Voice Process Fresher Jobs in Hyderabad Bangalore Road

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to answer customer questions or resolve complaints.The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.ResponsibilitiesCustomer Service Responsibilities list:Manage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersRequirements and skillsProven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively

Job Title: International Voice ProcessLocation: Bangalore, IndiaJob Summary:We are seeking enthusiastic individuals for an International Voice Process role, requiring proficiency in both Hindi and English languages. This role involves handling customer interactions and providing solutions over the phone. Candidates must have strong communication skills in both languages, and English typing is mandatory.Key Responsibilities:Handle inbound/outbound customer calls professionally and efficiently.Resolve customer queries and issues, ensuring a high level of customer satisfaction.Maintain detailed records of interactions with customers.Meet daily/weekly performance targets and service levels.Work collaboratively with team members to achieve common goals.Requirements:Fluency in Hindi and English is mandatory.Typing proficiency in English is required.Strong verbal communication and interpersonal skills.Ability to work in a fast-paced environment and handle customer issues with patience and professionalism.Freshers are welcome; prior experience in a voice process is an advantage.Shift Timing:11 AM to 8 PM (Rotational shift)Salary:Freshers: 27,000 CTCExperienced: 30,000 CTCBenefits: Cab service available for pick-up and drop. Competitive salary and growth opportunities.

Customer Service Associates- Outbound Tellecalling Sales

We are Urgently Looking for Telecaller. Work from Home Hindi Language