Customer Care Assistant Graduate Jobs in Thane

Job Role- To Attend the inbound calls of customers in Credit Cards and process the queries & requests tocustomer's satisfaction- To identify and convert the opportunities for cross selling (banking product) on customer's call- Responsible for quality communication and customer servicing within laid down productivity andservice benchmarks.- Ensure customer delight and consistent service experience, including timely resolution ofcustomer queries/issues.- Complete the logs specified by the process (End-of-day target)- Adherence to Information Security norms & quality process norms.- To be aware of and comply with any updates about the process- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided tothe team as guidelines for improving performanceJob Description- Graduate- Preferably 1-2 years with 6 months which should to be in customer service role - Understanding ofcall center industry an advantage- Excellent communication skills Verbal & Written- Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays- Flexible to get scattered 8 Week Offs in a month with 9hours shift- Good listening skills and strong communication abilities.- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-doattitude & works with integrity- Team Player, collaborative Self-motivated person including the ability to act as a role model withinthe organization. Should be able to establish rapport quickly with peers, managers & customersJob TypeFull-TimeAvailable Positions50Functional AreaCustomer ServiceIndustryBankingQualificationAnyAssignment DurationFull TimeCapacity RequiredFull ProjectWork LocationOn-SiteFlexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays, Flexible to get scattered 8 Week Offs in a month with 9hours shift,

Job descriptionResponsibility :Maintaining a positive, empathetic, and professional attitude toward customers at all timesResponding promptly to customer inquiries.Handling the customer queries via email, phone calls and face-to-face.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Sending thank you mailers to walk-ins customers.Sending a welcome call and a welcome letter to the customer.Tracking and follow up for collections.Coordinating for site visits.Updating the existing customers on the on-going projects on regular basis.Responsible for all documentation, support and feedback information post sales from booking till the possession of property.Coordination for the registration of the flat.Inter- departmental coordination with legal, projects, and accounts etc. on various matters.Preparation of MIS.Arranging activities, events for the existing customers.Snagging and De- snagging of the apartments before handing over the flat to the customer.Handing over the flats to the customer.Job RequirementBachelor's degree in Business, Marketing, Communications, or related fieldStrong communication skills and should be able to deal with different types of peopleDemonstrates a positive, enthusiastic, friendly attitudeAbility to multitask, prioritize and manage time effectively.Excellent managerial and presentation skills.

We are looking for a Data Entry Clerk to type information into our database from paper documents. The ideal candidate will be computer savvy and a fast typist with a keen eye for detail. You will report to a data manager or another senior data team member. Understanding of data confidentiality principles is compulsory.The company will rely on you for having accurate and updated data that are easily accessible through a digital database.ResponsibilitiesTransfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scannersType in data provided directly from customersCreate spreadsheets with large numbers of figures without mistakesVerify data by comparing it to source documentsUpdate existing dataRetrieve data from the database or electronic files as requestedPerform regular backups to ensure data preservationSort and organize paperwork after entering data to ensure it is not lostRequirements and skillsProven experience as data entry clerkFast typing skills; Knowledge of touch typing system is strongly preferredExcellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)Working knowledge of office equipment and computer hardware and peripheral devicesBasic understanding of databasesGood command of English both oral and written and customer service skillsGreat attention to detailHigh school degree or equivalentYou will receive your job Description and responsibilities during your interview process. The Interview will be conducted through online Skype, Are you familiar with Skype to undergo the job interview section ?