Customer Associate Fresher Jobs in Dhanbad

Job Responsibilities:Customer Service: Assist customers in making reservations for ground transportation services such as airport shuttles, taxis, limousines, rental cars, or parking spaces.Reservation Management: Handle incoming reservation requests via phone, email, or online booking platforms. Manage reservation systems to book and confirm transportation services for customers. Age - 18 to 35 yearsEducation - 10 th / 12th or Graduation from a recognized university , Well groomedFresher or experienced applicant can applyBenefit- salary +Allowances+Incentive+P.F+E.S.ISalary - 20000/- to 38000/-Call HR or drop you CV 743931197O Information Provision: Provide information to customers regarding transportation options, schedules, pricing, and availability. Answer inquiries and address customer concerns or issues related to reservations.Booking Modifications: Process changes or modifications to existing reservations, such as cancellations, rescheduling, or upgrades. Ensure accurate documentation and communication of changes to customers and transportation providers.Payment Processing: Collect payment information from customers, process transactions, and issue receipts or confirmations. Ensure compliance with payment processing procedures and security standards.Coordination with Transportation Providers: Communicate reservation details to transportation providers, including pick-up/drop-off locations, customer preferences, and special requests. Coordinate logistics and logistics to ensure timely and efficient service delivery.Customer Assistance: Assist customers upon arrival at the airport, directing them to designated pick-up points or transportation providers. Provide support and assistance to customers as needed, including luggage handling or directions.

Designation Associate Customer Support (WFH)Job Profile FK Voice & FK ChatJob Type Full Time Duration 9 Hours (including 1 hr breakMandatory Criteria- Communication skill Excellent communication needed in English and Hindi Education Higher secondary Experience min 1-year BPO/2year Non-BPO exp required also fresher can apply System Requirement- I3 processer, 8GB Ram, WIFI/Broadband, Active Antivirus & Noise cancellation Headset Work Timing 24*7 rotational (Complete WFH) Week off Rotational,6 days working Maximum Age Limit - 40Interview Structure - HR round Yes (over video call and Aadhar is mandatory for WFH) Typing Test Min 25WPM/90% accuracy Training, Operations RoundYes Client Round YesDocuments Required - Aadhar Card (Complete Date of Birth) Mandatory Pan Card - Mandatory Education Marks sheets 10th, 12th, Mandatory Experience Letter, Offer Letter, Pay slips (last 3 months) Applicable for Experience Candidates Salary and Benefits For Fresher(WFH) Monthly In hand 13k approx. For Experience(WFH) Monthly In hand 15.5k approx. ESIC & PF Training Stipend -Amount of 300/Day to be paid for approx. 20 to 30 Days of training