International Customer Care Executive

we are hiring for a first-party collections process (c1b) for a renowned us bank. the role involves reaching out to customers with overdue payments, understanding their challenges, and helping them clear their outstanding dues in a professional and compliant manner. this is an on-site role based in thane, offering excellent earning opportunities through unlimited incentives and a stable career in banking collections.

you will interact with us customers, follow pre-defined scripts and compliance guidelines, update account details accurately, and work toward achieving collection targets while maintaining high call quality standards. the process is supported by structured training, ongoing coaching, and performance-based growth opportunities.

responsibilities

make outbound calls to us customers regarding overdue payments.

understand customer situations and offer suitable payment solutions.

follow all compliance, quality, and security guidelines of the banking process.

maintain professionalism, empathy, and clarity during every interaction.

document call outcomes and update customer account information accurately.

meet monthly collection targets and call performance metrics.

handle customer objections and queries confidently and politely.

participate in training, coaching, and performance improvement sessions.

collaborate with team leaders to improve productivity and call quality.

requirements

education: ssc or hsc (minimum qualification).

experience:

minimum 6 months of international bpo experience (voice process preferred

candidates with prior collections experience will be given preference.

excellent verbal communication skills in english

comfortable working in us shift timings.

willing to work from the thane office (on-site role).

able to work with rotational week-offs (two week-offs per week).

strong customer-handling skills, patience, and ability to manage difficult conversations.

basic computer navigation skills and the ability to update information accurately.

benefits

unlimited incentives based on performance, offering high earning potential.

training incentives up to 10,000 during the learning period.

company-provided transport facilities centralized pick-up and drop service.

opportunity to work for a renowned us banking process, ensuring long-term stability.

structured training and continuous coaching for skill enhancement.

growth opportunities within the collections and banking domain.

supportive work environment with experienced team leaders and operations managers.

medical and employee benefits as per company policy.

• Experience

  1 - 3 Years

• No. of Openings

  100

• Education

  12th Pass

• Role

  International Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office