Customer Associate Fresher Jobs in Dhanbad

Join our team as an Airport Passenger Service Associate in Dhanbad, India. In this role, you will help ensure a smooth and pleasant travel experience for passengers at the airport.Key Responsibilities:- **Customer Assistance**: Greet passengers and provide support with check-in processes, boarding procedures, and answering inquiries to enhance their airport experience.- **Luggage Handling**: Assist passengers with their luggage, ensuring it is tagged correctly and directed to the right location.- **Information Dissemination**: Share flight information, gate changes, and announcements to keep passengers informed and reduce wait times.- **Problem Resolution**: Address any issues or complaints that passengers may have, ensuring prompt and effective solutions to enhance customer satisfaction.Required Skills and Expectations:Candidates should have a minimum educational qualification of 10th grade and should be able to communicate clearly in both English and Hindi. You should be friendly, with strong interpersonal skills to interact with passengers from diverse backgrounds. Basic computer literacy is required to handle flight systems effectively. Punctuality, attention to detail, and a calm demeanor in busy situations are essential for success in this role. Previous experience is not necessary, but a positive attitude and willingness to learn are crucial. You will be expected to work full-time on-site at the airport, so flexibility in working hours is important.

Job Responsibilities:Customer Service: Assist customers in making reservations for ground transportation services such as airport shuttles, taxis, limousines, rental cars, or parking spaces.Reservation Management: Handle incoming reservation requests via phone, email, or online booking platforms. Manage reservation systems to book and confirm transportation services for customers. Age - 18 to 35 yearsEducation - 10 th / 12th or Graduation from a recognized university , Well groomedFresher or experienced applicant can applyBenefit- salary +Allowances+Incentive+P.F+E.S.ISalary - 20000/- to 38000/-Call HR or drop you CV 743931197O Information Provision: Provide information to customers regarding transportation options, schedules, pricing, and availability. Answer inquiries and address customer concerns or issues related to reservations.Booking Modifications: Process changes or modifications to existing reservations, such as cancellations, rescheduling, or upgrades. Ensure accurate documentation and communication of changes to customers and transportation providers.Payment Processing: Collect payment information from customers, process transactions, and issue receipts or confirmations. Ensure compliance with payment processing procedures and security standards.Coordination with Transportation Providers: Communicate reservation details to transportation providers, including pick-up/drop-off locations, customer preferences, and special requests. Coordinate logistics and logistics to ensure timely and efficient service delivery.Customer Assistance: Assist customers upon arrival at the airport, directing them to designated pick-up points or transportation providers. Provide support and assistance to customers as needed, including luggage handling or directions.

Designation Associate Customer Support (WFH)Job Profile FK Voice & FK ChatJob Type Full Time Duration 9 Hours (including 1 hr breakMandatory Criteria- Communication skill Excellent communication needed in English and Hindi Education Higher secondary Experience min 1-year BPO/2year Non-BPO exp required also fresher can apply System Requirement- I3 processer, 8GB Ram, WIFI/Broadband, Active Antivirus & Noise cancellation Headset Work Timing 24*7 rotational (Complete WFH) Week off Rotational,6 days working Maximum Age Limit - 40Interview Structure - HR round Yes (over video call and Aadhar is mandatory for WFH) Typing Test Min 25WPM/90% accuracy Training, Operations RoundYes Client Round YesDocuments Required - Aadhar Card (Complete Date of Birth) Mandatory Pan Card - Mandatory Education Marks sheets 10th, 12th, Mandatory Experience Letter, Offer Letter, Pay slips (last 3 months) Applicable for Experience Candidates Salary and Benefits For Fresher(WFH) Monthly In hand 13k approx. For Experience(WFH) Monthly In hand 15.5k approx. ESIC & PF Training Stipend -Amount of 300/Day to be paid for approx. 20 to 30 Days of training