BPO Team Leader Graduate Jobs in Pune

Ensure team performance meets defined quality, productivity, and compliance metrics.Provide constructive feedback, coaching, and mentoring based on call audit findings.Prepare and share daily, weekly, and monthly quality & performance reports with management.Identify training needs and coordinate with the training team for skill enhancement.Handle escalations and ensure timely resolution of customer and process-related issues.Monitor attendance, adherence, and shrinkage of team members.Implement process improvements to enhance customer satisfaction and reduce error rates.Ensure compliance with internal policies, SOPs, and regulatory guidelines.

We are Urgently Looking for Team Leader for the Locations- Patna, Gandhidham, Surat, Bangalore, Mumbai, Pune, Kanpur, Kolkata, Delhi

We are looking for BPO Team Leader. should have minimum one year experience in Team Leading. should be graduate. immediate joiner is prefferd.

Must have experience of min 6 Month as a TL in BPO Industry.Should have basic knowledge of MS- ExcelAwareness of Telecom and BPO IndustryShould worked on attrition and shrinkage reportsAttrition Formula , Shrinkage FormulaTeam Management SkillsContactHR Mugdha

Responsible to meet all agreed client SLAs and performance parametersProvide support to the team by acting as the first line of escalation for customer related queries in order to provide exceptional customer service.Develop strong interpersonal relationships with the team, to cohesively bond them together with the Customer and integrate them with the vision and core values of the Customer.Identify areas of concern and under performance and take corrective measures, Be directly responsible towards fostering the development of the team by motivating them and ensuring career advancements.Provide hands on assistance, share information proactively and troubleshoot for the team in case of problems, both through direct intervention and mentoring.Single point of contact for the team and the senior management through effective communication on key deliverables.Ensure quality reporting and work with the Operation Manager to build a highly effective measurement and reward systems based on dataDevelop productive, profitable and achievement oriented working environment for employeesSupervise operations team to ensure operational excellence , Responsible for Customer/client interactionEvaluate and coordinate operational, administrative, IT and HR issues for the teamDevelop and maintain operational guidelines for staffsOversee operational cost, risk and audit activitiesAssist in interviewing, recruiting, training, performance evaluation, promotion and termination activitiesGenerate operational reports for management as needed