Service Assurance Officer / Customer Care Services

Immortal Solution

1 - 2 Years
50 Openings
2.8-4.0 Lac/Yr
Thane

Key Skills

Graduate Excellent Communication Skills Verbal & Written Communication Good Listening Skills Service Assurance Customer Care Walk In

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Job Description

Job Role

- To Attend the inbound calls of customers in Credit Cards and process the queries & requests to

customer's satisfaction

- To identify and convert the opportunities for cross selling (banking product) on customer's call

- Responsible for quality communication and customer servicing within laid down productivity and

service benchmarks.

- Ensure customer delight and consistent service experience, including timely resolution of

customer queries/issues.

- Complete the logs specified by the process (End-of-day target)

- Adherence to Information Security norms & quality process norms.

- To be aware of and comply with any updates about the process

- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to

the team as guidelines for improving performance

Job Description

- Graduate

- Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of

call center industry an advantage

- Excellent communication skills Verbal & Written

- Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays

- Flexible to get scattered 8 Week Offs in a month with 9hours shift

- Good listening skills and strong communication abilities.

- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do

attitude & works with integrity

- Team Player, collaborative Self-motivated person including the ability to act as a role model within

the organization. Should be able to establish rapport quickly with peers, managers & customers

Job Type

Full-Time

Available Positions

50

Functional Area

Customer Service

Industry

Banking

Qualification

Any

Assignment Duration

Full Time

Capacity Required

Full Project

Work Location

On-Site

Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays, Flexible to get scattered 8 Week Offs in a month with 9hours shift,

Experience : 1 - 2 Years

No. of Openings : 50

Education : Any Bachelor Degree

Role : Service Assurance Officer

Industry Type : Banking / Financial Services / Stock Broking

Gender : [ Male / Female ]

Job Country : India

About Immortal Solution

Immortal Solution is a developing business with a focus on client satisfaction, situated in KOLKATA, WEST BENGAL. We provide a variety of HR services, including senior expert engagements and recruitment efforts. Both employers and job seekers can use our services. Job seekers can get stronger resumes and cover letters from our specialists, as well as aid with interview preparation.

We have a thorough understanding of a client's requirements as well as their organisational structure and workplace culture. Whether you need ongoing HR support, assistance with a specific project, or the best plan for human capital investments, we are prepared to provide the best solutions at no additional cost. With applicants and clients alike, Immortal Solution operates with openness and open communication.

Our Mission:

Our goal is to make the hiring process quick and efficient for you. We provide the client with really competent and top-notch services. We are committed to creating outstanding teams that will help you dominate the worldwide market. Long-term business partnerships allow us to provide our clients with the best and most appropriate solutions for their HR needs.

Our Vision:

Our goal is to support clients as they improve organisational performance, production, and business performance through their workforce, and adherence to best practices. We work hard to support organizations in leaving a legacy of improved performance, trust, and assurance.

Why Us?

We are dedicated to providing our reputable clients with high-quality consulting services. In every division, including payroll processing, temporary staffing, facility management, and background checks & verification, our company concentrates on providing the best services.