Walk-Ins Interview Looking For Customer Care Executive

About the Role

We are looking for passionate and articulate Customer Support Executives to join our International Chat and Voice Support Team. In this role, you ll be the first point of contact for our global customers resolving queries, providing product information, and ensuring every interaction leaves a positive impact.

Key Responsibilities

Handle customer inquiries via chat and voice with professionalism and empathy.

Provide accurate, timely, and effective solutions to customer issues.

Maintain a high level of product knowledge to assist customers efficiently.

Record and document customer interactions in CRM systems.

Collaborate with internal teams to ensure smooth issue resolution.

Meet and exceed performance metrics related to response time, accuracy, and customer satisfaction.

Work in rotational shifts, including night shifts as per business requirements.

Requirements

Excellent verbal and written English communication skills - clear, fluent, and confident.

Basic technical proficiency and comfort with digital tools, chat systems, and CRM software.

Strong problem-solving skills and a proactive, customer-first attitude.

Willingness to relocate to Mohali (for non-local candidates).

Flexible to work in rotational shifts (24/7 environment).

• Experience

  0 - 3 Years

• No. of Openings

  10

• Education

  Graduate

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  Plot No 40A, Phase, 8B, Industrial Area, Sec-75, Sahibzada Ajit Singh Nagar, Punjab 140307