Key Responsibilities:
1. Coordinate and oversee the loading and unloading of air cargo: Ensure efficient and timely handling of cargo to meet scheduled deadlines.
2. Monitor the movement of cargo to and from aircraft: Track shipments, ensure accuracy in handling, and resolve any issues that may arise during transit.
3. Communicate with airlines, ground handling agents, and customs officials: Coordinate with various stakeholders to ensure smooth operations and compliance with regulations.
4. Handle documentation and paperwork: Prepare and maintain accurate records of cargo, including manifests, invoices, and customs declarations.
5. Address customer inquiries and provide assistance: Respond to queries, provide information on shipment status, and resolve any customer concerns or complaints.
Required Skills and Expectations:
1. Strong communication skills: Ability to interact effectively with colleagues, customers, and external partners.
2. Attention to detail: Ensure accuracy in handling cargo, documentation, and record-keeping.
3. Problem-solving abilities: Ability to identify issues, troubleshoot problems, and make quick decisions as needed.
4. Time management skills: Prioritize tasks, meet deadlines, and work efficiently in a fast-paced environment.
5. Basic computer skills: Familiarity with software for tracking cargo, generating reports, and managing documentation.