Freshers & Experience || Full Time || Ground Staff

Job Title

Airport Ground Staff

Department

Airport Operations / Passenger Services / Ground Handling

Location

Indore

Job Summary

Ground Staff are responsible for ensuring the smooth, safe, and efficient handling of passengers, baggage, aircraft, and airport operations. They provide excellent customer service while coordinating with airline personnel, security agencies, and airport authorities to ensure timely departures and arrivals.

Key Responsibilities

Passenger Services

- Welcome and assist passengers at the airport.

- Perform check-in procedures and issue boarding passes.

- Verify passenger identity, travel documents, and baggage.

- Assist passengers with self-service kiosks and online check-in.

- Guide passengers through boarding and arrival procedures.

- Handle passenger inquiries, complaints, and special requests professionally.

- Provide assistance to elderly passengers, passengers with disabilities, and unaccompanied minors.

- Coordinate wheelchair and special assistance services.

Boarding & Departure Operations

- Make boarding announcements.

- Verify boarding passes and travel documents.

- Ensure passengers board according to airline procedures.

- Coordinate boarding with cabin crew and flight operations.

- Prepare departure documentation.

- Ensure on-time departure by following operational schedules.

Arrival Services

- Assist arriving passengers.

- Guide passengers toward baggage claim and customs.

- Handle lost baggage reports.

- Coordinate baggage tracing with the baggage department.

- Resolve passenger service issues.

Baggage Handling Coordination

- Monitor baggage acceptance and tagging.

- Ensure baggage complies with airline weight regulations.

- Coordinate loading and unloading teams.

- Report mishandled or damaged baggage.

- Ensure baggage reaches the correct aircraft.

Aircraft Turnaround Support

- Coordinate aircraft arrival and departure activities.

- Communicate with ramp staff and flight dispatch.

- Ensure timely boarding and baggage loading.

- Support quick aircraft turnaround.

- Monitor service completion before departure.

Customer Service

- Deliver exceptional customer service.

- Maintain a professional appearance and positive attitude.

- Resolve passenger concerns efficiently.

- Explain airline policies clearly.

- Assist during delays, cancellations, and schedule changes.

Safety & Security

- Follow airport safety procedures.

- Comply with airline Standard Operating Procedures (SOPs).

- Ensure security regulations are followed.

- Report suspicious activities immediately.

- Maintain confidentiality of passenger information.

- Participate in emergency response procedures.

Documentation & Reporting

- Maintain passenger records.

- Prepare operational reports.

- Complete flight documentation accurately.

- Record incidents and irregularities.

- Coordinate with supervisors regarding operational updates.

Required Qualifications

Education

- 10+2 (Higher Secondary) - Minimum Qualification

- Graduate in any discipline preferred

- Diploma or certification in Aviation, Hospitality, or Travel & Tourism is an added advantage.

Experience

- Freshers are welcome.

- 0-3 years of experience in aviation, airlines, airports, hospitality, retail, or customer service is preferred.

Required Skills

Technical Skills

- Knowledge of airport operations

- Passenger handling procedures

- Airline check-in systems (preferred)

- Basic computer proficiency

- MS Word, Excel, and Outlook

- Documentation and record management

Soft Skills

- Excellent communication skills

- Strong customer service orientation

- Professional personality and grooming

- Problem-solving ability

- Teamwork and collaboration

- Time management

- Multitasking capability

- Attention to detail

- Positive attitude

- Adaptability

Physical Requirements

- Ability to stand for extended periods.

- Ability to work rotating shifts.

- Fit to work in a fast-paced airport environment.

- Ability to lift light baggage when required.

- Willingness to work weekends, holidays, and night shifts.

Work Environment

- Airport terminals

- Airline check-in counters

- Boarding gates

- Arrival halls

- Customer service desks

- Baggage service offices

- Dynamic and high-volume operational environment

Salary (India)

- Fresher: ₹20,000 - ₹28,000 per month

- Experienced (2-5 years): ₹30,000 - ₹45,000 per month

- Senior Ground Staff / Supervisor: ₹45,000 - ₹70,000+ per month

Salary varies depending on the airline, airport, location, experience, and employer.

• Experience

  0 - 6 Years

• No. of Openings

  155

• Education

  10th Pass

• Role

  Ground Staff

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Min Age

  18 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Weekly Payout, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Laptop, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days, Two-way Cab

• Face Interview Location

  Indore