Looking For Customer Support Executive

Upmetrics

Responsibilities:

Set up and conduct product demo calls to showcase the capabilities of Upmetrics and how it can benefit the potential client.

Develop strategies to enhance customer satisfaction, address their concerns, and ensure a higher retention rate. Actively engage with clients, seek feedback, and implement necessary improvements.

Draft compelling emails to existing customers, keeping them informed about product updates, offers, and how Upmetrics can benefit their business.

Guide new customers through the platform, ensuring they understand its features and can leverage it effectively.

Actively collect and analyze feedback from clients to drive product improvements.

Work closely with the sales, marketing, and product teams to enhance customer experience and product value.

Regularly update the management on customer feedback, success stories, and areas of improvement.

Qualifications:

Bachelors degree or equivalent in Business, Marketing, or a related field.

Excellent command over English, both written and spoken.

Prior experience in customer support, especially in SaaS platforms, would be an advantage.

Familiarity with CRM tools, email marketing software, and other related platforms.

Ability to connect with customers, understand their needs, and communicate solutions effectively.

Ability to quickly understand customer issues and guide them towards a solution.

• Experience

  1 - 4 Years

• No. of Openings

  2

• Education

  B.A, B.C.A, B.B.A, B.Com, B.Sc, B.Tech

• Role

  Customer Support Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  916-918, infinity tower near railway station surat