Customer Service Representative

ModySpace

Job Description: We are hiring Customer Service Representatives and Team Leaders to support our .-based clients. If you're fluent in English, love talking to people, and are comfortable working night shifts, we want to hear from you.

Ideal candidates have prior experience in . voice-based processes such as customer support, collections, or client services. However, if you're a confident communicator with an American English accent, have grown up watching Netflix, American TV shows, or movies, and are comfortable holding conversations with . customersthis opportunity is for you.

We are especially looking for young, energetic candidates (born in or after 1999) who studied in English-medium schools and want to build a career in international client support.

Key Responsibilities:

Answer incoming calls or make outbound calls to .-based customers

Resolve inquiries professionally and efficiently with clarity and empathy

Maintain accurate records using CRM systems

Follow standard scripts or workflows to ensure consistency and compliance

Communicate clearly in American English, using appropriate tone and pacing

Escalate complex issues to Operations Lead and Process Managers as needed

Meet individual performance targets such as call handling time, quality scores, and first-call resolution

Work closely with team members to maintain a positive and collaborative environment

Requirements:

Minimum 3 years of experience in . voice-based customer service preferred

OR: Excellent spoken English with near-native fluency and neutral/American accent

Must have attended English-medium school (12th pass or higher)

Strong communication, listening, and interpersonal skills

Willingness to work full-time in India night shift

Familiarity with Netflix, American culture, or pop culture is a plus

Basic knowledge of Microsoft Outlook, Excel, and CRM tools

Perks & Benefits:

Home Pickup & drop within 68 km radius (or to/from Juinagar station or nearby bus stops)

Provident Fund (PF) and Accident Insurance

In-house Cafeteria with dinner, snacks, tea/coffee, and breakfast for eligible shifts

Work with a .-aligned team and gain international exposure. To apply, please visit /career and follow the three simple steps to join our team.

• Experience

  3 - 5 Years

• No. of Openings

  3

• Education

  Higher Secondary, B.A, B.C.A, B.B.A, B.Com, B.Pharma, Any Bachelor Degree

• Role

  Customer Service Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office