Administrative Skills Fresher Jobs in Kannur

Job SummaryA Flight Attendant is responsible for ensuring the safety, comfort, and overall in-flight experience of passengers. The role includes conducting safety procedures, delivering exceptional customer service, managing cabin operations, and maintaining professional standards in compliance with airline policies and international aviation regulations. Key Responsibilities1. Passenger Safety & CompliancePerform pre-flight safety checks and ensure all equipment is operational.Conduct safety briefings and demonstrate emergency procedures to passengers.Ensure compliance with safety, security, and regulatory standards (IATA/ICAO).Monitor cabin throughout the flight to maintain a safe and secure environment.Respond promptly and effectively to in-flight emergencies, medical incidents, or unusual situations.2. Customer Service & Passenger CareWelcome passengers on board and assist with seating, boarding, and luggage placement.Provide high-quality service including meals, beverages, and premium hospitality.Address passenger inquiries, requests, and special needs with empathy and professionalism.Manage customer complaints diplomatically and resolve conflicts calmly.Ensure passenger comfort, cleanliness, and satisfaction throughout the journey.3. Cabin & In-Flight OperationsPrepare the cabin before takeoff and ensure readiness for landing and arrival.Coordinate service routines, duty-free sales, and onboard announcements.Manage inventory of catering supplies, amenities, and duty-free products.Handle cash, payment systems, and complete post-flight reports/documentation.Support smooth communication between cockpit crew, cabin crew, and ground staff.4. Professional Conduct & Team CollaborationMaintain high standards of grooming, uniform, and etiquette as per airline policy.Work collaboratively with multicultural team members in a dynamic environment.Attend mandatory training, briefings, and refresher courses regularly.Uphold the airlines brand image and deliver a positive passenger experience. Required Skills & CompetenciesExcellent customer service and hospitality skillsClear communication and interpersonal abilitiesHigh level of safety awareness and emergency handling capabilityConfident, calm, and professional behavior in stressful situationsStrong teamwork, adaptability, and problem-solving skillsCultural sensitivity and high emotional intelligence (EQ) Qualifications & ExperienceEducation: High School Diploma / 10+2 or equivalent (Degree in Hospitality/Aviation preferred)Experience:Freshers welcome (training provided)Experience in customer service, hospitality, or aviation is an advantageLanguage Skills:Proficiency in English (verbal & written)Additional languages preferred for international airlinesCertifications:First Aid & CPR (Preferred; may be provided by airline)Safety & Emergency Procedures (Required; provided after selection) Physical & Medical RequirementsGood physical health and medical fitness as per aviation standardsGood eyesight and hearing; ability to meet height/arm-reach requirementsNeat appearance with professional grooming standards Work ConditionsFlexible schedule, including nights, weekends, holidays, and long-haul flightsFrequent domestic and/or international travelFast-paced, multicultural, and physically demanding work environmentHandling challenging passengers, turbulence, time-zone changes, and irregular situations

Position OverviewThe Helpdesk Receptionist as the first point of contact for visitors, clients, and employees, providing front-desk and technical assistance support. This role combines administrative, communication, and helpdesk responsibilities, ensuring smooth day-to-day operations within the organization.The individual handles inquiries, manages office communication channels, maintains service records, and coordinates with various departments to resolve issues efficiently.Key Responsibilities Front Desk & Reception ManagementGreet and welcome visitors, clients, and staff members in a professional manner.Manage the reception area, ensuring cleanliness and organization.Handle incoming phone calls, emails, and messages promptly and courteously.Maintain visitor records and issue visitor passes as per security protocol.Schedule and manage appointments, meetings, and conference room bookings.Coordinate with administration and security teams for daily operations. Helpdesk OperationsAct as the central contact point for all service and support requests (IT, maintenance, housekeeping, etc.).Log, track, and monitor requests through helpdesk/ticketing systems.Assign tasks to the concerned departments and follow up for timely resolution.Provide first-level technical or administrative assistance to users.Escalate unresolved or critical issues to higher support or management teams.Ensure user satisfaction through prompt and efficient service handling. Administrative & Office SupportHandle correspondence, documentation, and filing (physical & digital).Manage courier dispatches, incoming mail, and office supplies inventory.Assist in preparing daily, weekly, or monthly reports for helpdesk activities.Support HR or Admin in organizing internal meetings, travel arrangements, or events.Maintain confidentiality of company and employee information. Customer & Staff InteractionProvide accurate information to visitors, staff, and customers regarding services.Address inquiries and complaints in a professional and solution-oriented manner.Build and maintain positive relationships with internal and external stakeholders.Represent the organization with professionalism, courtesy, and efficiency.Required Skills & CompetenciesExcellent communication and interpersonal skills.Strong customer service orientation and problem-solving ability.Proficiency in MS Office Suite and helpdesk/ticketing software.Time management and multitasking under pressure.Attention to detail and accuracy in documentation.Professional appearance and behavior.Ability to maintain confidentiality and handle sensitive information.Educational QualificationMinimum: 10+2 / Diploma in Office Administration, IT, or Customer Service.Preferred: Bachelors Degree in any discipline (Business, Administration, or IT).Certification in Front Office Management, IT Support, or Helpdesk Operations is an added advantage.Experience03 years of experience in front office, helpdesk, or administrative support roles.Prior experience in corporate offices, IT services, hospitality, or facility management preferred.Working ConditionsStandard office environment with regular interaction across departments.May require rotational shifts (in 24x7 support environments).Must be punctual, reliable, and adaptable to fast-paced work settings.

Scans and Uploads to GsuiteFresh Application ProcessingRenewalsAccepting Maturity And Forecloser applicationsUpdating and maintaing all registersDeposting Cash/Cheque to the bankCoordinating with meeting and other events arrangements

The Air Ticketing Executive is responsible for managing flight bookings, reservations, and ticket issuance for domestic and international travel. The role involves assisting passengers with flight schedules, fare details, cancellations, refunds, and rebooking, while ensuring high standards of customer service and accuracy in all ticketing operations. Key ResponsibilitiesMake flight bookings and reservations for customers using GDS systems (Amadeus, Galileo, Sabre, etc.).Issue, reissue, and cancel flight tickets according to airline policies and fare rules.Provide fare quotations, ticket options, and travel itineraries to clients.Handle customer queries related to schedules, baggage, visa, and travel documentation.Ensure accurate data entry for Passenger Name Records (PNR) and ticket details.Maintain up-to-date knowledge of airline regulations, routes, and promotions.Process refunds, date changes, and special requests as per airline procedures.Coordinate with airlines, travel partners, and customers to resolve issues.Maintain records of daily bookings, invoices, and sales reports.Cross-sell additional travel products (hotel bookings, insurance, tour packages, etc.).Ensure compliance with IATA and airline standards.Deliver excellent customer service and assist in post-ticketing support. Required Skills & CompetenciesStrong knowledge of Global Distribution Systems (GDS) Amadeus, Galileo, Sabre, or Worldspan.Understanding of airline fare rules, classes, and ticketing procedures.Excellent communication and interpersonal skills.Customer service orientation and problem-solving ability.Attention to detail and accuracy in data handling.Time management and ability to work in a fast-paced environment.Teamwork and coordination with operations and finance departments.Computer proficiency (MS Office, email, booking systems).Knowledge of travel documentation (passport, visa, etc.). Educational & Professional RequirementsMinimum Qualification: 10+2 / Graduate in any disciplineDiploma or certification in Aviation, Air Ticketing, or Travel & Tourism Management preferredExperience: 03 years (Freshers with relevant training can apply)Proficiency in English and local languages Work EnvironmentOffice-based or airport-based ticketing deskShift-based work, including weekends and holidaysRequires coordination with airlines and travel agents