Customer Support Executive Graduate Experience Jobs in Surat

CRM SR. EXECUTIVEThe Senior CRM Executive at Sylvi will play a key role in managing and guiding the CRM team, ensuring that all customer interactions are handled with professionalism, empathy, and efficiency. The position involves resolving escalations, mentoring team members, and enhancing the customer support process through technical insights and leadership.Key Responsibilities:Supervise CRM Executives and ensure high service quality and TAT adherenceHandle escalated queries and resolve customer concerns effectively.Monitor ticket flow, assign priorities, and ensure timely closures.Train and support team members on SOPs and customer handling techniques.Collaborate with departments (Operations, Technical, QA) to resolve complex issues.Generate reports using CRM dashboards for performance reviews.Uphold a customer-first approach in all team functions.Required Skills & Competencies:Soft SkillsConflict ResolutionPatience & EmpathyMultitasking & PrioritizationTeam MentoringEscalation HandlingCommunication Skills: Verbal, Written, Convincing Ability, Fluency Most PreferableTechnical SkillsAdvanced ExcelCRM Software Knowledge (e.g., Zoho, Freshdesk)Dashboard ManagementTicket Handling & Process OptimizationQualifications:Bachelors degree in any relevant discipline.2 -3 years of experience in customer service or CRM roles, with at least 1 year of team lead experience.Key Performance Indicators (KPIs):Customer Satisfaction (CSAT)First Response & Resolution TimesEscalation RateSLA ComplianceCoaching & Feedback Implementation

Acquiring new clients and building strong relationships with organizationsIdentify and approach potential clients for recruitment and staffing servicesGenerate leads through cold calling, email campaigns, networking, and portalsNegotiate terms of service agreements and close dealsMaintain CRM and update sales pipeline regularlyLead generation and client acquisition skills

Responsibilities:Set up and conduct product demo calls to showcase the capabilities of Upmetrics and how it can benefit the potential client.Develop strategies to enhance customer satisfaction, address their concerns, and ensure a higher retention rate. Actively engage with clients, seek feedback, and implement necessary improvements.Draft compelling emails to existing customers, keeping them informed about product updates, offers, and how Upmetrics can benefit their business.Guide new customers through the platform, ensuring they understand its features and can leverage it effectively.Actively collect and analyze feedback from clients to drive product improvements.Work closely with the sales, marketing, and product teams to enhance customer experience and product value.Regularly update the management on customer feedback, success stories, and areas of improvement.Qualifications:Bachelors degree or equivalent in Business, Marketing, or a related field.Excellent command over English, both written and spoken.Prior experience in customer support, especially in SaaS platforms, would be an advantage.Familiarity with CRM tools, email marketing software, and other related platforms.Ability to connect with customers, understand their needs, and communicate solutions effectively.Ability to quickly understand customer issues and guide them towards a solution.

As a Customer Support Executive at Fuaark Company, you will be responsible for providing exceptional customer service to our clients via email and WhatsApp channels. You will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and analyzing customer requirements.Responsibilities:Handling Customer Queries over Whatsapp and emailsOwnership of Customer Issues and Resolving Them on a PriorityTake full ownership of customer issues and follow through to resolution, ensuring timely and effective solutions.Ensuring Customer SatisfactionRequirements:Excellent verbal and written communication skills in English.Proven experience in a customer service role.Strong problem-solving skills and attention to detail.Proficiency in using email and messaging platforms for customer communication.Customer-centric mindset with a passion for delivering exceptional service.

Job descriptionRequired -Telecaller FEMALE )Location: SURAT, Gujarat, IndiaFull job description:-- To handle sales inquiries. Manage dispatch process.- To maintain sales records and report goal setting to the sales team.- To Create and distribute presentations and supporting documents to help the sales team.- Hands-on experience preparing monthly sales reports, collecting feedback, etc.- Monitor the team's progress, identify shortcomings, and propose improvements.Job Responsibilities:-- Well-qualified to work on approaching customers directly for new offers or products.- Must be able to work on the calling part.- Able to work on worksheets to update data.- Answer inquiries on time.- Support management.

* 2-4 years experience of Automobile sales* Knowledge of pre-owned vehicle segment / sector is a must.* Good communication skills* Strong Presentation / Strategic Thinking and Closing Skills.* Good at negotiations and convincing.

We are Looking for a Customer Support Executive. Candidate have to Call and Know the Details of Customer Requirement.

Handle Customer's Inbound And Outbound Calls. Solving Queries related to our Software.Should have sound knowledge of computer and Basic Accounting.

-calling existing and potential customers to persuade them to purchase company products and services.-Accurately recording details of customers purchase orders.-Processing all customer purchases accordingly.-Generating promising leads for the outside sales team to pursue.-Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.-Developing and sustaining solid relationships with customers to encourage repeat business.-Using sales scripts proffered by the company to drive sales and respond to customer rejections.-Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.-Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

We are looking for 5 Telecaller Posts in Udhna Surat with deep knowledge in Telemarketing,Phone Banking,Microsoft Office,Telecalling and Required Educational Qualification is : Higher Secondary, Diploma, Other Bachelor Degree, B.Com