Customer Service Representative for International Voice Process

Intelecorp Software Pvt Ltd

Identify leads flowing through multiple channels . phone, live chat, email, signup forms

Engage with prospective leads at various levels and converting them into sales.

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Analyzing customer needs and recommending products based on those needs.

Meet customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

keep records of customer

interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Required skills:

Compulsory to have International (US/UK) Voice Process Experience.

Prefer candidates who have handled sales process on outbound calls.

Soft-spoken, persuasive, persistent, and professional while communicating with prospects via phone and email.

Candidate should have VNA training (preferred)

Open to work in UK / USA shifts.

Experience : 1 - 4 Years

No. of Openings : 3

Education : Secondary School

Role : Customer Service Representative

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India