Customer Care Executive (domestic ) - Mohali

TieIn HR Support

0 - 1 Years
300 Openings
2.8 - 4.3 Lac/Yr
Posted today
Face-to-Face interview
Mohali

Key Skills

Cold Calling Outbound Calling Inbound Calling Chat Support Email Support Back End Processing

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Job Description

job title: customer support specialist (all channels)

we are looking for a dedicated customer support specialist to serve as the primary point of contact for our customers. you will provide prompt and professional assistance across multiple channels, including phone calls, email, and live chat.

key responsibilities:

handle inbound and outbound customer inquiries via call, email, and chat.

efficiently resolve customer issues, complaints, and questions.

utilize and maintain backend systems (., crm) to track and manage customer interactions.

provide accurate information on products, services, and company policies.

collaborate with internal teams to escalate complex issues and ensure a positive customer experience.

qualifications:

proven experience in a customer service role.

excellent verbal and written communication skills.

strong problem-solving abilities and attention to detail.

familiarity with crm software and other support tools.

ability to multitask and work effectively in a fast-paced environment.

Experience
0 - 1 Years
No. of Openings
300
Education
Any Bachelor Degree
Role
Customer Care Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Mohali

About TieIn HR Support

At TieIn, we believe in the power of a strong connection. As a dedicated consulting firm, our growth is directly tied to the success of our clients. We specialize in providing top-tier talent acquisition solutions that meet the unique needs of organizations across all industries.

Our commitment is to act as a true partner, building long-term bonds with our clients and prospects. We focus on understanding your specific goals and challenges to deliver the best possible talent, ensuring your company can thrive and expand.

Our Goal: To be your trusted partner in growth by providing superior staffing solutions that perfectly align with your company's short-term needs and long-term vision.