Customer Care Assistant 12th Pass Experience Jobs in Thane

We are hiring for a First-Party Collections Process (C1B) for a renowned US bank. The role involves reaching out to customers with overdue payments, understanding their challenges, and helping them clear their outstanding dues in a professional and compliant manner. This is an on-site role based in Thane, offering excellent earning opportunities through unlimited incentives and a stable career in banking collections.You will interact with US customers, follow pre-defined scripts and compliance guidelines, update account details accurately, and work toward achieving collection targets while maintaining high call quality standards. The process is supported by structured training, ongoing coaching, and performance-based growth opportunities.ResponsibilitiesMake outbound calls to US customers regarding overdue payments.Understand customer situations and offer suitable payment solutions.Follow all compliance, quality, and security guidelines of the banking process.Maintain professionalism, empathy, and clarity during every interaction.Document call outcomes and update customer account information accurately.Meet monthly collection targets and call performance metrics.Handle customer objections and queries confidently and politely.Participate in training, coaching, and performance improvement sessions.Collaborate with team leaders to improve productivity and call quality.RequirementsEducation: SSC or HSC (minimum qualification).Experience:Minimum 6 months of international BPO experience (voice process preferredCandidates with prior collections experience will be given preference.Excellent verbal communication skills in EnglishComfortable working in US shift timings.Willing to work from the Thane office (on-site role).Able to work with rotational week-offs (two week-offs per week).Strong customer-handling skills, patience, and ability to manage difficult conversations.Basic computer navigation skills and the ability to update information accurately.BenefitsUnlimited incentives based on performance, offering high earning potential.Training incentives up to 10,000 during the learning period.Company-provided transport facilities centralized pick-up and drop service.Opportunity to work for a renowned US banking process, ensuring long-term stability.Structured training and continuous coaching for skill enhancement.Growth opportunities within the collections and banking domain.Supportive work environment with experienced team leaders and operations managers.Medical and employee benefits as per company policy.

As a Restaurant Consultant, your responsibilities will include providing expert advice and guidance to restaurant owners and managers to improve their operations and profitability. You will be required to analyze their current processes, menu offerings, customer service, and financial performance to identify areas for improvement.Key skills for this role include a strong background in Hotel Restaurant and Quick Service Restaurant (QSR) management, as well as a deep understanding of restaurant service and customer care. You should have excellent communication skills to effectively communicate your recommendations to clients.

We are currently hiring enthusiastic and skilled individuals for our International Customer Service Process. If youre looking to work in a dynamic environment with excellent growth opportunities, wed love to meet you!Requirements:Minimum 6 months of experience in international customer serviceExcellent communication skills in EnglishComfortable working night shiftsMinimum qualification: HSC (12th Pass)Age: 18 to 38 yearsSalary:Up to 30,000 per month (Based on experience and interview performance)Why Join Us?Growth-oriented work cultureProfessional work environmentCompetitive salaryExcellent learning opportunities

Designation: Customer Service ExecutiveDepartment: HealthcareRequired Work experience: Minimum 1 yearJob location ThaneRoles and Responsibilities Conducting outbound calls to prospects and existing customers to promote products/services.Handling customer inquiries via toll-free, giving prompt answers to customer questions.Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries.Skill Set (Technical and Soft skills) Good communication skills in English and Hindi, both verbal and written. Regional language speaking is an added advantageExpected Educational Qualification: HSC or aboveKindly share the below details to proceed with the application.- Updated CV- Total Experience- Current CTC- Expected CTC- Notice Period- Current LocationContact: poonamp@acumenrecruitments.comKindly consider referring / forwarding these requirements to others

Hiring for the profile of Customer ServiceCandidate should have minimum 1 Year of Experience into Customer Service.Candidate should have good English Communication.Shift Timing - 24/7 (With one way cab facility)Week offs - 2 Rotational offResolve inquiries and issues, ensuring high levels of customer satisfaction.Maintain accurate records of customer interactions and application statuses.Resolve inquiries and legal requirements while handling sensitive information securely.Handle inbound calls and providing detailed information on queries.Assist customers queries accuratelyResolve enquries and queries and ensuring high levels of customer satisfaction.Maintain accurate records of customer interactions and application statuses.Adhere to company policies and legal requirements while handling sensitive information securely.

Position: Sales CoordinatorSegment: HoReCa (Hotels, Restaurants & Caf/Catering)Key Responsibilities:1. New Client Onboarding:Assist in the smooth onboarding of new clients, including gathering necessarydocumentation, setting up accounts, and ensuring all client needs areunderstood and met.2. Client Servicing:Act as the primary contact for ongoing client servicing, managing requests,addressing issues, and ensuring a high level of customer satisfaction.3. Daily Order Booking & Processing:Book orders daily, confirm details, and coordinate with internal teams toensure timely and accurate order processing.4. Single Point of Contact (SPOC) for Client Coordination and Queries:Serve as the main contact for clients, handling all inquiries and providingprompt and effective solutions.5. Coordination with Internal Teams:Collaborate with internal teams, including sales, marketing, operation andlogistics, to ensure excellent service, delivery and client satisfaction.6. Delivery Coordination:Oversee the delivery process, coordinate with logistics teams, and ensureorders are delivered accurately and on time.7. Payment Follow-Ups:Track outstanding payments, follow up with clients to ensure timely collectionof payments as per agreed credit terms.8. Upselling and Cross-Selling:Identify opportunities to upsell and cross-sell products to existing clients,enhancing their experience and driving additional revenue.9. Recording & Maintaining MIS Data:Accurately record and maintain MIS data, including sales records, clientfeedback and escalations for ongoing analysis and improvement.10.Reporting and Feedback:Regularly update the sales team and management with reports on clientactivities, feedback, and market insights to help shape strategies.

Looking for good communication skill in candidates

Looking for candidates who has good communication skill

International customer service voice process Mumbai Location Hiring for DJO Customer Service Voice - (Work from office)THANE LOCATIONThey will be speaking with the doctors to solve queries and complaints related to orthopaedic shoes which are used by patients diagnosed from diabetes. Will also include partial cross selling of new product offer and schemes. Requirement- Excellent comms (C2/C1 only) Hsc/ Grad - Minimum 6 months - 1 year international bpo experience is mandate .Rounds of Interview: HR - Amcat - VNA - Trainers call - OpsWork from office - ThaneShift: Any 9 hrs between 5.30pm-6.30am shiftSalary: 27k in hand Week Off- Sat & Sun fixed off Follow Thane IBU transport boundariesContact Me HR Kavya : 9987338450

ROLE- CUTOMER SUPPORT (INTERNATIONAL PROCESS)LOCATION- Thane, Wagle EstateSalary- 35k to 40k +Unlimited IncentivesExperience- 1 year in INTERNATIONAL BPO 5 days working, shift time- 7pm to 4am, CAB FACILITY AVAILABLENeed candidates with US SALES/ RETENTIONS/ COLLECTIONS/ CUSTOMER SERVICEQualificationsCustomer Support and Technical Support skillsExcellent Interpersonal SkillsAnalytical SkillsExperience in resolving customer inquiries and complaintsAbility to provide support to customersStrong communication skills, both written and verbalBachelor's Degree/ Undergraduates

RequirementsMinimum 1 year of International Voice - BPO experience or any customer service experience.Minimum Qualification HSC or Graduation.Excellent communication skills in English.Strong problem-solving and customer service skills.Ability to handle customer inquiries and complaints effectively.Proficient in using customer service software and systems.Ability to work in a fast-paced environment and meet targets.Good multitasking and time management skills.Flexibility to work in rotational shifts.

Shift Timing : Day RotationalWorking Days : 6Week Off : one rotational offAge : 35Grad/Undergrad with minimum 1 year customer service exp. is mandat Good Communication Salary : Upto 18k inhand Interview Rounds HROpsClient Versant -4 (English and Hindi)

Help customer with inbound queries, ask customer for additional queries. Help customers with information with online payment services.

Urgently hiring for International voice process in US and UK based companyRequirements:Excellent communication in EnglishHSC fresher and experienceGraduate fresher and experience Should comfortable with nightshiftBenefits:Salary: 16000 to 30000Attractive incentivesAttractive overtime5 days rotational shift with 2 days rotational weekoffPickup or drop faicilityLocation- Chandivali-Vikhroli-Ghansoli

Role: Customer Service Representative Voice ProcessRole Designation: Senior Process AssociatesShifts: 24X7 environment and night shiftsLocation: Mumbai and ThaneExperience: 1-3 YearsThe Job Role and ResponsibilitiesThe primary responsibilities of a Customer Service Executive would be: Manage large amounts of incoming calls Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts.Competencies and Skills Required Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem-solving skillsGood interpersonal skillsRequired Education and Work Experience Full-time graduate or UndergraduateCustomer service experience in an international call center setting for a minimum of 12 months.

handle incoming calls from customers and provide them with asolution to thier querires & giving them customer serviceResponsibilities and Dutiesin coming calls &out coming callskyc knowledge of computer, execel, communicationKey Skillshindi, english, bengali