High Communication Skills )Excellent written/verbal communication skills .Aman HRBSCJ Enterprises

Opening For Customer Care Executive, the job location is MohaliSitting JobNo target

Hiring for International processDesignation- Customer Care RepresentativeJob Location- Panchkulashift: Rotational/ 5 days working

Were Maropost-India, a 2022 Great Place To Work certified company and Canadas 4th fastest growing tech company as named by Profit 500! Our Software as a Service Marketing Cloud technology provides organizations with a single platform to connect with customers via marketing automation, mass and transactional email, social media, mobile messaging, landing pages, and ecommerce.Our platform is used and trusted by thousands of brands worldwide to maximise their revenue. Our unified ecommerce platform empowers thousands of B2B and multi-channel ecommerce businesses, big and small, to achieve more. From online stores, POS terminals and marketplace connections, to inventory, order management and shipping, our all-in-one platform connects it all.Were on a mission to build the most technically advanced marketing & ecommerce platform in the world coupled with unsurpassed customer service and support.About the Position: Maropost is looking for a client-focused and detail-obsessed individual to join our Mohali office. If you're passionate about Customer Success, want to work with other brilliant people, and are eager to learn (and have fun) along the way, Maropost is the place for you. What you'll bring to Maropost: Written & Communication Skills Advance levelExposure to working in night shiftsHands on troubleshooting skills Technology levelAbility to adapt to situations and changesA go-getter attitudeAbility to function with limited supervisionHands on client communication through Chat and EmailTeam PlayerExperience in working under pressureQuick leanerGood understanding of HTML,CSS & MysqlAn out of the box thinker & a quick leaner at the technology front4-5 years of SaaS work experienceUnderstands SDLCExperience in interacting & working with cross functional teams

Resolving customer grievancesAddress customer queriesMaintain good relations with clients & CustomersRegular follow-up with clients&customersTeam handingDriving Team's performanceAchieving quality targets

We are urgent hiring for BPO Company Profile :- Customer Support ExecutiveQualification :- GraduationExperience ;- Fresher & Experience both can apply Salary:- Depend on the Interviewrequired Skills :- Good Communication Skills and Basic Knowledge of ComputerMorning and Night Shift both are availableLocation :- Chandigarh and Mohali