Customer Service Representative - Mahape Navi Mumbai

Lumina Voice pvt ltd

1 - 5 Years
40 Openings
2.0 - 4.0 Lac/Yr
Telephonic interview
Mahape, Navi Mumbai

Key Skills

Customer Relationship Customer Service Inbound Inbound Voice Process English Language International Process

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Job Description

call center agent job responsibilities:

inbound calls:

answer incoming customer calls promptly and professionally.

provide accurate information and assistance to customers.

customer assistance:

address customer inquiries, concerns, and issues in a courteous and efficient manner.

resolve problems and escalate complex issues to the appropriate team.

data entry:

accurately enter and update customer information in the system during and after each

call.

product/service knowledge:

maintain a thorough understanding of the products or services being offered.

stay informed about updates, promotions, and changes.

communication skills:

clearly and effectively communicate information to customers.

follow communication scripts when applicable.

multitasking:

handle multiple tasks simultaneously, such as listening to customer inquiries while

entering data.

quality assurance:

adhere to established call center protocols and quality standards.

participate in training sessions to improve skills and knowledge.

Experience
1 - 5 Years
No. of Openings
40
Education
Higher Secondary, B.A, B.Com, B.Sc, Post Graduate Diploma, M.A, M.B.A/PGDM, M.Com
Role
Customer Service Representative
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office