Customer Care Representative

1point1 Solutions

job summary:

we are looking for a dedicated and friendly customer service representative to join our team. youll be the first point of contact for our customers, answering their questions, solving problems, and ensuring they have an outstanding experience with our brand.

key responsibilities:

customer support: answer customer inquiries via phone, email, or chat, providing exceptional service and timely resolutions.

problem resolution: address and resolve customer issues or complaints, ensuring satisfaction and creating positive experiences.

product knowledge: maintain an up-to-date understanding of the companys products and services to assist customers effectively.

order management: help customers with order processing, tracking, returns, and exchanges.

documentation: accurately document customer interactions and transactions in crm software.

feedback: gather and relay customer feedback to internal teams to improve products and services.

collaboration: work closely with other departments to ensure customer concerns are addressed promptly.

quality assurance: ensure all responses are in line with company standards and policies, maintaining a high level of professionalism.

• Experience

  1 - 5 Years

• No. of Openings

  100

• Education

  Higher Secondary

• Role

  Customer Care Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  C/42 Pawane Village, TTC Industrial Area, Midc Industrial Area, Turbhe Navi Mumbai, Maharashtra 4007