Customer Service Representative - Mahape Navi Mumbai

Call Center Agent Job Responsibilities:

Inbound Calls:

€¢ Answer incoming customer calls promptly and professionally.

€¢ Provide accurate information and assistance to customers.

Customer Assistance:

€¢ Address customer inquiries, concerns, and issues in a courteous and efficient manner.

€¢ Resolve problems and escalate complex issues to the appropriate team.

Data Entry:

€¢ Accurately enter and update customer information in the system during and after each

call.

€¢ Product/Service Knowledge:

€¢ Maintain a thorough understanding of the products or services being offered.

€¢ Stay informed about updates, promotions, and changes.

Communication Skills:

€¢ Clearly and effectively communicate information to customers.

€¢ Follow communication scripts when applicable.

Multitasking:

€¢ Handle multiple tasks simultaneously, such as listening to customer inquiries while

entering data.

Quality Assurance:

€¢ Adhere to established call center protocols and quality standards.

€¢ Participate in training sessions to improve skills and knowledge.

• Experience

  1 - 5 Years

• No. of Openings

  40

• Education

  12th Pass

• Role

  Customer Service Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office