Customer Service Representative 12th Pass Experience Jobs in Navi Mumbai

Job descriptionMega Walk- in drive - Hiring for International Voice Process Customer Support.We are seeking a dynamic and customer-focused individuals to join our team as a Customer Support Associate for our International Blended Process. This role involves handling customer interactions through voice, providing excellent service and resolving queries efficiently.Key Responsibilities-Provide voice-based support to international customers.Handle and resolve customer queries effectively and efficiently.Comfortable working in rotational night shifts including night shifts.Adhere to process requirements and achieve performance targets.Excellent English communication skills (verbal and written).Salary Range: 18,000 to 30,000 per month (based on experience & performance)Shift: rotational night shift with 2 rotational offs per weekEducation HSC / Grad Fresher or Experience will do.Benefits-Lucrative performance-based incentivesMedical Insurance coverageCab facility provided for convenient travelTravel Allowance included:- Rs:-1750Work-life balance with 2 rotational weekly offsJoining bonus of 10k if joined before 13th Aug 202.Address: - Sutherland Global Services, 5th Floor, Liberty Tower, Reliable Plaza IT Park, MIDC, Kalwa Industrial Estate, Thane- Belapur Road, Airoli, Navi Mumbai, Maharashtra, 400708.Walk-in timing 2pm to 6pm from 12th Aug and 14th Aug.Please note carry your resume and Mention HR Poonam at the Top of the resume.Share your resume:- poonam.dalvi@sutherlandglobal.comHR contact:- 9167904653Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

Job Description: We are hiring Customer Service Representatives and Team Leaders to support our U.S.-based clients. If you're fluent in English, love talking to people, and are comfortable working night shifts, we want to hear from you.Ideal candidates have prior experience in U.S. voice-based processes such as customer support, collections, or client services. However, if you're a confident communicator with an American English accent, have grown up watching Netflix, American TV shows, or movies, and are comfortable holding conversations with U.S. customersthis opportunity is for you.We are especially looking for young, energetic candidates (born in or after 1999) who studied in English-medium schools and want to build a career in international client support.Key Responsibilities: Answer incoming calls or make outbound calls to U.S.-based customers Resolve inquiries professionally and efficiently with clarity and empathy Maintain accurate records using CRM systems Follow standard scripts or workflows to ensure consistency and compliance Communicate clearly in American English, using appropriate tone and pacing Escalate complex issues to Operations Lead and Process Managers as needed Meet individual performance targets such as call handling time, quality scores, and first-call resolution Work closely with team members to maintain a positive and collaborative environmentRequirements: Minimum 3 years of experience in U.S. voice-based customer service preferred OR: Excellent spoken English with near-native fluency and neutral/American accent Must have attended English-medium school (12th pass or higher) Strong communication, listening, and interpersonal skills Willingness to work full-time in India night shift Familiarity with Netflix, American culture, or pop culture is a plus Basic knowledge of Microsoft Outlook, Excel, and CRM toolsPerks & Benefits: Home Pickup & drop within 68 km radius (or to/from Juinagar station or nearby bus stops) Provident Fund (PF) and Accident Insurance In-house Cafeteria with dinner, snacks, tea/coffee, and breakfast for eligible shifts Work with a U.S.-aligned team and gain international exposure. To apply, please visit www.striveforce.com/career and follow the three simple steps to join our team.

Job Summary:We are looking for a dedicated and friendly Customer Service Representative to join our team. Youll be the first point of contact for our customers, answering their questions, solving problems, and ensuring they have an outstanding experience with our brand.Key Responsibilities:Customer Support: Answer customer inquiries via phone, email, or chat, providing exceptional service and timely resolutions.Problem Resolution: Address and resolve customer issues or complaints, ensuring satisfaction and creating positive experiences.Product Knowledge: Maintain an up-to-date understanding of the companys products and services to assist customers effectively.Order Management: Help customers with order processing, tracking, returns, and exchanges.Documentation: Accurately document customer interactions and transactions in CRM software.Feedback: Gather and relay customer feedback to internal teams to improve products and services.Collaboration: Work closely with other departments to ensure customer concerns are addressed promptly.Quality Assurance: Ensure all responses are in line with company standards and policies, maintaining a high level of professionalism.

What Youll be DoingDo you have a passion for helping others and giving them peace of mind? In this role, youll work to resolve customer issues via phone and chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, YoullAnswer incoming communications from customersConnect and resolve issues with customers using via verbal & written communicationWhat You Bring to the Role6 mo customer service experienceAbility read, write and speak English at a strong proficiency levelComputer literacyWhat You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company values.Monthly CTC between INR 30,000 41,000 with additional performance bonus opportunities.And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentivesMust be able to work on a rotating schedule and weekends/holidays if needed.Job Location :- Goregaon, Mumbai, MaharashtraSalary :- Upto 3.60 LPAJob Category: Customer Service Representative - Voice and ChatJob Type: Full TimeJob Location: Mumbai Maharashtra

Technical Proficiency- Strong understanding of electric vehicle systems and general automotive technology, Ability to explain complex technical issues in a simple and clear manner, good with explaining technical details and ensuring accuracy.Customer-Centric Approach- Good with empathy, Referred candidate needs to understand customer needs and emotions while maintaining professionalism, also needs to be patient in handling queries or frustrated customers with calm and composure, attend the customers with positive and friendly approach when engaging customers

Hiring for 200 Customer Service Representative Jobs in Vashi, Navi Mumbai,Ghansoli, Navi Mumbai,Thane, with minimum 1 Year Experience,Required Educational Qualification is : Higher Secondary with Good knowledge in Customer Relationship,Customer Service,Voice Process,Inbound Voice Process,Customer Support,English Language,Good Communication,Customer Calling etc.

Call Center Agent Job Responsibilities:Inbound Calls: Answer incoming customer calls promptly and professionally. Provide accurate information and assistance to customers.Customer Assistance: Address customer inquiries, concerns, and issues in a courteous and efficient manner. Resolve problems and escalate complex issues to the appropriate team.Data Entry: Accurately enter and update customer information in the system during and after each call. Product/Service Knowledge: Maintain a thorough understanding of the products or services being offered. Stay informed about updates, promotions, and changes.Communication Skills: Clearly and effectively communicate information to customers. Follow communication scripts when applicable.Multitasking: Handle multiple tasks simultaneously, such as listening to customer inquiries while entering data.Quality Assurance: Adhere to established call center protocols and quality standards. Participate in training sessions to improve skills and knowledge.

RequirementsMinimum 1 year of International Voice - BPO experience or any customer service experience.Minimum Qualification HSC or Graduation.Excellent communication skills in English.Strong problem-solving and customer service skills.Ability to handle customer inquiries and complaints effectively.Proficient in using customer service software and systems.Ability to work in a fast-paced environment and meet targets.Good multitasking and time management skills.Flexibility to work in rotational shifts.

ROLE- CUTOMER SUPPORT (INTERNATIONAL PROCESS)LOCATION- Thane, Wagle EstateSalary- 35k to 40k +Unlimited IncentivesExperience- 1 year in INTERNATIONAL BPO 5 days working, shift time- 7pm to 4am, CAB FACILITY AVAILABLENeed candidates with US SALES/ RETENTIONS/ COLLECTIONS/ CUSTOMER SERVICEQualificationsCustomer Support and Technical Support skillsExcellent Interpersonal SkillsAnalytical SkillsExperience in resolving customer inquiries and complaintsAbility to provide support to customersStrong communication skills, both written and verbalBachelor's Degree/ Undergraduates

Candidate should possess good oral and written communication skills.Candidate with good international sales/customer service skills would be preferredCandidate should have experience in international Customer Support Voice Process.Prior experience in Customer Service industry will be an added advantage.Should be open to work in Night shifts (USA).Should be open to work in both inbound and outbound process.Responsible for dealing with International Customers (usa,uk,aus)

Roles and Responsibilities :Reaching the targets and goals set, establishing, maintaining, and expanding your customer base.He should be able to deal with International Customers effectively and secure the leads.Able to work equally well alone or as part of a team.Desired Candidate Profile :Good verbal & written communication skills in EnglishShould be hardworking and smart with a go-getter attitude, Good presentation skills.Working closely with the sales team on proposals & pitches.Requirements & Qualification :The minimum qualification is HSC.Fluency in the English Language is a must.Minimum 6 months' experience in international BPO is an added benefit.Ready to commute to office in Sanpada, Navi Mumbai as pick up & drop services are not available.If you are interested, drop your resume via whatsapp or feel free to call on the number provided below.HRDNitin Mathew

Identify leads flowing through multiple channels e.g. phone, live chat, email, signup formsEngage with prospective leads at various levels and converting them into sales.Identify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on those needs.Meet customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionkeep records of customerinteractions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersRequired skills:Compulsory to have International (US/UK) Voice Process Experience.Prefer candidates who have handled sales process on outbound calls.Soft-spoken, persuasive, persistent, and professional while communicating with prospects via phone and email.Candidate should have VNA training (preferred)Open to work in UK / USA shifts.

Overview - The Customer Support and Service team always represents the voice of the customers. They are responsible for understanding customer requirements, meeting service metrics guidelines, and retaining them. They are saviors to all our members, who reach out to them through call, chat or email.Role We are looking for a high-performing Customer service professional for VIP SHAADI who is self-driven, loves to interact with customers, can easily strike a conversation with customers and is a high achiever. He should be enthusiastic for Sales & Service for Shaadis new business VIP. We are in the business of finding people happiness and consequently somebody who is jovial, mature, and result-oriented and cares deeply for our customers will be able to succeed in this role. The role is a customer interaction role for VIP SHAADI where the individual is expected to handle escalations, be extremely driven to resolve situations of irate customers, handle the entire consultant team and drive them to achieve sales & service success, through a large and distributed Telesales organization.What you will do in this role Manage post-sales experience and service of premium members of VIP Shaadi. Ensure accurate identification of the clients requirements and helping them find the right match with a seamless best in class experience over the phone. Jointly prospect and shortlist suitable matches for the member. Represent the member and connect with desirable prospects. Facilitate meetings with only consented and relevant matches for the member. Renewal of membership. Maintain a good rapport with customers. To be progressive in the approach and yet respect tradition and backgrounds for our HNI clients. Ensure adherence to service delivery standards and excellence in service. Needs to be partner with the clients in their search for life partner. Involve counseling the member and ensure timely achievement of all LanguageBengaliMalayalamGujarati

Customer Support (Voice Process)Job Role: Customer Support Executive (Voice Process)Salary: 20,000 (Take Home) 24,000 (CTC)Shift: Day RotationalWeek Off: RotationalExperience: Mandatory (BPO experience preferred)Requirements:Must be from V4 categoryGood communication skillsPrior BPO/customer service experience

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