Hindi BPO English LanguageEnglish TypingInternational BPOInternational Voice ProcessVoice ProcessCustomer CareOutbound CallingCall CenterInternational VoiceBPO Call Center
Job Title: International Voice ProcessLocation: Bangalore, IndiaJob Summary:We are seeking enthusiastic individuals for an International Voice Process role, requiring proficiency in both Hindi and English languages. This role involves handling customer interactions and providing solutions over the phone. Candidates must have strong communication skills in both languages, and English typing is mandatory.Key Responsibilities:Handle inbound/outbound customer calls professionally and efficiently.Resolve customer queries and issues, ensuring a high level of customer satisfaction.Maintain detailed records of interactions with customers.Meet daily/weekly performance targets and service levels.Work collaboratively with team members to achieve common goals.Requirements:Fluency in Hindi and English is mandatory.Typing proficiency in English is required.Strong verbal communication and interpersonal skills.Ability to work in a fast-paced environment and handle customer issues with patience and professionalism.Freshers are welcome; prior experience in a voice process is an advantage.Shift Timing:11 AM to 8 PM (Rotational shift)Salary:Freshers: 27,000 CTCExperienced: 30,000 CTCBenefits: Cab service available for pick-up and drop. Competitive salary and growth opportunities.
We are looking for 10 tele-caller Posts in Kanpur Road, Lucknow,Bengaluru,Agra,Bangalore Hyderabad Road,Punjabi Bagh, Saharanpur, with deep knowledge in BPO Call Center and Required Educational Qualification is : Higher Secondary
Job description:Position :-BPO Executive (International and Domestic Voice Process)Process :- International Voice ProcessExperience :- 0 to 5 yearsLocation :- Bengaluru (WFO)Roles And Responsibilities :You will be supporting customers of the Top Ecommerce Platform in the Indian regionYou will be answering queries regarding Order related Queries.You will be handling inbound customer queries about the customers Order related.This is a Rotational shift5-day working with Two Days rotational offSkill Required :Good communication skills in English+Hindi/KannadaAbility to handle irate customersSolve Customer queriesA team playerActive listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issuesDisplay Ownership and accountabilityQuickly build trust and confidence with customerOwn and resolve customer issues efficiently, effectively and empatheticallyExcellent comprehension and articulation skills