Position SummaryTechnical support executives are responsible for handling calls from new and existing customers from US regarding a variety of broadband/OS related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support and offer information, as needed, to keep customers satisfied and retain business.Roles and ResponsibilitiesAnswers inquiries by clarifying desired information; researching, locating, and providing informationDetermines requirements by working with customersResolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.Fulfils requests by clarifying desired information; completing transactions; forwarding requests.Education & ExperienceUnder Graduates/GraduatesFresherDesired Skills and AbilitiesExcellent Communication SkillsBasic Telephone EtiquettesMS OfficeBasic System Navigation SkillsCustomer Focus and Being AttentiveTrouble shootingGood reasoning and analytical skillsActive listening skillsAbility to comprehend the customer requirement wellGood understanding about ISP.CriteriaWilling to work in Rotational shifts5 days work/2 rotational weekly offsTransport facility providedDesired qualifications: 10+2 or 10+3 or 10+2+4Desired years of experience: FresherReady to Join Immediately!!!Position: Trainee Process Consultant (Technical Support -International Voice Process)Compensation: 2, 35,000 LPA (Take home 14.5k + 2 k voice allowance)Willing to work in rotational shifts5 Days working, 2 Days split off weekly2 way transportationDesired Skills and Abilities:Good communicationGood Analytical SkillsWork Location: AMR Tech park, Bommanahalli, Bangalore.