International Voice Technical Support

INTERFACE

0 - 1 Years
25 Openings
Not Disclosed
Mysore Banglore Highway

Key Skills

Good English Communication Technical Support Customer Service Customer Care Executive Customer Support Executive Telecaller Telesales Telemarketer Telemarketing Executive Telemarketing Customer Care Associate Lead Generation Executive Business Development Executive Walk In

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Job Description

Position Summary

Technical support executives are responsible for handling calls from new and existing customers from US regarding a variety of broadband/OS related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support and offer information, as needed, to keep customers satisfied and retain business.

Roles and Responsibilities

Answers inquiries by clarifying desired information; researching, locating, and providing information

Determines requirements by working with customers

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Education & Experience

Under Graduates/Graduates

Fresher

Desired Skills and Abilities

Excellent Communication Skills

Basic Telephone Etiquettes

MS Office

Basic System Navigation Skills

Customer Focus and Being Attentive

Trouble shooting

Good reasoning and analytical skills

Active listening skills

Ability to comprehend the customer requirement well

Good understanding about ISP.

Criteria

Willing to work in Rotational shifts

5 days work/2 rotational weekly offs

Transport facility provided

Desired qualifications: 10+2 or 10+3 or 10+2+4

Desired years of experience: Fresher

Ready to Join Immediately!!!

Position: Trainee Process Consultant (Technical Support -International Voice Process)

Compensation: 2, 35,000 LPA (Take home + 2 k voice allowance)

Willing to work in rotational shifts

5 Days working, 2 Days split off weekly

2 way transportation

Desired Skills and Abilities:

Good communication

Good Analytical Skills

Work Location: AMR Tech park, Bommanahalli, Bangalore.

Experience : 0 - 1 Years

No. of Openings : 25

Education : Any Bachelor Degree

Role : International Voice Technical Support

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India

About INTERFACE

Founded in 2017 by Ms Priyanka Srivastava, Interface is the pioneer of organized recruitment services,Training ,Resume writing and Interview Preparation . We have acted as preferred talent acquisition partners to multinationals and leading businesses to emerge as the leading talent solutions provider. We bring a unique approach to recruitment at senior and middle management levels .We recruit across various industry sectors for multinational corporations as well as leading Indian business houses. Interface is proud of its long standing relationships with its existing clients.