Customer Service Representative

Job Description: We are hiring Customer Service Representatives and Team Leaders to support our .-based clients. If you're fluent in English, love talking to people, and are comfortable working night shifts, we want to hear from you.

Ideal candidates have prior experience in . voice-based processes such as customer support, collections, or client services. However, if you're a confident communicator with an American English accent, have grown up watching Netflix, American TV shows, or movies, and are comfortable holding conversations with . customers€”this opportunity is for you.

We are especially looking for young, energetic candidates (born in or after 1999) who studied in English-medium schools and want to build a career in international client support.

Key Responsibilities:

· Answer incoming calls or make outbound calls to .-based customers

· Resolve inquiries professionally and efficiently with clarity and empathy

· Maintain accurate records using CRM systems

· Follow standard scripts or workflows to ensure consistency and compliance

· Communicate clearly in American English, using appropriate tone and pacing

· Escalate complex issues to Operations Lead and Process Managers as needed

· Meet individual performance targets such as call handling time, quality scores, and first-call resolution

· Work closely with team members to maintain a positive and collaborative environment

Requirements:

· Minimum 3 years of experience in . voice-based customer service preferred

· OR: Excellent spoken English with near-native fluency and neutral/American accent

· Must have attended English-medium school (12th pass or higher)

· Strong communication, listening, and interpersonal skills

· Willingness to work full-time in India night shift

· Familiarity with Netflix, American culture, or pop culture is a plus

· Basic knowledge of Microsoft Outlook, Excel, and CRM tools

Perks & Benefits:

· Home Pickup & drop within 6€“8 km radius (or to/from Juinagar station or nearby bus stops)

· Provident Fund (PF) and Accident Insurance

· In-house Cafeteria with dinner, snacks, tea/coffee, and breakfast for eligible shifts

· Work with a .-aligned team and gain international exposure. To apply, please visit /career and follow the three simple steps to join our team.

• Experience

  3 - 5 Years

• No. of Openings

  3

• Education

  12th Pass

• Role

  Customer Service Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office