Customer Care Executive Fresher Jobs in Tiruchirappalli

As an Air Ticketing Executive in Tiruchirappalli/Trichy, India, you will be responsible for managing flight bookings, reservations, and ticket sales for customers. Your key responsibilities include assisting customers with booking flights, issuing tickets, handling cancellations and changes, providing information on flight schedules, and ensuring customer satisfaction through excellent service.You will need to have excellent communication skills to interact with customers effectively and provide them with accurate information. Attention to detail is crucial in this role to ensure all bookings are processed correctly and efficiently. A good understanding of computer systems and booking software is also required to navigate through different flight options and make reservations accurately. Additionally, having a proactive and customer-focused attitude will help you in providing exceptional service and addressing customer inquiries promptly.While prior experience in air ticketing is preferred, freshers with a 12th Pass qualification can also apply for this role. This is a full-time position that requires working from the office, so candidates should be prepared to work in a fast-paced environment to meet the needs of travelers and ensure a smooth booking process.

Key Responsibilities:1. Coordinate and oversee the loading and unloading of air cargo: Ensure efficient and timely handling of cargo to meet scheduled deadlines.2. Monitor the movement of cargo to and from aircraft: Track shipments, ensure accuracy in handling, and resolve any issues that may arise during transit.3. Communicate with airlines, ground handling agents, and customs officials: Coordinate with various stakeholders to ensure smooth operations and compliance with regulations.4. Handle documentation and paperwork: Prepare and maintain accurate records of cargo, including manifests, invoices, and customs declarations.5. Address customer inquiries and provide assistance: Respond to queries, provide information on shipment status, and resolve any customer concerns or complaints.Required Skills and Expectations:1. Strong communication skills: Ability to interact effectively with colleagues, customers, and external partners.2. Attention to detail: Ensure accuracy in handling cargo, documentation, and record-keeping.3. Problem-solving abilities: Ability to identify issues, troubleshoot problems, and make quick decisions as needed.4. Time management skills: Prioritize tasks, meet deadlines, and work efficiently in a fast-paced environment.5. Basic computer skills: Familiarity with software for tracking cargo, generating reports, and managing documentation.

Position OverviewAn Air Cargo Executive is responsible for managing and coordinating the movement of cargo through air transport. The role involves handling documentation, ensuring regulatory compliance, coordinating with airlines, customs, and clients, and maintaining efficient cargo operations from origin to destination. The executive ensures smooth, timely, and secure shipment handling while delivering high levels of customer service.Key Responsibilities1. Cargo Operations & CoordinationManage day-to-day air cargo import/export operations.Liaise with airlines, freight forwarders, customs brokers, and ground handling agents.Plan and coordinate cargo loading, unloading, and storage operations.Monitor shipment movement and ensure timely dispatch and delivery.Handle special shipments such as perishable, valuable, or dangerous goods in compliance with IATA standards.2. Documentation & CompliancePrepare and verify all shipment-related documents including Air Waybills (AWB), invoices, packing lists, and cargo manifests.Ensure compliance with customs regulations, DGCA, IATA, and airline policies.Coordinate with clearing agents for customs clearance and documentation submission.Maintain accurate and updated shipment records for audits and reporting.3. Customer Service & CommunicationCommunicate with clients regarding shipment status, rates, and delivery timelines.Provide quotations, shipping schedules, and cargo tracking updates.Handle customer complaints or delays with prompt and professional resolution.Build and maintain long-term relationships with customers and airline partners.4. Pricing & Revenue ManagementCoordinate with airlines and consolidators for cargo space and rate negotiation.Prepare cost estimates, quotations, and billing documentation.Monitor freight rates, surcharges, and optimize cost efficiency for shipments.5. Safety & Quality ControlEnsure all cargo operations comply with safety and security standards.Verify correct labeling, packaging, and handling of cargo, especially hazardous materials.Conduct inspections to ensure proper cargo documentation and storage.6. Reporting & Administrative TasksPrepare daily, weekly, and monthly reports on shipment activities and performance metrics.Maintain systematic filing of shipment records, invoices, and delivery notes.Support audit activities and maintain confidentiality of all cargo-related information.Preferred Skills & CompetenciesStrong knowledge of air cargo procedures and airline operations.Familiarity with IATA, DGCA, and customs regulations.Proficiency in MS Office, CargoSpot, Cargowise, or similar cargo software.Excellent communication, coordination, and negotiation skills.Attention to detail, accuracy, and ability to work under pressure.Strong analytical and problem-solving abilities.Team player with customer-focused attitude.Educational QualificationGraduate in Logistics, Supply Chain Management, Aviation, or Commerce (preferred).Additional certification in IATA Cargo Handling / Dangerous Goods Regulations (DGR) is an added advantage.Experience Required06 years of experience in air cargo operations, freight forwarding, or airline cargo department.Freshers with IATA or logistics training may also apply for junior roles.Work EnvironmentBased at airport cargo terminals, airline offices, or freight forwarding companies.Shift-based work including weekends or holidays depending on flight schedules.Requires coordination with internal departments and external authorities.Key Performance Indicators (KPIs)On-time cargo dispatch and delivery rateCustomer satisfaction and retentionDocumentation accuracyRevenue generation and cost efficiencyCompliance and safety adherence