Customer Care Assistant Female Graduate Jobs in Thane

Job Description:Following up with customers.Managing customer relationships, ensuring sales growth.Manage the Customer Service operations by overseeing the customer feedback and compliant processes and thus provide support to various departments to resolve the same within timelines.Ensure that service issues are solved within a stipulated turnaround time (TAT) and quality service is delivered to the customers.Provide support in various operations and activities.Regularly interact with end customers for understanding their requirements, aspirations and expectations.Data management, feedback management- Client Coordination, Correspondence & Documentation

Job description Maintain Client database Coordination with shipping lines for vessel schedule as per the shipper stuffing plan To coordinate with shipping lines & clients for SI Filing, VGM & B/L drafts & documentation. Preparation of Weekly / monthly reports Calling new / existing clients Desired Candidate Profile: Must have at least 6months experience Good communication skills Proficiency in written & spoken English Should have good email drafting skills** Only female candidates preferred as we have other female team members.Pl do not call only send your CV on whatsApp noIf your profile is shortlisted; you will get a call from office.

ResponsibilitiesCustomer Service Responsibilities list: Proven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quote strong phone contact handling skills and active listeningFamiliarity with CRM systems and practices customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively

Job description Calling new / existing clients (Lead Generation) Maintain Client database Coordination with shipping lines for vessel schedule as per the shipper stuffing plan To coordinate with shipping lines & clients for SI Filing, VGM & B/L drafts & documentation. Preparation of Weekly / monthly reportsDesired Candidate Profile: Must have at least 6months experience Good communication skills Proficiency in written & spoken EnglishPl do not call only send your CV on whatsApp noIf your profile is shortlisted; you will get a call from office.