Technical Coordinator Job Vacancies in Faridabad

We are hiring for Technical Support for our Faridabad office.Freshers are welcome.Key Responsibilities:- Respond to customer queries via phone/email- Troubleshoot and resolve product/service issues- Handle complaints/escalations with a customer-first mindset- Collaborate with internal teams to resolve complex cases- Maintain and follow up on support tickets within SLASkills & Requirements:- Strong written and verbal communication- Effective problem-solving and customer service skills- Basic ERP knowledge (hands-on experience is a plus)- Male candidates preferredInterested candidates can share their resume on recruitment@bluekaktus.com

Establishing cordial relationship with customersPreparing and follow up for Technical and Commercial proposalsIdentification of new customersProduct presentation, quotes, negotiations and order closureResponsible for collection of payments and completion of sales formalities

For IT support startup InfoGalaxy Global Pvt Ltd.Job briefWe are looking for a competent Help desk expert to provide fast and useful technical assistance. You will answer queries on technical issues and offer advice to solve them.Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.ResponsibilitiesServe as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processRecord events and problems and their resolutionFollow-up and update customer status and informationIdentify and suggest possible improvements on proceduresRequirements and skillsProven experience (5-8 years) as a help desk technician or other similar support role.Tech savvy with knowledge of Sharepoint adminstration, Office 365, Jira ticketing, LMS, desktop/printer/VOIP troubleshooting via remote control.Email configuration Working knowledge of Databases Ability to diagnose and resolve basic technical issuesExcellent English communication skillsCustomer-oriented and cool-temperedImportant: Working shift will be 3.30 am to 1.30 pm. Based at Faridabad, Delhi NCR.

Servicing, Installation, Maintenance, and Repairing of home appliances. Current Location- Faridabad only Experience- 0-2 year Qualification- ITI Diploma in electrical. Should have own vehicle.

Urgent Requirement of Customer Support Executive/Tele Caller profile.Experience: 0 to 4 yearsSalary: 18K to 25K InhandLocation: Faridabad, Okhla, New DelhiShift: Night ShiftCustomer Support Executive Responsibilities & Duties:Answer Call pertaining to Customer orders and other concerns.Provide timely and accurate information to customers regarding products, services, order status, etc.Set up and maintain customer records by accurately updating account information.Identify product or service issues based on customer description, and provide resolution options to the customer.