Customer Service Representative

Ria Money Transfer Services Pvt Ltd

0 - 1 Years
2 Openings
2.0 - 2.5 Lac/Yr
Face-to-Face interview
Thane

Key Skills

Communication Skills Customer Care Corporate Social Responsibility Telegu Speaking English Speaking Customer Service

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Job Description

general description

we are looking for a highly motivated, proactive, multitask and organized candidate with attention to details. in bound -the applicant will handle the calls from cs hub of all region, sending agents, remitters, beneficiaries & india payout agents to be answered. to assist and provide real time updates on status of transactions. out bound – call beneficiaries and correspondents to ensure payouts are done immediately. email -to be responded at the earliest, and ensure that no emails are unanswered. provide support ria india locations and our principle agent head office on managing their credential (unlock user & password reset). ready to work on shift.

job functions / responsibilities

 attend incoming call from cs hub of all regions, sending agents and remitters, beneficiary.

 make out going call to the beneficiary & correspondent to ensure payout are done on time.

 provide support to ria india locations and our principle agent head offices on managing their credential (unlock user & password reset.

 work on unpaid transitions to get it paid.

 monitoring bank deposit transaction are processed timely.

 managing imps and neft report received by correspondent.

 rejected & returned transactions to be updated, especially india imps & neft. notify concerned to resend transactions.

 follow up with correspondent for any unpaid transaction (bank deposit)

 email to be responded at the earliest, and ensure that no emails are unanswered.

 ensuring customer inquiries and issues are addressed timely and accurately. also, to check if the entire process is updated into fx online accurately.

 investigating and solving customer’s problems, which may be complex or long-standing that have been passed on or escalated.

 working along with compliance dept. on getting updates from regulators and implementing them real time, team to be updated on all important regulations.

skills and abilities

 a fluent level of english and telegu as well as any other language